As promised, here is the Coupon FAQ that is on the store server that any manager can access at any time. I must ask one thing. If people decide to use this information, please try and use it as a tool to help both you and the employee understand the situation better-- not as a bludgeon. I've seen a lot of "ohhh if only I had a written policy I'd...." and I have a bad feeling people may be a little unpleasant when using any newly gained knowledge. If these policies are not being followed consistently, it is more likely from ignorance than malice. Also keep in mind, this is copied verbatim and has some outdated IVC information. Any emphasis on words is how it is written.
Coupon FAQ's
Use the information below to ensure that your store is following the appropriate policy when accepting both Walgreens and manufacturer coupons.
Can a customer use both a Manufacturer's coupon and a Walgreens coupon for the same item in a purchase?
- One Walgreen and one manufacturer coupon can be used for the same item, unless either coupon prohibits such use.
- Walgreens Roto Ad Coupons, Instant Value Coupons (IVC), and a manufacturer's coupon can be used towards the purchase of any one item. "One coupon per purchase" means one coupon must be tendered for each PIECE sold.
What happens if the Manufacturer coupon's value is more than the retail value?
- Walgreens does not provide cash back if a coupon is presented for more than the purchase value of the item (e.g., the customer is using the coupon to purchase a clearance item)
- If the retail of the item is less than the face value of the coupon:
-the coupon value shall be the retail value if the state requires taxes to be paid on that item
-the coupon value shall be the retail value if the state does not require taxes to be paid on the item
Can a customer use a coupon after a sale has been made?
- All valid coupons must be presented to the cashier at the time of sale only!
If there is no quantity limit on a Walgreens coupon can a manager impose his/her own limit?
- Yes, managers have the right to limit the quantities of all advertised items.
Does Walgreens price match or accept coupons from other retailers?
- Walgreens does not price match with other retailers.
- Walgreens does not accept coupons from other retailers or coupons for products not carried in our stores.
- Walgreens does not accept expired coupons
A customer purchased an item using a manufacturer's coupon and wants to return it. At what price do we return the item?
- If an item purchased with a manufacturer's coupon is returned, the customer will get the retail price of the item. If the customer purchased an item with a Walgreens coupon, the customer receives the price paid.
Store are not required to keep Roto ad coupons. What about Instant Value Coupons?
- For IVCs, stores receive credit from the manufacturer ONLY if the coupon is scanned. Once an IVC has been scanned and the transaction is finished, you can discard the coupon.
That is all there is. Not very illuminating except for the part about the adjustment of coupon value.
A few more things to keep in mind. An FAQ page is usually provided as a supplement to some other information. Sadly, this is ALL we have. I did a significant amount of digging and I could find no other printed policies regarding coupons. So, just because this information exists does not mean it is readily available-- which explains why it is not always practiced. Finally, a Walgreens policy can be changed at store level in certain instances. The reason I bring this up is I had a case where someone, on a consistent basis, purchased several items with a coupon and returned them a short time later for full price. Now, technically that person gets the full value back, but it did not take long before I figured out what was happening. She eventually became unwelcome in any of our area stores. This does not really need to be said, but please use anything you learn in a legitimate, above-board manner. Thanks! Hope this helps.
-Mike
Official Walgreen's Coupon FAQ 
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