FAQ: Walgreens: FAQ and Policy

[queenofthehivemomof5]

Walgreens FAQ

Walgreens Coupon and Register Reward Policy

LINK to Walgreens Catalina / Register Rewards FAQ


FAQ: Walgreens Rewards test pilot FAQ

Q: How do I contact Walgreens corporate offices if I have questions or complaints?
A: For questions regarding stores or pharmacies, fill out their Customer Comment Form, or write or call them at:

Walgreen Company
Consumer Relations
200 Wilmot Road
Mail Stop #2273
Deerfield, IL 60015
1 (800) 289-2273

However, you will probably be more successful if you contact your District office. The number can be found in your local telephone directory, along with the list of local WAG stores in the white pages.
Corporate will refer all complaints to the Store Manager to handle. District will most likely address the issue or concern.


Q: Can I use a manufactures coupon with a Walgreens 7-day coupon
A: Yes, you can. If the manufactures coupon causes overage or even .01 more than the cost, you may have problems (the coupon will beep at the register). Walgreens does have the capability to override the cost of the item to make it match the coupon, though not all stores will do this. To avoid overage beeping, scan the manufactures coupon first, then the 7-day coupon.


Q: Does Walgreens charge you tax on the original price or after coupon price?
A: it depends on the state you are in and what type of coupon you are using. different states have different state sales tax rules. However, in most states, the sales tax is charged on manufacturer coupon amounts but NOT on store coupon amounts. The 7-day coupons in the Walgreen's weekly ad are store coupons and so the tax should come off of those amounts. However, the coupons in the EasySaver booklet are technically manufacturer coupons because the store does get reimbursed from the maufacturer and so those coupon amounts are taxed.

Q: What is a 7-day coupon?
A: These are Walgreens store coupons found in the weekly store sales flier. Give these to the cashier to scan to get the advertised sale price for that item.

Q: Can I use a manufactures coupon or a Walgreens coupon on clearance items?
A: Yes. You can use a manufactures coupon and/or a Walgreens coupon on clearance items. Once again overage may cause problems.

Q: Can I use 2 manufactures coupons when purchasing items that are on sale "Buy one get one free"?
A: This will vary depending on how the buy one get one free sale rings up and the store policy. If the store sale is a 7-day coupon, ring the manufactures coupon first, then the 7-day coupon. If the sale is a non-7 day coupon, chances are you won't be able to use two manufactures coupons, but again, this will vary.

Q: Can I use a 7 day coupon on "Buy one get one free" items?
A: Yes, the 7 day coupon should automatically deduct the dollar amount for each qualifying item scanned.

Q: My Walgreens won't do what this FAQ says! (i.e. adjust coupons down, let me use 1 Walgreens coupon and 1 manufacturer's coupon, tells me that one per purchase means one per transaction.) What can I do?
A: Fill out the customer complaint form and tell customer service what happened. Usually they respond within 48 hours . Keep a copy of any correspondence you receive from CS in your binder so if you run into a problem you can show it to the cashier. Also, contact your local District office.

Q: Can I use printables coupons at Walgreens?
A: Each store sets its own policy on the acceptance of printable coupons. It is best to check with the management of your particular store. They do have a link to internet printable coupons on their site Walgreens.com - Online pharmacy & drugstore, prescriptions, health information, photo center,Which can provide a good argument if your store does not accept printable coupons.

Q: I forgot to redeem my manufacture or 7-day coupon, what do I do?
A: Walgreens is pretty good about honoring them after the purchase has been made. Go back into the store and ask them. This may vary, as some stores will allow this and some won't.


Q: Can I use my RR or IVCs at other stores ?
A: Walgreen's RR's should only be used at Walgreen's, unless your store has a policy that allows them to be accepted as competitor coupons. If you have a store that allows the use of IVCs or RRs as competitor's coupons, please do not post about it in the WAG forum. Check the rules of posting in that particular store's forum to determine whether discussion is allowed there.

Q: Why can’t I find all these clearance items that everyone is talking about?
A: Not all stores carry the same merchandise. Some stores might have run out of stock by the time the item goes on clearance. Some stores decide to dispose of merchandise if its close to expiration. Clearance items can be found in the clearance section of the store (endcaps usually), where the item is regularly kept with a fluorescent orange shelf tag, and/or not marked at all. So keep your eyes peeled and if you are unsure if an item is clearance priced have a cashier check the price for you.

