I think they've made us all hostages to technology @jastwins. Sorry to hear Apple is doing the same thing to you. If I could junk it all, I would. Supposedly, this latest update that fouled up my computer had "important security updates" so I suppose they are trying to keep the hackers at bay, but in the process they are destroying the usefulness of the computers for users -- and this nonsense about not getting ANY advance notice before they mess you up ... While I've been able to use it for the most part over the weekend, the computer is still acting flaky -- sluggish with long delays on the cursor causing it to jump all over the place and the page scrolls all over without you being able to control it or get to the right spot on the page. The computer seems to be trying to install things in the background making it inefficient to use. We got a follow-up call from Microsoft on Friday night. They've determined that the fixes they came up with for the bugs they installed last week aren't working. My case has now been bumped to their top level technicians. They needed to make an appointment for a technician to call and do more work, however, I'm not the only one with a messed up computer so they couldn't get me in for an appointment for another week! The fellow admitted there are a lot of people in the same boat after this update. I guess at least they are FINALLY admitting they caused it, which is more than they would do when destroying our last computers. And of course, the BIG question I had to ask in this day and age is HOW will we tell the technician who calls is REALLY from Microsoft and not a hacker? We get so many "ghosted" calls anymore, that even though the caller I.D. says "Microsoft," how do you know for sure? He did give us some information, so we think it was actually Microsoft calling and we hope hackers can't get the information we'll use to identify the technician. The long delay in being able to get an appointment was bad enough, but yesterday DH's last uncle died. We haven't yet found out the time of the funeral, but we suspect we're probably going to have a conflict and will need to reschedule the appointment. Who knows how long that will take? Meanwhile, this morning my computer again went black screen without warning and I lost what I was working on AGAIN! Everything is still jumpy and sluggish -- even though I've restarted. I've probably got at least two weeks of this to look forward to, before I can even get an appointment.