Cost Plus World Market and the Coronavirus

Gardencook

Well-Known Member
Trader Group
Fri, Mar 13, 2020 1:06 pm
Our commitment to your safety


To Our Customers,

Over the past few weeks, it's become clear that the world is facing an unprecedented challenge. Like you, we are deeply concerned and want to do what we can to help keep our communities and our families safe and healthy.

On behalf of Cost Plus World Market, I wanted to send a personal note to you to let you know how we are responding to the situation. We are humbled by your loyalty, and we take our responsibility to our customers, our teams, and our partners very seriously.

From the onset of this situation, we have been listening to the appropriate sources for accurate and up-to-date information, and our preparedness plan reflects those inputs. As things evolve, we are actively monitoring the situation and assessing risks, and are ready to implement immediate changes to ensure a high level of safety. We will continue to communicate with you in a timely and transparent way so you can continue to shop with us with confidence.

What We're Doing:
• We are introducing rigorous additional cleaning procedures, and are increasing the number of wipes, hand sanitizers, and other cleaning materials available at check-outs and throughout our stores for associates and customers to use. We've also suspended all in-store food sampling events during this time.
• We are working around the clock to ensure our customers have access to the products they want and need, especially items that keep their families safe and well. We have implemented limits on certain purchases so that everyone has an opportunity to obtain in-demand items when available. We are also making it easier to find the products you need quickly, in-store or online, or simply utilize our "Buy online, pickup in store" option.
• We're taking sensible steps to help protect our team of associates. This means fewer meetings, limiting travel, and making it easier for our people to take the time they need to care for themselves or their families in the event they are directly affected by COVID-19.
• We are monitoring new developments so that we can quickly adapt and continue to provide the products you need and the best possible experience in-store and online.
We recognize this is a challenging time for all, and we remain deeply committed to the safety of our customers, teams, and communities.

Our customers are the heart of our company and we look forward to welcoming and serving you wherever and however you choose to shop with us.

Please take care of yourselves and each other,

Jack

Jack Schwefel

CEO
 

Gardencook

Well-Known Member
Trader Group
Mon, Mar 23, 2020 10:57 pm



To our valued customers:

We have always been committed to doing what's best for our Cost Plus World Market family and that includes you, our loyal customers. Today, that means taking the steps necessary to ensure your safety and the safety of our store associates. We know it is going to take all of us working together to get through this and we are ready and willing to do our part.

• Closing All Stores for 2 Weeks
Like you, we've been closely following hourly developments and guidance from government officials. We've determined that an immediate, temporary closure of all our stores is necessary in order to help slow the spread of COVID-19.

• Protecting Our Staff
We are aware of the impact the stores closures will have on our associates and their families and their well-being remains a top priority. Therefore, we will be providing applicable pay and benefits for this two-week period.

• Keeping the Basics Stocked
We are working around the clock with our suppliers and distribution centers to keep food, beverages and cleaning products stocked at worldmarket.com so that they remain available to you.

• Extending our sales and return periods
We will be honoring all sale pricing for an additional 60 days beyond the original end date. And we are extending our return policy from 60 to 120 days.

I am personally grateful for the loyalty you have all shown to Cost Plus over the years. We will get through this together. And our stores will be here for you once it is safe to return.

Please take care of yourself and your loved ones during this time.

Sincerely,

Jack Schwefel
CEO
 
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