Q: Why doesn’t my Walgreens ever seem to have the sale items in stock?!
A: There can be many reasons for this to happen. The manager may not be adept at anticipating the demand for an item, the warehouse may not have the item, or their delivery date causes them to get some of the items during the sale and not before. You can talk to a member of management to find out what the possible cause is. If necessary, they have the ability to get the item in from other stores. It’s only good customer service to do so and you have the right to (politely) demand they do so.

Q: When does Walgreens restock their shelves ?
A: Every store has a different schedule. Please call your store for their schedule.

Q: Do Walgreens pharmacies accept competitor pharmacy coupons?
A: Most don’t at this time. Check with your store to be sure.

Q: What about rainchecks?
A: Walgreens rainchecks are good at all locations not just the store they are issued from. Unless your raincheck has an expiration date on it, they do not expire. Some stores do pose an expiration date on their rainchecks. Usually 30 days. If an item is out of stock they are required per most state laws to issue the customer a raincheck unless the sale ad has a disclaimer in it to the effect of something like "while in stock" or "while quantities last" etc. Register Reward amounts are not generally taken into account for Rainchecks, so unless the sale or promo is longer than a week, your best bet is to try another store.

Q: The 7 day coupon has a limit of (lets say) 4. Can I only purchase 4 items with the coupon? Will I need 2 coupons to purchase 8 items?
A: The limit on 7 day coupons can be enforced by your store, but they rarely do. If you purchase 8 items, the amount of the 7 day coupon will be taken off automatically for all 8 items you bought. You do not need multiple Walgreens coupons for multiple items. If there is a limit on the coupon and the store is out of stock and you wish to get a raincheck it is very likely that the limit on your raincheck will reflect the limit on the WAG coupon.

Q: What gift cards are sold at Walgreens?
A: You can purchase the following gift cards at Walgreens:
AMC
Applebee's
Bass Pro
Best Western
Blockbuster
Borders
Brinker Restaurants (Chili's, Corner Bakery, On The Border, Maggiano's, Macaroni Grill and Rockfish)
Build a Bear
Darden Restaurants (Red Lobster, Olive Garden, Smokey Bones and Bahama Breeze),
Finish Line
Foot Locker
Foot Locker
Great American Days (experience gifts)
Hollywood Video
iTunes
Landry's Restaurants
Pizza Hut
Olive Garden
Regis Salon
Shell
Spa Finder
Starbucks
Subway
Subway
TGI Fridays
Tower Records
Toys "R" Us
Virgin Digital Music
Prepaid phone cards
Walgreens
***Collecting your rebate gift cards and then redeeming for other store gift cards is a great way to fund your holiday gift giving needs.

Q: Can gift cards be paid for with "on your next order" register rewards/catalinas.
A: No Register Rewards now say excludes gift/phone/prepaid cards, and other items. Please check the exclusions for each RR for specific information.

Q: Do I need a store card at Walgreens?
A: No. There is no Walgreens store card at this time.

Q: Can one or more Walgreens gift card balance(s) be loaded to another Walgreens gift card?
A: Yes. If you have a new Walgreens gift card, you have to load multiples of $10. If you are loading a "rechargeable" card (these are tan in color and the ones mailed to you with rebate), you can load any amount.
Here is the sequence cashier should follow:
1. punch a key (I'm not sure which one!)
2. swipe card #1 to LOAD $ on (increase balance of card #1)
3. swipe card #2 to PAY $ (decrease balance of card #2)


Q: Does Walgreens do price adjustments? For example, I bought something at regular price last week and now it's on sale.
A: Check with your store to be sure. Most stores will adjust if purchase is within a short window of time. You will either need to (1) bring in receipt for refund of difference or (2) return item to get a refund and repurchase at the sale price.

Q: Does Walgreens accept another stores coupons?
A: Walgreens does not accept competitors coupons.

Q: Does Walgreens have a rebate program?
A: Not at this time. Their EasySaver Rebate Program has ended and has not been replaced at this time.

Q: What if the Register Reward is torn and won’t scan ?
A: they can enter the #s manually IF the #s part in small print are visible.

