Choice Hotels and the Coronavirus


Well-Known Member
Trader Group
Wed, Mar 11, 2020 8:48 pm

A message from our CEO, Patrick Pacious

To our valued customers,

In these times of uncertainty, we want you to know that the safety and health of guests, employees and franchisees are always a top priority. Now more than ever, our business is you.

We understand that with the rapidly changing updates on travel restrictions and cancelled or postponed public events, people are in different places when it comes to doing what is best for them and their families. We cannot stress enough that we believe in responsible and safe travel.

Travel is who we are, and it is important to us that you feel confident when choosing and staying with Choice Hotels®. That's why we are taking the following precautionary measures to provide peace of mind throughout your travels:

Enhanced Cancellation Policy

While we offer flexible rates to our guests year-round, we have also implemented an enhanced cancellation policy during this time. Currently, penalty-free cancellations are provided to:
  1. Guests residing in China, South Korea, Japan and Italy with reservations at Choice Hotels in the United States and Canada.
  2. Guests with reservations at Choice Hotels in China, Japan and Italy.
This policy will be in place until March 31, 2020.

For travel within the United States or Canada, Choice Hotels is now extending special exceptions for all Advance Purchase Rate non-refundable reservations made directly with Choice Hotels on or before March 10, 2020 for travel through April 30, 2020. If interested, guests holding these prepaid reservations who choose not to travel may opt to receive Choice Privileges points for future travel. Reservations less than $75 total (local currency) receive 5,000 points, $75-$150 total (local currency) receive 7,500 points, and reservations greater than $150 total (local currency) receive 10,000 points. To receive points, you must contact our call center at 1-888-770-6800 more than 48 hours in advance of your stay. Guests who are non-members will need to join the Choice Privileges® Rewards Program in order to receive points.

Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.

Environmental Cleaning Practices

As always, we are committed to upholding the highest standard of cleanliness by continuing to work closely with Ecolab, a global leader in cleaning products. Ecolab has shared best practices and the latest products that may be useful to combat the spread of COVID-19, and we have also provided our hotels with updated sanitation guidelines.

More information on our efforts can be found here.

As we continue to monitor developments and navigate through these challenging circumstances, we want you to know that you can rely on us always to put your health and safety first. Thank you for trusting in Choice.

We look forward to seeing you again soon.

Patrick Pacious
President & CEO