I use a rice cooker - sorry that is just so easy and I cook up a lot of rice at once and freeze it. I don't rinse my rice because I like sticky rice. The boil in a bag rice is converted rice. Meaning that is already cooked rice that has been dehydrated thus it cooks quicker. I would follow the instructions on the bag/box of rice instead of the instructions on your cooker since each type of rice cooks a little bit differently. If you rice is soupy yet not cooked through (crunchy) you need to cook it longer. For regular white rice 2 parts water to 1 part rice is the right ratio. And you bring to boil, cover and simmer till water is gone. I would stop doing the let sit part and just cook it till all the water is gone and the rice is done. Or invest in a rice cooker - seriously they can be found very inexpensively.