Walgreens Rewards test pilot FAQ

[Mikki 316]

https://www.walgreensrewards.com/

FAQ

Eligibility, enrollment, and log-in

• Is Walgreens Rewards available in my area?
• Walgreens Rewards is currently available in the following areas:
• 
  
  • • Richmond, VA
  • • Kansas City, MO
  • • Portland, OR

• When will Walgreens Rewards be available in my area?
• If you provide your contact information on our Visitor Registration page we will let you know when the program becomes available in your area.

• I enrolled online and requested that my Walgreens Rewards card be mailed to me. When will I receive my Walgreens Rewards card?
• If you enroll online and choose to have the card mailed to you, the card should arrive within 7 - 10 days.

• Why does Walgreens Rewards require my date of birth to enroll in the program?
• You must be 13 years of age or older to participate in Walgreens Rewards; your date of birth is required to validate you are eligible for the program.

Your Account

• Where can I find out how many points I have?
• You can see your current point balance at your WalgreensRewards.com account page. This will be available when your registration is complete (approximately two weeks after you've enrolled). Alternatively, you can call 877-WAG-REWARDS (877-924-7392).

• When do points get posted to my Walgreens Rewards account?
• Points will be posted to your account within two weeks of your purchase.

• Can I link my family's Walgreens Rewards accounts?
• Yes, you can merge or link two or more Walgreens Rewards accounts.

• Does each member of my family need a Walgreens Rewards card?
• Yes, any family member who shops at Walgreens should sign up for an account. Family members can link their accounts and pool their points together. Call 877-WAG-REWARDS (877-924-7392) and speak with a customer service representative to link accounts.

• If I have more than one Walgreens Rewards account, can I transfer points between them?
• No. You will need to merge your accounts. Please call 877-WAG-REWARDS (877-924-7392) and speak with a customer service representative to merge accounts.

How the Program works

• How much does it cost to join Walgreens Rewards?
• Membership in Walgreens Rewards is free.
• Can my membership become inactive?
• Memberships do not expire or become inactive. However, Walgreen Co. reserves the right to cancel memberships at any time.
• Do my points expire?
• Yes, points expire three years after they are earned.
• Can I give my points away?
• No. Points must be redeemed by the account holder.
• Can I earn points shopping online at Walgreens.com?
• At this time, only Walgreens.com purchases that are paid for and picked up in store are eligible for points.
• How do I earn points?
• When making a purchase, present your card to the Store Associate or Pharmacist at the beginning of the checkout process.
• How do I request credit for points if I forgot to present my card when making a purchase?
• Log in to your WalgreensRewards.com account and click on the "Look Up My Transaction" button at the bottom of the page. Use your receipt to fill out the required fields and request your points for that purchase.
• How much do I need to spend to earn points?
• You earn 100 points for every eligible prescription you fill. You earn 300 points for every 90-day eligible prescription you fill. For all other items you earn 10 points for every $1 you spend.
  There are some exceptions. State and Federal laws exclude some items from earning points. See Terms and Conditions for a complete list of exclusions
• Can I earn points when I purchase my children's prescriptions?
• Yes, just present your card as you would when purchasing a prescription for yourself
• Do I earn points on prescriptions paid for by my Medicare Part D Plan?
• No. Prescriptions paid for in whole or in part by a federal or state health care program are not eligible for points. See Terms and Conditions for a complete list of exclusions
• Can I earn points on sale, promotional or clearance items?
• Yes, points are earned for the amount tendered for the sale, promotional or clearance item.
• Can I combine Walgreens Rewards Certificates and in store discounts?
• Yes, you may use Walgreens Rewards Certificates along with other Walgreens or manufacturer discounts or promotions
• Are there items that I cannot purchase with my Walgreens Rewards Certificates?
• Yes, Walgreens Rewards Certificates cannot be used to purchase alcohol; dairy; tobacco; stamps; gift/phone/prepaid cards; transportation passes, lottery tickets, prescription items, or controlled substances purchased from Louisiana pharmacies.
• How can I get a replacement card?
• Please call Walgreens Rewards at: 877-WAG-REWARDS (877-924-7392) and speak with a customer service representative

Redemption

• How do I request a Walgreens Rewards Certificate?
• Log in to your Walgreens Rewards account and go to the Rewards & Redemption page, or please call 877-WAG-REWARDS (877-924-7392) and speak with a customer service representative to redeem your points for a Rewards Certificate.

