Jeepers Christmas! Just scan the coupons already!

[dionada]

You know the deal. You're at Walmart, just need to pick up a few quick things on the way home from work, but you always have time for a couple deals, right? So you have maybe 12 items, and 10 Qs.

And the cashier has to scrutinize every. Single. One. :hectic1:

I'm not talking about trying to pass shady deals; everything I do is honest. I mean the Employee of the Month contenders who have appointed themselves Chief of the Coupon Police, who have to make sure each coupon is in date, read all the fine print, and go through the bags or check the receipt to make sure you actually bought what you're using a Q for.

You've tried logic, you've tried telling them that the coupons are a form of payment and the manufacturer will reimburse them, you've explained the purchase vs. transaction thing. Have you ever just gotten completely fed up and told them "just scan them already! The register is smarter than you! It will know if it's not supposed to take a certain coupon!"

Personally, I'd probably leave just before I got to that point, although if I heard someone else say this, I'd laugh my fool head off.

[nateNnatsmommy]

You said Jeeper Christmas

ITA - except for the part about the register knowing everything - there's always some of those darn beepers that won't go through without cashier assistance!

[CW&M Mom]

I had one accuse me of having an IP (they don't allow them at that store)....but it was a peelie...like my printer ain't that good .

[dionada]

You said Jeeper Christmas

ITA - except for the part about the register knowing everything - there's always some of those darn beepers that won't go through without cashier assistance!

It was nicer than saying, well, something else. Walmart and most of its cashiers put me in a not-very-family-friendly-language type of mood.

Yeah, that's one reason I wouldn't say something like that. It'd come back to bite me in the hiney when I had a BOGO that required cashier input.

[shashabell]

I love the part about the register being smarter than the cashier.

[dionada]

I love the part about the register being smarter than the cashier.

I guess it might sound a little uppity or something, but the way I look at it, when I was a cashier I always assumed the computer knew more than I did. After all, it can be programmed to memorize a lot more things than I can.

But when they stand there and read every word down to the zip code where to send it to for reimbursement, I know they're just trying to make my life difficult. I want to ask "do you read every single word of every agreement you ever sign? Did you memorize the Terms of Service you had to agree to for your email account?"

Makes me appreciate a good cashier all that much more.

[Liz]

And the cashier has to scrutinize every. Single. One. :hectic1:

I'm not talking about trying to pass shady deals; everything I do is honest. I mean the Employee of the Month contenders who have appointed themselves Chief of the Coupon Police, who have to make sure each coupon is in date, read all the fine print, and go through the bags or check the receipt to make sure you actually bought what you're using a Q for.

You've tried logic, you've tried telling them that the coupons are a form of payment and the manufacturer will reimburse them, you've explained the purchase vs. transaction thing. Have you ever just gotten completely fed up and told them "just scan them already! The register is smarter than you! It will know if it's not supposed to take a certain coupon!"

So, you're complaining because the cashier is doing their job properly?

And no, the computer isn't always "smarter" as they do accept coupons for items that are not there. There are only so many possible codes. Coupons do not always attach to the correct item.

What makes you different than any other couponer who shops there? The cashier should take your word that you're an "honest couponer" and scan with abandon, just because you say you are? The next couponer can say the same thing, and try to use coupons fraudulently.

The complaining here astounds me, as well as the condescending attitude ("employee of the month contenders," "chief of the coupon police"). The cashiers can do nothing correctly, even if they are doing their jobs as they should.

[shashabell]

I love the part about the register being smarter than the cashier.

I guess it might sound a little uppity or something, but the way I look at it, when I was a cashier I always assumed the computer knew more than I did. After all, it can be programmed to memorize a lot more things than I can.

But when they stand there and read every word down to the zip code where to send it to for reimbursement, I know they're just trying to make my life difficult. I want to ask "do you read every single word of every agreement you ever sign? Did you memorize the Terms of Service you had to agree to for your email account?"

Makes me appreciate a good cashier all that much more.

Nope. It didn't sound uppity. It is true. In fact, my sister has told the cashiers to just scan the coupon before.

[mrsjschultz]

ITA ::Thumbs Up:: =D

There are a few at my Walmart that unless I have a lot of time to burn I will NOT go too, lol. One kid calls a CSM Every.Single.Time I get up to him.

Just to make sure that my stuff is legit. LMAO. CSM shows up and says "What do you need?" Kid says "I just wanna make sure these coupons are o.k."

CSM says "Are these printables?" as he's thumbing through them. Hand them back to the kid and walks away.

I say "I sure do wish I had that nice shiny paper to print on" (Hologramed MQ's). Of course I was kidding but he didn't get it and actually took them up to the service desk to o.k. - Hehe.

Good gravy!!! LOL. I generally stick the to 1-2 cashiers that I know =D

[dionada]

So, you're complaining because the cashier is doing their job properly?

And no, the computer isn't always "smarter" as they do accept coupons for items that are not there. There are only so many possible codes. Coupons do not always attach to the correct item.

What makes you different than any other couponer who shops there? The cashier should take your word that you're an "honest couponer" and scan with abandon, just because you say you are? The next couponer can say the same thing, and try to use coupons fraudulently.

The complaining here astounds me, as well as the condescending attitude ("employee of the month contenders," "chief of the coupon police"). The cashiers can do nothing correctly, even if they are doing their jobs as they should.

I'm complaining because I guess I'm just one of those crazy people who doesn't like being inconvenienced.

Sighing, reading out every single word on every single coupon, even identical ones (including retailer's reimbursement instructions), and then acting as though the line backing up because they insist on going over every coupon with a magnifying glass is my fault, are the kinds of things which inspire me to refer to certain cashiers as the "coupon police". But if that's what they're all supposed to be doing, than maybe these difficult cashiers truly should be Employee of the Month, rather than the ones who make me want to come back again and again by being friendly, polite, helpful, and efficient.

In the end, it's a much more positive experience for me to have a cashier kindly tell me I can't use a coupon for a legitimate reason I might have overlooked (such as wrong size, qty, flavor) than someone say "I can't take this" because it doesn't match the picture even though the wording says "any" or that I have to send it to the address on the coupon myself to redeem it.

It sounds like you or someone you know is a cashier. I didn't mean anything personal. Maybe it's different than it was a decade ago; when I was a grocery store register monkey, my managers were more concerned with scan rate, speed of transactions, and keeping the lines moving. If there was a problem with a certain coupon or customer, they'd let us know, not expect us to treat each one as though they were a potential criminal.

Also, apologies for posting a thread about a complaint. The forum title of Hot Under the Collar led me to believe that this was the proper place for that sort of thing.