Walmart and me no longer perfect together

[pitbaby]

So before I get to deep into this I want to say that I am one of those people who could careless what other people say about me and tend to never apologize for myself unless I have done something that warrants an apology. With that said I went food shopping today and I will admit I do tend to sometimes make the cashiers crazy but the ones that know me are entertained and are always waiting to see what deals I have found at other stores and what my grand total is when I am done with price match and coupons. Unfortunately today none of the usual cashiers I go to appeared to be working, either that or they saw me come in and decided to run for cover.
So I end up on a line with a cashier I have never gotten before but I know she is not new and I am armed with my copy of the coupon policy, my coupons and my flyers from the other stores. I even go so far as to break up my order so that the things that have to be price matched are at the end of the belt. The beginning was smooth, I put my stack of coupons down, let her know I have 3 BOGO's that need the price filled in which we take care of first, she rings it and fills in the price so she doesn't have to back track. So now I think I am working with a pro here and get mildly excited that it might not take an hour. We get through the regular priced items and she realizes that most of the stuff I have needs to be price matched. Ok now I am holding my breath because I know they can scan 1, key in the match price and then hit which ever key it is for the number of times needed to cover all the same item. So cool the 8 cans of tuna go off without a hitch, again I am a little more excited, then I notice at about the 5th item she is getting a little snippy and someone gets on line behind me. Ok I get it now you want to rush because someone else is there, she miss rings an item and I very nicely tell her she put in the wrong price, now I know it is only $0.88 but the reason I do the price match is so I can save that $0.88 and since I was buying 10 cake mixes cause I have a couple of parties I have to make cakes for I would like to save that money. She gets flustered and sends me to get the CSM that is standing with her back to us because she cant figure out how to fix it. Not a problem the lady comes over and takes care of it and tells me and the cashier it is not a problem because it was a glitch and it is all taken care of. So now the cashiers hands are shaking, literally shaking as she finishes my order.
Now comes coupon time, which when shopping is my favorite thing and she starts scanning coupons. Now I didn't realize I had handed her 2 coupons for something that I only had 1 of because they where stuck together, it beeps, she asks me and I said no and apologized for giving her 2 of them, simple enough, she hands it back, rolls her eyes and sighs. I might of been there 5 minutes for her to finish ringing me out and me paying for it after scanning all my coupons. As I am taking my receipt I say thank you because I have manners and she says nothing. The woman behind me hasn't even finished unloading her cart and as I step away and stop to put my wallet back in my purse I hear her say "Sorry for the wait, she was one of those people." Now here is where I am curious as to what exactly she means by "those people" because that can go a lot of different ways with me. Now normally I would of called her on it and put her on the spot but I had my daughter with me and I tend to try to act like a civilized person when she is with me even when someone makes a comment. I know it was negative and really if I wanted to I could of taken it to a different level but I didn't. Here is my issue with the whole thing, there first was no reason to apologize to the woman behind me, she wasn't done and wasn't paying any attention to what was going on, I was working with their policy and following the rules and had I known the coupons were stuck together I would of corrected it before giving them to her. So why is it necessary to apologize and state I am "one of those people" when clearly that could of put me in the position that I could of pulled the race card, which I have had to do in this particular store before. Needless to say last time I had to take it there that person is no longer working there because I wasn't the only one to complain. If she was mad cause I got a good deal I would be more then willing to help her shop but come on now "one of those people" is such a broad statement that can be taken a number of ways and none of them positive. I think I am going to have to approach my shopping in a different way because WM is starting to work my nerves.

[bali1228]

Sorry that happened you, she was obviously a jerk....

[3timesoccermom]

No she shouldn't have said it - she was out of line - but she must have been nervous; you said her hands were shaking. I'd probably be nervous too having every move my fingers make being watched so carefully - not that there's anything wrong with that - I do it too.

She was probably just relieved to have that big transaction over with. You should probably just let it go and maybe find bigger things to worry about.

[Simply_Me]

I may get a few negative reps for this ,but I don't care. First, we are not supposed to hit "Enter" for every like item you have. We are supposed to scan them each individually so that we do not mess up the inventory that is taken by our register.

Second : While I agree she shouldn't have mentioned that you were "one of those people", you aren't getting an IVY from me on her not having to apologize. As a former cashier of Walmart we are told to make apologies to a customer behind another if it has taken longer than the time we are given to check a person out at our meetings.

[bali1228]

I think it was the "one of those people" that she tagged onto the end that got OP Po"d (and rightfully so I just wouldn't make a federal case out of it). A simple "sorry for the wait" would have been sufficed. OP handled it appropriately. She didn't cause a scene at the store, and then came here to vent to the people that would understand...us .

[kimandkathess]

I totally agree. Though it was right for the girl to appologize for the wait to the other women, she didn't need to ad on "she is one of those people".

OP. If I were you I would just avoid that one girl. She obviously doesn't like couponers. I swear ever since that show came out things have gotten worse and we are tagged as hoarders. I overheard a conversation one day about how people like that are nothing but hoarders. It appauled me because I am not a hoarder and I don't like being assoicated with one just because I know how to shop smart.

Try not to hold it against walmart. You just got a crabby cashier, it happens, I've had it happen. I hope you are feeling better about it now.

[MaMaHaHa]

Hmmm...."one of those people." I would have asked for clarification...if she was referring to those people who are working with coupons and sales and saving tons of money...I think I would have just said thanks! I know that cashiers have lots of extra rules to follow...so when they get grumpy, it really doesn't bother me...I just want my order to come out correct. I do like Target a whole lot more!

[CW&M Mom]

I would of complained on the spot if someone said "she's one of those people".

Apologizing for the wait is fine. heck I apologize if things take a while....but that is where she should of stopped. PERIOD.

How would she have felt if you had turned to the next customer and said "sorry for the wait....she's one of those cashiers that doesn't know what she's doing". Ya I'm thinking she wouldn't of enjoyed that either.

[pitbaby]

Make no mistake I don't care if I would have had to stand there for 2 hours while she rung my order up, matter of fact I have stood there for an hour while the cashier rings my order. Whatever the policy is or the training is I have no problem with her doing her job. I have apologized and I have had cashiers apologize if it takes long, cool I get it.

It was the change in body language, tone of voice, lack of response when I said thank you and the comment that irks me. I have never had a cashier be rude after any transaction I have made and I have never had one make a comment along those lines while I am standing there. I could read her body language and see her frustration level rise standing there, I am a behavioral psychology major so I am aware. Technically I know the comment was based on a need to redirect any anger the person behind me may have had onto me instead of her. It is what it is and I think I did what was best in the situation and I do feel a lot better about it now that I came here and vented. I am just going to have to adjust who's line I get on when I am there.

[bali1228]

.......How would she have felt if you had turned to the next customer and said "sorry for the wait....she's one of those cashiers that doesn't know what she's doing". Ya I'm thinking she wouldn't of enjoyed that either.

That's AWESOME !! Sort of puts in perspective just how rude she was. I revise my earlier comment. Had the cashier turned and apologized to the next customer in line, because it took the cashier so long to complete OP's order...that would have been acceptable, anything else...nope.