• How long is my Walgreens Rewards Certificate valid?
• Your Rewards Certificate is valid for 90 days after it is issued.

• Can I use Walgreens Rewards Certificate at Walgreens.com?No, Rewards Certificates cannot be used online. To use your Rewards Certificate, please visit a participating Walgreens store.

Privacy Policy

For over 100 years, Walgreens has established itself as one of the most trusted health care providers in America. Our company has always been committed to providing our valued customers with the best services available; we want you to be assured that your personal information is properly safeguarded. In the following sections, you will learn how Walgreens secures your private information.
To assist you with reading through our privacy policy, we have provided answers to questions that you may find most important:
What information does Walgreens collect? Our registration process asks you to provide us with a limited amount of personal information. Categories of personally identifiable information include: name, address, phone number, e-mail address, date of birth, and billing/shipping information (credit card number, shipping address). Additionally, our web server automatically collects click-stream information such as the address (or "URL") of the web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you have entered on our site.
How is the information used? You may choose to supply personalized information that will enable you to receive individualized customer service that we cannot offer anonymous users. That customer service may include notices about updates to our web site and e-mail reminders. We also use the information that you provide in order to respond to your requests, customize your online shopping experience, administer contests or promotions, offer new products and services, and measure and improve the effectiveness of our web sites or our marketing endeavors.
Does Walgreens share the information I've provided? We will not intentionally release your particular prescription information other than to you, Walgreen Co. and its subsidiaries, our agents (such as contracted fulfillment parties, if any) your authorized representative, or your prescriber or other authorized medical professional. We may forward your prescription information to your insurance plan, so that we can handle reimbursement of your prescription purchase for your convenience.
Agents: We may employ other companies and individuals to perform functions on our behalf. These functions may include fulfilling orders for the Rewards program, delivering packages, hosting sites from this website or Walgreens.com including the photo site and online rebate redemption site, product reviews, developing pictures or photo products, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, or processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Promotional Offers: We may send offers to selected groups of customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please notify us.
Disclosures: As required by law we will disclose medical and other information which may relate to you. For example, in compliance with the Methamphetamine Control Act of 1996, we will provide the Drug Enforcement Administration with the name and address of each individual who purchases products on this website or Walgreens.com which contain the ingredients ephedrine or pseudophedrine. We, or our photo site host, may also disclose information which we believe to be in violation of Title 18 of the United States Code, Sections 2251 et seq. to appropriate law enforcement agencies.
Invitees: You may invite other parties to view the content in your Photo Albums. Photo.Walgreens.com will share such information as may be necessary for your invitees to view the albums you designate.
Business Transfers: As we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that Walgreens or substantially all of its assets are acquired, customer information will of course be one of the transferred assets and is permissible under law.
Protection of Walgreens and Others: We release account and other personal information when we believe release is appropriate to comply with laws; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of this website or Walgreens.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Do I have choices regarding how my information is used? You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of other web site features. If you do not want to receive e-mail from us or to add or update certain personal information, you can log in to your Walgreens Rewards account and click Update My Rewards Account. You can also call us at 1-877-WAG-REWARDS (877-924-7392).
It is your responsibility to review our Privacy Policy and Terms and Conditions for changes.
Any other communications should be directed to Rewards@Walgreens.com or to our Rewards Customer Service Representatives at 1-877-WAG-REWARDS (877-924-7392).
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, you will not be able to use some important features.
What about cookies? "Cookies" are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser. Cookies let us "remember" information about your preferences and passwords and allow you to move within our web sites without reintroducing yourself. We use cookie and web beacon technology to track which pages on our sites our visitors view and which web browsers our visitors use. Cookies allow us to record session information (such as items that customers add to their shopping carts). They record user-specific information on what pages customers access or visit, record past activity at a site in order to provide better service when customers return to our site, and customize web page content on customers' browser type or other information that the customer sends.
Cookies do not enable us to determine the identity of any visitor to our web site. We cannot identify you unless you specifically tell us who you are.
Most Internet browsers permit you to erase or block cookies. Refer to your browser instructions or help screens to assist you in these processes: preventing your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that cookies permit you to take full advantage of this website's features and we recommend that you leave them turned on.
