Walgreens: How are returns handled for items paid with RR?

[clippyclippy]

I haven't ever done this, and don't remember seeing it discussed - but what happens when you pay entirely with RR and end up with a few cents oop?
I bought a Snuggie that I won't use as a gift as I had planned. If I return it will they tell me I can't get more than the few cents I paid with cash? Or will they give me a gc?
Thanks in advance!

[kcuts]

I haven't ever done this, and don't remember seeing it discussed - but what happens when you pay entirely with RR and end up with a few cents oop?
I bought a Snuggie that I won't use as a gift as I had planned. If I return it will they tell me I can't get more than the few cents I paid with cash? Or will they give me a gc?
Thanks in advance!

I think this will be a YMMV- at my regular store there are signs that say if you paid with a RR you will only get the price less the RR back. There are not any signs like that at the other stores I frequent so I assume they would give the money back. Hopefully they will at least give you a gift card back.

[amys]

Some stores won;t give back more than your oop. Others will give store credit - which is what I ask for - that way they know you will spend it there.

Another thing to do is bring it in to exchange for something else.

If you are on good terms with your store you shouldn't have problems though.

[tessanoel74]

Totally ymmv. I went to one store where they said they will only refund the oop and other stores will give me store credit.

[SFShopper]

I'm with tessanoel74 - ymmv. At one store, I was only expecting a few cents when I returned some mdse, of which I'd paid for with q's & RRs; wow - the AM gave me back cash for the full amt.

At another store - I was attempting to do an exchange for a lower priced item; the AM gave me the option of returning and re-buy, but if I returned, he'd only give me back the OOP that I'd paid - no RR/q's. Uh - I decided to just keep the mdse.

At this point, I kinda know that if I buy something at Wags, it's pretty much a final sale. Unless, it's at a store that knows me.

[TerryTerrific]

Really, when it comes to a return, a customer should be reimbursed back to the status of when they entered the store.

If they entered the store with a RR and they used that RR in their purchase and the RR is not returned to the customer in a return, they should be reimbursed for that RR because is has been redeemed (and benefited [profited]) by the store.

+

Example please …

Customer comes in with a $10.00 bill and a $5.00 RR.

No sales tax on this item (we are keeping this example oh-so-simple).

Item sells for $15.00 and customer does use the $5.00 RR.

Customer pays: $10.00.

That is their 'out-of-pocket.'

Next day, the customer shows up and wants to return this item.

They do have the receipt.

Receipt shows an out-of-pocket of $10.00 cash.

Receipt shows that a $5.00 RR was used (redeemed).

Customer should leave the store with $15.00 because the $5.00 RR is no longer in the store (it has been sent to the Walgreens’ department that handles them, also it is a new day).

That RR is recorded for that register as being redeemed.

+

Now, YMMV (Your Mileage May Vary) based on how the store perceives the transaction but the customer did EARN that $5.00 RR, just like they EARNED that $10.00 bill.

+++

The above was written BEFORE reading the fine print on a RR:

"... Register Rewards must be forfeited if qualifying merchandise ia returned. ..."

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Terence in Brook Park, oHIo

[rahmom]

I haven't ever done this, and don't remember seeing it discussed - but what happens when you pay entirely with RR and end up with a few cents oop?
I bought a Snuggie that I won't use as a gift as I had planned. If I return it will they tell me I can't get more than the few cents I paid with cash? Or will they give me a gc?
Thanks in advance!

they usually handle it badly :( I tried to exchance something I got but since my OOP was .75 she wanted to give me .75 back and then charge me full price for the new item. I didnt handle it to wellso she had me sign my name and number and did an exchange without the recipt. HTH

[teddymom]

Think of the RRs as MFR coupons, which are just issued differently ... via a Catalina machine in a store, rather than in a newspaper or via your computer. When you think of them in this way, it's easier to understand.

When you return an item, your RR has already been redeemed, and it is being processed so that the store will get credit for it. Your return, therefore, should be the full price, excluding the RR. However, if the store subtracts the RR and takes credit for it, AND also got credit for the sale/redemption of the RR, they are taking the credit twice. The customer should get reimbursed for the total price of the item, without regard to any coupons or RR. In the example below, this would be $10, NOT $2.

$10 selling price
($4) MQ
($4) RR
$2 OOP

This method was actually explained to me by a WAGS manager when I returned an item. I pointed out to him that I had used a RR and a MFR coupon, and asked how he handled that. This is a great store and they always take care of me. He said that the store got credit for the coupons at the point of sale, so the customer doesn't have to worry about it. Refunds are always supposed to be for the full item price, he said. Hope this helps.

[weekitty]

do it as a returne with out the receipt, they would not know u use RR and should put the refund ona GC

[Coupon Crazy Lady]

Really, when it comes to a return, a customer should be reimbursed back to the status of when they entered the store.

If they entered the store with a RR and they used that RR in their purchase and the RR is not returned to the customer in a return, they should be reimbursed for that RR because is has been redeemed (and benefited [profited]) by the store.

+

Example please …

Customer comes in with a $10.00 bill and a $5.00 RR.

No sales tax on this item (we are keeping this example oh-so-simple).

Item sells for $15.00 and customer does use the $5.00 RR.

Customer pays: $10.00.

That is their 'out-of-pocket.'

Next day, the customer shows up and wants to return this item.

They do have the receipt.

Receipt shows an out-of-pocket of $10.00 cash.

Receipt shows that a $5.00 RR was used (redeemed).

Customer should leave the store with $15.00 because the $5.00 RR is no longer in the store (it has been sent to the Walgreens’ department that handles them, also it is a new day).

That RR is recorded for that register as being redeemed.

+

Now, YMMV (Your Mileage May Vary) based on how the store perceives the transaction but the customer did EARN that $5.00 RR, just like they EARNED that $10.00 bill.

+++

The above was written BEFORE reading the fine print on a RR:

"... Register Rewards must be forfeited if qualifying merchandise ia returned. ..."

+

Terence in Brook Park, oHIo

Terence... I think that means that if you return the item that you EARNED a RR on, you would have to forfeit it... not if you used a RR to pay for a non-RR item.