FAQ: Walmart FAQ

[frogmama]

**FYI OP- the link you have on the coupon policy is not pointing to any obvious coupon policy link. However, I found a link that should take you right to it... Wal-Mart Stores, Inc. - Wal-Mart Coupon Policy Looks like they re-designed the site.**

On the list it says "store coupons". Do you think they are talking about WM store q's, or theirs (unheard of) and other stores q's? WM store q's areagainst their principle of EDLP. when I worked for WMT 2000-2003, we took other stores coupons as long as it was the same product, and not a % off or BOGO type q. ...."store coupons" is pretty ambiguous. Of course, my WM(a different one than I worked at -- but the same district!) looks at me blankly and gives me a "we've never done that as long as I've been working here" look.

[Sherry3388]

Originally Posted by Berkley69 My 2 Wal-Marts claim I can only use 1 coupon on 1 item, I tried to get 2 Johnson's Buddies soaps and use 2 $1/1 coupons (1 for each) and the cashier wouldn't let me. I plan on going today and I will make a scene if I get any crap from the cashier.

Doesn't that get annoying? *i-yi-yi*

To educate your cashier, please tell her that when an item is scanned, it constitutes a "purchase".

So, if you have 10 of the SAME item or 10 DIFFERENT items, when the cashier scans ALL 10...
That equals 10 "purchases".
So, for each "purchase"....a coupon can be used.

The "Limit one coupon per purchase" wording on coupons doesn't limit us to ONE coupon per transaction/visit/customer/day, etc.
It only means that :
For EACH item (purchase) made, we can only use ONE coupon.

The ONLY reason that Manufacturers put that wording on coupons is so that consumers don't come thru the line with ONE item (purchase) and want to use 2+ coupons on that ONE item (purchase).

Because Walmart is sooooo bothered by coupons, I do THREE things :

#1. I keep a printed copy of their coupon policy in my coupon binder. For easy reference in case of any type of refusal at the register.

#2. I keep a copy of 3 different *types* of coupons in my binder (doesn't matter if they are expired coupons, I only use them to reference the WORDING) :
a. "Limit one coupon per customer"
b. "Limit one coupon per transaction"
c. "Limit one coupon per purchase"

#3. I keep up-to-date on their policies and contact CORP (1-800-WAL-MART) if I ever question anything.
I do NOT ask a store manager, cashier, or district manager.....
I prefer to have the HIGHER authority clarify things for me.

I hope that with the policy in-hand, you are able to explain to your WM cashier about the limits...and that, in the future, you have better experiences there.
Good luck!

Hugzz ~
Sherry

[imabaer]

Originally Posted by oscamaya Wal-mart does not say that it accepts competitor coupons so I doubt they would let you use the CVS Q there.

I am waiting on an answer to this question. I did use a Walgreens coupon at Walmart a couple of weeks ago. The phamacist told me he would honor it "this time in order to get me in the door" but not any after that. I didn't argue... figured I would cross that bridge when I came to it.

I came to it (the bridge):hectic1:. Last Thursday, I tried to use another one. After much hassle (and alot of time), showed them their coupon policy etc., they still refused. I called the Emergency Respone Team but got a recording with there "live" hours. I just called that number again and was told that the appropriate manager would get back with me.

Their coupon policy says that they take "store coupons". What does this mean? It should go without saying that they would take their own coupons (I have never seen one), so why list it in their policy if it doesn't mean other store coupons?

Their coupon policy also states that they accept "Pharmacy (Advertising and Promotional) coupons". I have never seen these for Walmart either. Have I missed them? If they don't have these them it seems it should/would include "other" pharmacy coupons. Can someone enlighten me on this so I will know when I get the call from the manager?

I will let you know what I find out about this after I get the call.:shrug7:

[fitguru4life]

Oh this is perfect! I wish I could print this, but this is worth going to the library just to print it and have it in hand for any questions. It seems like I have been having issues with Walmart here lately.

[nkarrer]

I am new to this whole coupon dealio so bare with me here...

I tried a coupon today (the Post-It Note $3 off coupon). It would have given me $1 in overage. The cashier AND the CSM would not give me the overage. Said that that was not something WalMart does. I read the policy but it's not addressed. Don't know what "Cents Off" means in the policy. Can someone explain?

[ladywaterwind]

Originally Posted by nkarrer I am new to this whole coupon dealio so bare with me here... I tried a coupon today (the Post-It Note $3 off coupon). It would have given me $1 in overage. The cashier AND the CSM would not give me the overage. Said that that was not something WalMart does. I read the policy but it's not addressed. Don't know what "Cents Off" means in the policy. Can someone explain?

Never expect overage. Sometimes you'll get it, sometimes you won't, but it's never guaranteed.

Cents off coupons are just your regular coupons, 25 CENTS OFF paper towels, 50 CENTS OFF soap, etc.

[Gromit]

Has anyone gotten WM to PM to ALDI? On my way into a Super WM yesterday, I asked at the CS desk and was told "no" since ALDI was a "discount store." :shrug7:

The CS rep did say they would PM other grocery stores if I brought the printed ad.

In the past, some WMs around here would even have a display at the front of the store with copies of the other grocery stores' ads. They'd also clip items from those flyers and tape them under the item on the shelves to show WM was meeting (or beating?) the competing stores' prices. But I haven't seen that in many months.

[momto8kiddos]

Originally Posted by imabaer I am waiting on an answer to this question. I did use a Walgreens coupon at Walmart a couple of weeks ago. The phamacist told me he would honor it "this time in order to get me in the door" but not any after that. I didn't argue... figured I would cross that bridge when I came to it. I came to it (the bridge):hectic1:. Last Thursday, I tried to use another one. After much hassle (and alot of time), showed them their coupon policy etc., they still refused. I called the Emergency Respone Team but got a recording with there "live" hours. I just called that number again and was told that the appropriate manager would get back with me. Their coupon policy says that they take "store coupons". What does this mean? It should go without saying that they would take their own coupons (I have never seen one), so why list it in their policy if it doesn't mean other store coupons? Their coupon policy also states that they accept "Pharmacy (Advertising and Promotional) coupons". I have never seen these for Walmart either. Have I missed them? If they don't have these them it seems it should/would include "other" pharmacy coupons. Can someone enlighten me on this so I will know when I get the call from the manager? I will let you know what I find out about this after I get the call.:shrug7:

What did you find out?

[imabaer]

Originally Posted by momto8kiddos What did you find out?

I never heard back from them! I called again but still no response. I now get all my RX's filled at CVS, Target, Kroger & Meijer. I have alot of RX's so Walmart is missing many refills. CVS & Kroger will honor competitors RX coupons. I have heard that Target & Meijer do as well but haven't tried it yet.

Walmart is about 1/2 mile from me but I only go there to get really good (free or almost free) deals now. They have lost most of my business. I have spread the word, so my family & friends don't go there much either. What a shame. I was so looking forward to Walmart moving here too!

So much for Walmart's "Immediate Response Team".

[brewerfamily2006]

I am new here. I have ad matched Aldi's before at Wal-Mart (I live in Alabama). I also was an asst. mgr for them before giving birth to quintuplets 3.5 yrs ago. Anyway, they refused the Aldi ad for $1.99 milk when they have taken it in the past and are now saying they don't match Aldi. And to top it off, I had a Winn-Dixie ad for $.99 5lb bag of Russett potatoes and they wouldn't honor that either. Said because their potatoes are $3.47! Well, WD is regularly $3.99. They have really made me mad lately. I have an email into corporate. I tried talking to an asst. mgr and he was an idiot.