Third Party Service Providers: Our web site uses a third-party service provider to serve images. This service allows us to improve your overall customer experience. We contract with Omniture, a service partner, to provide us with a data collection and reporting service to measure the effectiveness of promotions and e-mails as well as perform analysis of our customers' activities on Walgreens.com. We will use this information to improve your shopping experience on Walgreens.com by ensuring that related products, promotions and services are easily accessible. When you visit our site, Omniture may use cookies on our behalf and may receive anonymous information about your browsing and buying activity on Walgreens.com. The only information shared with Omniture will be a random ID number, ZIP code, gender, year of birth, city and state. No personally identifiable information, such as your name, street address, e-mail address, etc., is shared with Omniture. Omniture is contractually prohibited from using the information obtained in the course of providing these services to Walgreens.com in any manner other than to help us provide the best possible shopping experience on our site. We contract with DoubleClick, a service partner, using their advertising technology to serve ads on Walgreens.com and other sites where we advertise. This technology uses information (but not your name, address or other personal information) about your visits to Walgreens.com and to other sites where we advertise to serve our ads to you. In the course of serving our advertisements to you, a unique third-party cookie may be placed or recognized on your browser. We also use Web beacons provided by DoubleClick to help manage our online advertising. These Web beacons enable our ad server to recognize a browser's cookie when a browser visits this site, and help us learn which ads bring users to our web site. No personally identifiable information about you is shared through this technology. To learn more about our third-party ad-serving partner or how to opt-out of their Web beacons, visit DoubleClick online.Our relationship with AARP requires that we provide cookies to assist their contracted providers, i.e. Hitbox, with tracking for pages that have an AARP.walgreens.com url. Walgreens shares these cookies and unique url tags with AARP and their third-party service provider(s) for the purposes of web analytics and measurement. No personally identifiable information is shared. Our photo site is hosted by Snapfish, a subsidiary of Hewlett Packard Corporation. Log-in information to the photo site such as name, address, e-mail address, Walgreens.com user name, and opt-in/opt-out information relating to photo site promotions as well as credit card information provided to the photo site is shared with the photo site host and photo mail fulfillment vendor. These vendors are contractually prohibited from using the information obtained in the course of providing these services to photo.walgreens.com in any manner other than to help us provide the services available on the photo site.
How secure is the information I provided? Walgreens is committed to securing your personal information. We use technology that is designed for use with secure web servers. Prescription drug information resides in a database behind a firewall where it cannot be accessed without proper authorization. Secure Sockets Layer ("SSL") technology encrypts your personal information as well as your prescription health history as it is transmitted over the Internet. You maintain the security of your medical information by keeping your user name, password and other personal information confidential. Walgreens customer service representatives will never request your password.
We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Does Walgreens collect information from children? It is our intent not to sell to persons under the age of 18 and it is our policy not to do so. We sell children's products for purchase by adults. If you are under 18, you may use this website only with involvement of a parent or guardian. However photo.walgreens.com does allow for the viewing of albums by minors above the age of 13 but purchases of products must be made by an adult.
Information You Give Us and Your Consent By visiting our web site and using the services and features that we have made available, you consent to our collection and use of information in the manner we have described for you in the "How is the information used?" section above. You also consent to the terms and conditions that we have posted on our web site.
Links to Other Sites We may provide links to other sites that we believe offer our customers useful services. Since these other sites are not under the control of Walgreens, we cannot and do not make any representation or guarantee regarding the linked sites or their content. Our providing these links does not constitute an endorsement by Walgreens, and we cannot be responsible for the privacy policies or security procedures of the linked sites. Therefore, you may want to review a linked site's privacy and security policies before entering any information.
Credit Card Fraud Under the Fair Credit Billing Act, you cannot be held liable for more than $50.00 of fraudulent charges. If your credit card provider requires payment of any of this $50.00 amount as a result of a purchase made at our web site's secure server, we will reimburse you up to that $50.00 limit.
Will this privacy policy change? As our business changes, we will continue to implement new technologies and improve the services and features we provide. This privacy policy and the Terms of Use will be updated to reflect these changes. The use of information that we gather now is subject to the privacy policy in effect at the time of use. If there are changes or additions to this privacy policy, we will post those changes here or in other formats we deem acceptable, so that you will always know what information we collect online or offline, how we use it and what choices you have.
It is your responsibility to review our privacy policy and Terms and Conditions for changes.
Whom can I contact if I have questions or concerns? If you choose to visit Walgreens.com or, your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including limitations on damages and application of the law of the state of Illinois. If you have any concern about this privacy policy, please contact us at, Rewards@Walgreens.com and we will try to resolve it.


