Welcome to the Walmart FAQ thread here at Hotcouponworld. In this thread we hope to help answer all of your questions you may have about shopping at Walmart and using coupons, price matching and more! If you have any questions about shopping at Walmart that are not answered in this thread please feel free to ask your questions by posting a reply to this thread and someone will be along shortly to help you out! Q. How do I contact Walmart via email?
A.
By e-mail To contact Walmart by e-mail, fill out their online feedback form.
Submit feedback for your local Wal-Mart Or
Submit feedback for our corporate headquarters Q. How do I contact Walmart via snail mail?
A. Wal-Mart Stores, Inc. Bentonville, Arkansas 72716-8611.
Q. How do I contact Walmart via telephone?
A. 1-800-WAL-MART (1-800-925-6278).
Q. What is Walmart's coupon policy?
A. You may view and PRINT to take into the store Wal-Marts coupon policy
HERE
Wal-Mart accepts the following types of coupons (see guidelines below):
- Manufacturer coupons (Cents Off)
- Free merchandise (or Buy-One-Get-One-Free) coupons
- Store coupons
- Pharmacy (Advertising and Promotional) coupons
- Internet coupons
- Soft drink container caps
The following are guidelines and limits:
- Wal-Mart only accepts coupons for merchandise we sell and only when presented at the time of purchase.
- Coupons should have an expiration date and be presented within the valid dates. Wal-Mart will not accept expired coupons.
- Internet coupons should be legible and say "Manufacturer Coupon." There should be a valid remit address for the manufacturer and a scannable bar code.
- Only one coupon per item is permitted.
- Use of 40 or more coupons per transaction will require approval by Customer Service Manager.
Q. What is Walmarts return policy?
A. (Source Walmartstores.com)
Everything in the store can be exchanged or refunded with a receipt within 90 days of purchase... with the exception of a few electronic items and regulated items.
After 90 days with receipt:
If available, we offer repair service through the manufacturer.
Exceptions to 90 Day Return Policy:- 45 days with receipt: Computer components and computer accessories.
- 30 days with receipt: Camcorders and digital cameras.
- 15 days with receipt: Computers and postpaid cell phones.
- These items must be unopened: Prerecorded music, movies, and software products.
- Guns & Ammunition: Sales are final.
- Tobacco & Alcohol: May only be returned to the store of purchase with original receipt (except where prohibited by law).
- WIC Purchases: No refund for WIC-acquired items. WIC-acquired items that are defective or out-of-date may only be exchanged for identical product. WIC-qualified items must be returned with the original receipt.
SATISFACTION GUARANTEED
Our goal is to satisfy our Customers... by Exchange, Refund, or Repair.
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Q. Does WalMart accept internet printables?
A. (Source was an email sent to me by a friend long time ago..this was Walmarts email back to her)
Wal-Mart Stores can accept coupons that are available on the internet for customers to print from their home computers. The following are guidelines for the stores for accepting internet coupons:
- The coupon should be legible and say "Manufacturer Coupon". There should be a valid remit address for the manufacturer, to ensure the coupon can be processed for payment.
- The coupon should have a scan-able bar code.
- The coupon should have an expiration date.
- The coupon cannot be a photocopy.
- The limit is one coupon per item, per Customer.
- A Salaried Manager can refuse to accept a coupon if it does not meet any or all of these guidelines.
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Q. Does Walmart give overage on coupons?
A. This is a tricky question. Lets play out what happens when you purchase a .97c item and have a $1.00/1 coupon...
- Cashier scans item
- Cashier scans coupon
- Register beeps with prompt on the screen for cashier "Correct coupon amount?"
- Cashier can hit the "Yes" button and register will give overage OR cashier can enter the price of the item .97c OR he/she can get all flustered and decide that you can not use the coupon because its beeping and they don't know what that means...in this case ask for a STORE manager to assist.
Q. What about Uscans?
A. Each stores' Uscans are set up differently, some ask that you hand all coupons over to the Uscan overseer, some let you scan and put them in the little slot yourself. In my experiance the overage senario is the same as regular registers with the overseer needing to aprove all overage coupons as well as B1G1 and frees.