Q: How do I find the nearest Walgreens store location closest to me ?
A: go to Store Locator | Walgreens

Q: Does Walgreens give gift cards for new or transferred prescriptions?
A: Perhaps when a new store opens. Occasionally, a coupon will print at the register for a gift card with a transferred prescription.

Q: Does Walgreens price match
A: No, Walgreens does not price match

Q: How do I check my gift card balance ?
A: For balance inquiries, check your receipt receipt or call 1-877-248-5555.

Q: When do the online ad previews at walgreens.com go up? I thought the next week's ad went up on Thursday. Yes?
A: The ads get posted at different times, it depends on if someone gets a ad that they can post here for us

Q: Does Walgreens offer a military discount?
A: Ask your store. Some shopper report discount on certain day of the week for military members/families.

Q: Can I combine a manufactures Catalina/Register Reward and another manufactures coupon?
A: No, you can't combine these, you have to use one or the other. They are both manufactures coupons.

Q: I have been trying to get the current walgreens ad on line and I just keep getting next weeks ad.
A: Try closing the browser and going to Walgreens homepage and click on the weekly ad link.

Q: I got some $2/$10 coupons for a new Walgreens store. Does my total need to be $10 before (like CVS), or after coupons?
A: They compute the $2/$10 AFTER coupons. 7 day, Register Rewards and manufactures coupons must be given first then the x/xx coupon.

Q: We are getting a Walgreens in my town.. what do I need to know before I start shopping there?
A: Read these threads Walgreens: FAQ and Policy and Walgreens Catalina / Register Rewards FAQ


Q: Does Walgreens give overage ?
A: As always, this will vary with individual cashiers and store managers. Walgreen's policy is not to give overage. Make sure you have purchased enough items to cover any potential overage. If the overage results from a manufactures coupon and a 7 day coupon, then most times overage will be obtained if the manufactures coupon does not exceed the pre-7 day coupon price.

Q: If a 7-day coupon says 10/$1, do I have to buy 10 or can I only buy less than 10 and still have them ring up at .10 each?
A: 7 day coupon will reduce the item price accordingly, even if you buy only 1.


Q: What is a "reader board" special?
A: A reader board is the sign outside the stores that have the deals on them. Some stores have electronic signs, while others have the type where they have to go manually change them. Unadvertised specials are sometimes posted on the "reader board" and not in the ad.

Q: Can I pre-order a product at my store to be sure the product is in stock for a RR promo?
A: This varies from store to store. A few stores will allow it, but some stores will not. Speak with your store's manager to find out.

Q: I can't find the new special coupon booklets (IVCs) in my area. Can someone post a scan or the IVC codes on HCW?
A: No. We do not allow posting of IVC codes nor scanned images of the booklets, unless they are posted on WAG website or otherwise approved for posting by WAG Corporate.


"Coupon rules" 4/5/09

Coupon FAQ's (memo thanks to iheartwags)
Use the information below to ensure that your store is following the appropriate policy when accepting both Walgreens and manufacturer coupons.
Can a customer use both a Manufacturer's coupon and Walgreens
coupon for the same item in a purchase?
One Walgreen and one manufacturer coupon can be used for the same item, unless either
coupon prohibits such use.
Walgreens Roto Ad Coupons and a manufacturer's coupon can be used towards the purchase of
any one item. "One coupon per purchase" means one coupon must be tendered for each PIECE sold.

What happens if the Manufacturer coupon's value is more than the
retail value?






Walgreens does not provide cash back if a coupon is presented for more than the purchase value of the item (e.g., the customer is using the coupon to purchase a clearance item).

If the retail of the item is less than the face value of the coupon:

• the coupon value shall be the retail value if the state requires taxes to be paid on that item,
• the coupon value shall be the retail value plus taxes if the state does not require taxes to be paid on the item.

Can a customer use a coupon after a sale has been made?
All valid coupons must be presented to the cashier at the time of sale only!

If there is no quantity limit on a Walgreens coupon can a manager
impose his/her own limit?
Yes, managers have the right to limit the quantities of all advertised items.

Does Walgreens price match or accept coupons from other retailers?