Terms and Conditions

Walgreens Rewards is a loyalty program offered by Walgreen Co. to its customers (also referred to as "the Program"). These terms and conditions form the agreement (the "Agreement") between you (referred to as a "Member") and Walgreen Co. and its affiliates and subsidiaries ("Company") with respect to Walgreens Rewards. You may contact Walgreen Co., at P.O. Box 1229, Deerfield, IL 60015-6003; 1-877-WAG-REWARDS (1-877-924-7392).
By participating in Walgreens Rewards, Member agrees to the terms and conditions, rules, regulations, policies and procedures of the Program. Each member is responsible for remaining knowledgeable about the Program terms and conditions. Walgreen Co. reserves the right to disqualify program members who have violated any of the Program terms and conditions. Walgreen Co. reserves the right to change the terms or conditions of the Program or terminate Walgreens Rewards at any time without prior written notice. Communications about Walgreens Rewards, including changes to the Program, will be posted to www.walgreensrewards.com.
Walgreens Rewards is open to U.S. residents at least 13 years of age living in the vicinity of participating stores in the greater Richmond, VA area, the greater Kansas City, MO area, and the greater Portland, OR area. If you are between 13 and 18 years old, you agree you have obtained permission from your parent or legal guardian to be a member of the program. Walgreens Rewards membership is only available to individuals. Except for organizations participating in the Program, Walgreens Rewards membership will not be available to corporations, businesses, charities, partnerships, enterprises or anyone other than an individual, unless written approval is received in advance from Walgreen Co., in its sole discretion. Member is responsible and liable for any tax consequences which may result from Member's participation in the Walgreens Rewards Program. Membership required at purchase to receive promotional pricing. Price adjustments are only eligible during that promotional pricing period.
Membership is free and no initial purchase is required. Fill out Program Enrollment Form accurately, completely and legibly and accept the terms and conditions. Company reserves the right to refuse issuance of a Walgreens Rewards Card (the "Card") to any customer who does not follow the enrollment procedures. Member should promptly notify the Program any changes of Personal Information such as name, address, telephone numbers and e-mail address either by visiting www.walgreensrewards.com or by calling a customer service representative at 1-877-WAG-REWARDS (1-877-924-7392).
Walgreen Co. reserves the right to cancel any Walgreens Rewards Card for which it has incomplete or inaccurate Personal Information and all Walgreens Rewards Points redemptions on that account may be blocked. The submission of fictitious or false Personal Information will result in all the Walgreens Rewards Points accumulated on an account being forfeited.
The Card enables a Member of Walgreens Rewards to collect points on Eligible Purchases (as defined below) made at participating Walgreens Drugstore, Rxpress or Walgreens Pharmacy locations ("Participating Stores"). Member must present his/her personal Card to the cashier at a Participating Store before the purchase transaction is completed in order to collect points. Walgreens Rewards points have no fixed value, may not be redeemed for cash, and are not transferrable to any other individual or entity. Any transfer or attempt to transfer Member's Card or points shall result in automatic termination of the Card and revocation of Member's points. Any fraudulent or unauthorized use of the Card is strictly prohibited by law, and may result in termination or disqualification from the Program. The Card is not a credit card. The Card is the property of Walgreen Co. and it may be revoked at any time by Walgreens in its sole discretion. Any unauthorized reproduction of the Card may lead to legal prosecution and forfeiture of membership in the Program and all Walgreens Rewards Points collected.