Q. Coupons that start with the number 9..why do they beep?
A. The answer is not clear
WHY they beep, but I can tell you that walmarts registered are programed to beep and not accept coupons that start with a 9 (9 being the first number in the barcode on a coupon..this usually has to do with doubling, so don't ask me why they beep at Walmart!) So watch your blinkies and other coupons for the dreaded "9s". The cashiers
CAN override, but they are hesitant to do so..be prepared for a fight.
Q. What should I bring with me besides my money and my coupons?
A. Here are some things you
MAY want to consider bringing along if your Walmart is one that tends to give you hassles over coupons.
- Your cell phone pre-programed with corp number.
- The name of your store manager so that you can throw it around when you tell the cashier that "Scott SoAndSo" the store manager said yes..you can override the coupon":rolleyes:
- Examples of coupons that say "One per purchase", "One per transaction or store visit" and "One per customer". This may be helpfull when they think you can only use one coupon because it says one per purchase.
- A prepared schpeil on what DND means...because some cashier think double coupons means using more than one coupon per transaction.
- Comfy shoes..you may be waiting awhile.
- Your patience..you may need it!:Nod:
Q. Where can I find the information on the Immediate Response Team?
A. Information provided by VJWilson 27
Did you know you can call Walmart's home office (and even have a real live person answer the phone) and have their "Immediate Response" unit take care of you right then and there. (During normal business hours of 8am-5pm central) They will contact the store and get everything taken care of. Whether it's them not writing rainchecks, not accepting valid coupons, horrible customer service, not accepting printed coupons, etc. They really make stores stand up and take notice. This is NOT tied in with the 1-800 customer service number. It goes directly to the home base of Walmart. The number isn't really published anywhere... (Gee I wonder why ) Anyway, put it in your cell phone and if you ever have any problems give them a call. Sometimes even just the mention of calling "Bentonville" is enough to get them to straighten up.
479-273-4000
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Q. Where can I find information on price matching ?
A. Check Walmart's published policy
HERE
Price matching
Our goal is always to be the low price leader in every community where we operate. Our customers trust us to have every day low prices ... there's no need for "special sales."
Our unbeatable promise:
Store managers make the final decision in always taking care of our customers, but we do have guidelines for matching our competition.
We do honor "Preferred Shopping Card" advertised prices. Must be like items, be advertised and require a competitor's shopping card, for the discount to apply.
We do not honor advertisements that require a purchase in order to receive the advertised price or free product.
We do not honor "Buy One / Get One Free" advertisements.
We do not honor double or triple coupons or percent off advertisements.
We do not honor other retailers' "Misprinted" advertised prices.
We do not honor Internet Pricing.
We do not honor competitor advertisements from outside of the store's or Club's local trade territory.
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Q. Does Wal-Mart give rainchecks?
A. Yes, on some items
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Walmart's Advertised Merchandise Policy - We intend to have every advertised item in stock. However, we may not offer some items in all locations, and quantity or availability may vary due to unexpected demand or other circumstances beyond our control. If an advertised item is out-of-stock at your Walmart, upon your request, we will issue you a Rain Check so that you can purchase the item at the advertised price when it becomes available. In addition, we may offer to sell you a similar item at the advertised price or a comparable price reduction. "While Supplies Last" items, "Bonus" items, items identified as being available in limited quantities, and items that are not carried at your Walmart do not qualify for Rain Checks or offers of substitute items. "WHILE SUPPLIES LAST" items are items that we carry at a special price for a limited time or that we do not intend to continue to carry on a regular basis. "BONUS" items are items that include a bonus amount of the same item or an additional bonus item at no extra cost. "ROLLBACK" means that the advertised price is even lower than the previously offered Every Day Low Price. In all cases, we reserve the right to limit quantities to normal retail purchases or one-per-customer or household, and to exclude dealers. Our advertising circular may vary by geographic region, and any particular regional circular will apply only to stores in that region. Offers and limitations void where prohibited by law. We apologize for, but will not be bound by, any errors in our advertisements.
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Any other questions??? Ill try my best to answer them for you.
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