From what I realized after reading people's shopping experiences @ WM, it all boils down to individual stores' experiences. I've been to very hostile WM and will not go back to those while there are also very lenient ones with anything goes policy where customer is always right.
One CSM I've discussed with said they have tons of items returned, 100% of them bought with coupons, after they researched on those items. Since the CS cashiers are the ones seeing receipts presented to them with coupons that match the items being returned, she has facts to back up her observation. While I do not blame them for making policies like no returns w/o receipts, I don't know how they can track all items on whether or not there were coupons for those. This part really baffles me and it is quite unfair to those who return items for legit reasons, no intent to turn coupons to cash/store credit.
That is the part that makes it hard for legit returns w/o receipts when they deem those items have been bought with coupons. I dread returns @ WM even with receipts, I will not dare making a return w/o receipts for all possible questioning and humiliationI guess we just have to keep on looking for a good branch and hopefully, find one.


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I guess we just have to keep on looking for a good branch and hopefully, find one. 