Members earn 10 points for every dollar spent on eligible retail items or services purchased, 100 points for every eligible prescription filled less than an 84-day supply, and 300 points for every eligible prescription that is at least an 84-day supply. Company may offer special promotions ("Bonus Point Promotions") which will award additional Walgreens Rewards points with purchase of certain products. Bonus point promotions will not apply to rain check items. Walgreens Rewards points may only be earned on an "Eligible Purchase" which means the purchase from a Participating Store of any item, prescription or service, except for the following: alcohol; dairy; tobacco; stamps; phone/prepaid cards; money orders/transfers; transportation passes; lottery tickets; charitable donations; prescription items paid for in whole or in part by a federal or state health care program; prescription items covered under Washington state worker's compensation; prescription drugs purchased from Arkansas, New Jersey or New York pharmacies; controlled substances purchased from Louisiana pharmacies; sales tax; the Prescription Savings Club membership fee; any services at Take Care Clinics; all online orders unless paid for at a participating store; certain items that are excluded in particular promotions, and any other items specified as exclusions by the Company from time to time or where prohibited by law. See store for details or contact a customer service representative at 1-877-WAG-REWARDS (1-877-924-7392). Walgreen Co. reserves the right to add or delete items eligible for Walgreens Rewards points issuance at any time, at its sole discretion, without notice.
All Walgreens Rewards points will be awarded to the Member's account 3-5 days after purchase. Walgreens Rewards points will not be awarded if in Company's reasonable opinion the merchandise purchased will be used for resale or commercial use and any Walgreens Rewards points awarded on such purchases will be forfeited. Company reserves the right to limit Walgreens Rewards points awarded with respect to any offer or promotion to reasonable household quantities. On a return and/or exchange the Walgreens Rewards points will be deducted from the Member's account that was used for the original purchase.
Points can be redeemed by visiting www.walgreensrewards.com or by calling a customer service representative at 1-877-WAG-REWARDS (1-877-924-7392). Company may, at any time and without notice, change, eliminate or terminate the point redemption and award procedures and offerings. Upon redemption of points for an award, the points will immediately be deducted from Member's account. Once an award is issued, points cannot be credited back to Member's account. The sale or barter of points, or any other award or benefit (other than by the Company) is expressly prohibited. Any points, award or benefit transferred, assigned, or sold in violation of the terms and conditions will be confiscated.
Should any Walgreens Rewards Member not earn points or redeem a reward for 12 consecutive calendar months, the membership will be deemed to be inactive and all accumulated points will be forfeited. At that time the points balance may be reduced to zero at the Company's sole discretion. All Walgreens Rewards Points expire on three years from date earned. Complete terms and conditions of point redemption are posted at www.walgreensrewards.com.
By participating in the Program, the Member agrees to allow Company to communicate via mail, email, and other channels. If permission is granted by the Member, Company can also communicate via text. Company will use these channels to communicate Member account status, notify Member when they are eligible for a reward, communicate program changes and offer special member promotions, coupons and more. Members who are under the age of 18 or who choose to opt out of all marketing communications will only receive messages related to their account.
Company will protect the privacy of member information in accordance with our company privacy policies including the Notice of Privacy Practices and Online Privacy and Security posted at www.walgreens.com.
The Walgreens Rewards program is protected by copyright as a collective work and/or compilation, pursuant to U.S. copyright laws, international conventions and other copyright laws. Company names, logos and trademarks may not be used by you in any manner without the prior written consent of Company.

[Mom2Natalya]

This could be interesting. I wonder if those points are before or after coupons/discounts. lol.

