Lowe’s Chester, VA
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4 months ago
My husband and I just had the best experience at the Chester Lowe's store with a young man in the lumber Department named, Nicholas, who checked us out.Nicholas was courteous, helpful, and professional. Nicholas jumped in to help us load lumber without even being asked. Thank you for making our visit great!
5 months ago
Lady at CustomeService/Returns could not seem to do anything. I walked in, 7 people in line. I was doing an exchange and rather than having to wait 2x I went back and looked for what I need. The people on the isles were nice, although they didn't listen to what I need. Guy called the manufacturer for my storm door and told them I needed a replacement part. I explained for the THIRD time I don't need a replacement. What I need is something in addition to. Manufacturer said they don't have that, which I already explained to him before he made the call. Got what I originally thought I would need only to return back to the front of the store to 5 of the same 7 people. There were 2 other people behind the desk trying to help these people ahead of me but it wasn't working out for them. Finally lady ahead of me goes, doesn't have a receipt and she doesn't have her online order #. Apparently the CS rep could not find her order. Customer calls for the manager and I just sit there with my head hanging. Finally someone else comes to help at the counter. I make my return and then go to the register to purchase what I need. It seems like their people need more training on how to do Returns. I was at the store for an hour, 45 min waiting in line to make a return is RIDICULOUS!
5 months ago
They don't answer their phones...ever.. they also never deliver anything on time and when you ask they just blame their delivery company. They schedule deliveries in store and then the delivery never shows up. When you go in to find out why..because they don't answer the phone..they say the delivery never arrived at the store and push you out another week. I'm at the next week and again have received no delivery confirmation for the 2nd delivery date. I'm now 2 weeks past the original date of dryer delivery.
2 years ago
They have 8 registers never more than two open last trip i waited 20 minutes to buy a bag of birdseed have not been back since go to home depot they have self checkout!
2 years ago
Not enough check out lanes open