CVS Okemos, MI
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8 months ago
I love my Pharmacy and my techs. Very personable and friendly. Treats me like family and helps me with every question I have had. Highly recommend, always practicing Covid protocols, too.
1 year ago
All of the staff are very helpful and do whatever they can to assist in any way humanly possible.Never had to wait any long periods except when the pharmacy was overwhelmed.These people and services are top notch.
2 years ago
Very poor service ! Last Friday, I waited 50 minutes to get my wife's antibiotics. It was supposed to be 40 pills for 10 days, and we found out they only gave us 20. I had to head back to get the rest on Sunday. Mr. Said is the pharmacist. One lady staff was inpatient the first time, and this time just gave me the rest 20 pills, without even mentioning they were sorry. Neither did Said apologize. I understand mistakes can occur. Just can not believe their attitude is so unprofessional !!
2 years ago
So, Insurance required me to switch to CVS from Sam's Club 2 years ago. 3x the distance to drive but service was ok at the time...Well that has gone WAY downhill in the last 3 months. My wife is currently on her 3rd call to the pharmacy, on hold for 12 minutes they pick up the phone and hang up!!! This is now common. I stopped in to drop off a script a month ago, at 2:30 in the afternoon and was told I would not be able to get till the following morning. Called on my way to validate at noon the following day, no answer then hung up on me.15 minutes later when we got there, stood in line, was told they were not ready and would be another 30 to 45 minutes...After our 3rd call with no answer and being hung up on...called Target front desk and they had to walk a phone back to the pharmacy, and was told they were busy and would have to call you back.Customer service is obviously non existent at this location.
8 years ago
The staff at the Pharmacy is always courteous and helpful. They make my stopping and shopping at Target a great experience. I have been solicited to take my orders direct or to other "locations" but why bother when you have someone talk you as a person, not a number. I will keep my business there because of the personal touch.