[Mikki 316]

From reading the info, it appears that it's based on your OOP.

[Jwalker327]

Points for oop--not very coupon savy. This means we'll have to WAIT for the certif or whatever to come? Or will they be loading it to the card? Kinda sounds like CVS's quaterly reward system, and I rarely ever get anything or only get 75c. This sounds like more of a headache then CVS's ECBs. I hate having a limit like they do the one shampoo deal. I mean hey, we need to conditioner too. Looks like this Christmas I won't be shopping Walgreens if this makes it to FL by then. :hectic1:

[cmeileen]

Can I earn points on sale, promotional or clearance items?
Yes, points are earned for the amount tendered for the sale, promotional or clearance item.


Looks like the amount tendered means OOP to me. Anyone else?

Boo, if it does. So I would have to spend $200 to get $5.00. That'll take a long time.....

And, I don't get my RX's filled there because they don't accept coupons! Looks like a bust for me. Oh well, didn't really expect it to be that much anyway.:sad:

[joshmamabear]

Membership is free and no initial purchase is required. Fill out Program Enrollment Form accurately, completely and legibly and accept the terms and conditions. Company reserves the right to refuse issuance of a Walgreens Rewards Card (the "Card") to any customer who does not follow the enrollment procedures. Member should promptly notify the Program any changes of Personal Information such as name, address, telephone numbers and e-mail address either by visiting www.walgreensrewards.com or by calling a customer service representative at 1-877-WAG-REWARDS (1-877-924-7392).
Walgreen Co. reserves the right to cancel any Walgreens Rewards Card for which it has incomplete or inaccurate Personal Information and all Walgreens Rewards Points redemptions on that account may be blocked. The submission of fictitious or false Personal Information will result in all the Walgreens Rewards Points accumulated on an account being forfeited.

We just have to wait n see if WAG can deter people from registering with fictitious info in order to get multiple cards to use in order to get around limits. I wonder if there will be no more Valued Customer registrants

[CW&M Mom]

Does Walgreens collect information from children? It is our intent not to sell to persons under the age of 18 and it is our policy not to do so. We sell children's products for purchase by adults. If you are under 18, you may use this website only with involvement of a parent or guardian. However photo.walgreens.com does allow for the viewing of albums by minors above the age of 13 but purchases of products must be made by an adult.


What is this??? Walgreens has a policy to not allow children to purchase things??? So a teenager can't go in there and make a purchase? Jeez it's not like there Bob's XXX book store or something like that.

[PMFan]

is this in addition to or replacing RRs?
thanks

[$Saving!]

Does Walgreens collect information from children? It is our intent not to sell to persons under the age of 18 and it is our policy not to do so. We sell children's products for purchase by adults. If you are under 18, you may use this website only with involvement of a parent or guardian. However photo.walgreens.com does allow for the viewing of albums by minors above the age of 13 but purchases of products must be made by an adult.


What is this??? Walgreens has a policy to not allow children to purchase things??? So a teenager can't go in there and make a purchase? Jeez it's not like there Bob's XXX book store or something like that.

They are referring to online purchasing.

[MamaBird06]

This could be interesting. I wonder if those points are before or after coupons/discounts. lol.

think it's after, but i keep trying to view my account online but it says i have to wait 2 weeks to register, it's been longer than 2 weeks:shrug7:

is this in addition to or replacing RRs?
thanks

in KC MO we are still getting RR deals as of right now. There are no longer the coupons in ad to clip though, they are are automatically deducted. We don't get the advertised sale prices unless we use the wags loyalty card.

So far no complaints, still waiting to see how the oop on the points earned pans out though...


Yeah just tried to register my card online again and it says i got my card 5/12, please allow up to 2 weeks for the online portion to be ready, um it's been way longer than 2 weeks as it is 6/5 today...I will give it another week and then try to call the number to make sure everything is okay. unlike cvs, there is no totals on my receipts, i am looking at. IT does show my rewards card number, and i also saw on the website where you can give the RFN# of the receipt and add it to your account if you forgot your card, but i don't know about getting the sale prices after the fact, just probably the points??