Walgreens ~ Brag: post your brags here

[nam1958]

I had trouble this evening when I ran up agianst a Lady chcker at Walgreens that thought she was a coupon cop. She did not stand a chance when she ran across me, I came armed with two murses of coupons, $40.00+ in RRs, the Walgreens Corporate phone number and a ego that would not fit in the cart I was pushing. This checker read every coupon, first questioning the Ip coupon for the free Hunts tomato sauce. She tried to tell me that Walgreens did not accept Ip coupons, I simply replied "Yes you do." That may have been the wrong thing to say but I won, she then said the $1 coupon was only worth $0.33 and pulled out a pen to try to write on the coupon. I informed her that it is a $1 coupon and that if she wrote on that coupon it would be worth 0 and we would then need to deal with a manager to get my $1 back. She quickly called a manager which looked at me and my murses then the coupon and then ok'ed the coupon. After scanning the mfg coupons for the Lubriderm I handed the checker my Walgreens coupon for the same product, she once again tried to inform me that it would not work, about this time I was getting tierd of educating this lady on the Walgreens coupon policy and offered to call the Walgreens corporate office so she could get this straight, she passed on the offer and scanned the coupon and it worked. She then quoted me the total and it was over a dollar, I gave her one of those looks like "What are you Nuts?" so we reviewed the receipt as the line grew behind me. Well the cost on the lotinn was $4.29 instead of $3.97, Its hard to admit but I screwed up, but yeah I Did. well I pulled out a $1.00 RR and added one more pencil and brought the total well under a dollar. We finished the transaction and the checker placed all of the coupons and the RRs ($3.50) that I used in the bag with the products I had purchased. She then started to ring out the next customer with out handing me my RR, That won't fly. I informed her that I was to receive a $8 RR and she looked at me like I had just landed on the planet. I could see the RR that had printed but she did not want to give it to me. She grabbed it off the printer and then looked at me and said "I don't think this is right" I informed her that it seemed right to me. She said I don't know... and I then jumped in and asked her if she would like to see the recent letter I received from the Corporate office about RRs. She declined and handed me the RR, I left the store and sat down to add up my profit, I picked up 3 bottles of lotion, 3 cans of Hunt's tomato sauce and two pencils for just under $0.50. I used $3.50 in RRs, 4Mfg coupons and 2 Walgreens coupons which the checker was nice enough to place in the bag with the product I had picked up and to boot I got my $8 RR for the effort. I really can't think of any reason to shop any where else. Walgreens allready pays me to shop and now they are recycling coupons and RR, What a place.

[ccenr]

I use ip's at a lot of stores. I did however run into one wags that would not accept them. I called corp, and the policy as of a few months ago was that they do NOT accept them. obviously we run into different "policies" in different stores but that's what corp said.

[melaniee]

I think you should have given the coupons back. I wouldn't have gone to her level - be above it.

[tds62864]

I, too, think you should have given the coupons & register rewards back to the cashier. If you expect the cashiers to the the right thing, you should do the right thing yourself.

[nam1958]

give me a break, If I use the wrong RR to complete a transaction they don't redo the transaction so I come out ahead. I went to the counter well prepared with all of the correct valaid coupons. It is her job to complete the transaction correctly, If she had been a bit more customer freindly things may have ended up differently. I have preformed customer service evalations at Walgreens for several years and I know that the Walgreens checkers are expected to treat their customers with respect by the Walgreens Corporate offices. This Checker acted as if I was taking from her and it was her job to stop it, well we all know that a MFG coupon does not cost the store and infact is a marketing tool put out there by the MFG intended for the use by the consumer to get the consumer to try a product. It is not a checkers job to in any way to try to curb this activity. I do my home work and Infact I am a becentsable educator and tell people to greet your checker with a smile and thank each and ever one at the end of your transaction and expect the same of them. This may seem a bit hard line to some but it is what Walgreens expect of their staff and what I expect when I spend my money, make that time at Walgreens. I needed to put up an extra effort to complete this transaction and earned everything I received. If the checker would have paid attention to job at hand rather than working to stopping me from using coupons to get the best deal possible she may have completed the job at hand correctly.

[annielaurie_us]

[quote=nam1958;2118674 . This Checker acted as if I was taking from her and it was her job to stop [/quote]By not taking the coupons back then you made her right. Remember coupons are a form of payment and by walking out with the items and you Q's that is stealing and that would give us all a bad name.

[nam1958]

I respect your point of view but disagree in this case. This checker was working to cheat me of what was rightfully mine to use and I have corrected checkers in the past on matters like this even if it did not benfit me. But I will never help a checker to his/her job when they beleive it is their job to stop a customer from getting the best deal they can get for them selfs. That is in fact the reason I use coupons. Most of the checkers I deal with are in fact freindly and would be deserving of a little help in matters like this. I can not belive that this checker was that un educated on the Walgreens coupon policy and if she was it is then the fault of the managment of this store and not my problem. This was not stealing, This employee placed them in the bag and handed me the bag and my receipt and then had the nerve to try to tell me that I would not get the register reward that had already printed for me. She was trying to enforce her own personal opinion on my transaction and failed to relize that what I was doing was not only leagal but repeated by millions of people each day across this country. Growing up I was always told to treat people like how you expect to be treated, I treated this checker better than she treated me, I at least thanked her after my transaction was complete which was a lot more than she intended or did for me.

[sminichino]

I would have taken the bag with the merchandise, coupons and RRs to the manager on duty, showed them the receipt and clearly pointed out that the coupons were USED and then RETURNED to you in your bag. I would have then made it a point to tell the manager BRIEFLY what occured and how the cashier PUT the coupons in your bag.

[nam1958]

I like that approach and if I relived the experence another time I would like to think I would go that route. I have to admit that it would only be a consideration after having this discussion here though. Thanks

[irishlass]

topic here is Brags

I will leave your opinions about whether or not you think the above poster should return the used RR, however get this back on track. Please and thanks
As far as my views on the matter