Walgreens does not price match with other retailer.
Walgreens does not accept coupons from other retailers or coupons for products not carried in our stores.
Walgreens does not accept expired coupons, including Register Rewards.

[firefighterswife]

I wanted to post that I emailed Walgreens about using a 7 day coupon AND IVC AND manu. Here was their response:

March 21, 2007


Dear Ms. Xxx,

Thank you for taking your time to contact our Corporate Offices. We
appreciate hearing from our
customers and value all comments received.

To be more specific, you can use multiple coupons together as long as one
of the coupons does not state
“not valid with any other offer”.

Again, thank you for letting us know about your satisfaction. We truly
appreciate your thoughtfulness.

Sincerely,


April S.
Consumer Response Representative


Ref # 982864

[bonkers18]

Dear Mrs. xyz,

Thank you for taking your time to contact our Corporate Offices. We appreciate hearing from our customers and value all comments received.
We do not have a coupon policy. We use coupon guidelines and it is at the discretion of each store manager to set their store guidelines. Below is a copy of the coupon guidelines set forth by corporate.

Walgreen stores accept a variety of coupons everyday. The coupons generally fall into two categories...

Walgreen issued coupons and manufacturer issued coupons.

We will accept one Walgreen issued coupon and one manufacturer coupon for the same item, unless either coupon prohibits such use. You may use a “Walgreens” Roto Ad coupon and a manufacturer’s coupon, toward the purchase on any one item.

Walgreens does not provide cash back if a coupon is presented for more than the purchase value of the item. Coupons from other retailers or coupons for products not carried in our stores are not accepted. All valid coupons must be presented to the cashier at the time of sale.

When purchasing two of the same item with a Buy one get one free coupon offer can an additional manufacturers coupon or store coupon be used in combination on the purchase?
NO...... One item is being purchased and only one coupon can be used.

If a product is purchased for a price of .78 (cents), for example, and a coupon is given with face value of $1.00, how much is the proper coupon deduction? Product retail plus taxes, unless state requires consumer to pay taxes.

If a coupon states “good on any size of the product” but does not specifically exclude trial sizes of this product, can the coupon be used on the trial size of the product?
Yes, unless coupon is printed with the wording (excluding trial sizes).

Does the term, “one coupon per purchase”, mean per item or per visit to the store? Per item purchased.

May coupons be used toward the purchase of clearance items?
Yes, however Walgreens does not provide cash back if a coupon is presented for more than the purchase value of the item.

Must internet coupons be printed from the internet in color or is black and white acceptable? It does not matter how internet coupons are printed.

If I have three coupons and three items will all of the coupons double/triple and allow me to make like savings on like products?
We will accept one Walgreen issued coupon and one manufacture coupon for the same one item, unless either coupon prohibits such use.

Price Matching Policy? As a company we do not price match so the answer to all of the below questions
are NO........

Do you price match any ad from any store or just certain ones?
If only certain ones, what is the criteria?
Does the ad have to have a date on it?
Do you price match internet stores/ads? If so, what information must be
printed out? What do you say to
the cashier when you get to the register to actually do the price matching?
Can you use a coupon on an item that is price matched (e.g., food items)?
Are all store items including all food items, eligible for price matching?
Do you price match your own stores if one location is cheaper than another?

Accurate Price scan guarantee:
If an item scans at a price different from the advertised stated price, what is the customer entitled to, if anything?
Currently we do not have a price guarantee policy. (Buffalo)

Does a Manager have the right to limit the number of ad items I purchase even though there is no limit listed in the ad circular?
Yes, Managers have the right to limit quantities of all advertised items.

Can a store which does not sell an advertised item issue me a rain-check for that item?
Rain checks are not available from stores that do not carry the advertised item.
Do you except expired coupons?
No expired coupons
If I purchase an item with a coupon and I return the item, will I receive a refund for the coupon as well?
No, we cannot issue them the refund from the manufacture coupons.
Again, thank you for letting us know about your satisfaction.
We truly appreciate your thoughtfulness.
Sincerely,
Marci T.
Consumer Response Representative

[queenofthehivemomof5]

Walgreens is coining this phrase of "Register Reward" which really a Catalina.

There are basicaly 2 types of catalinas.

1. is a coupon for a certain product. These are just like any other manf coupon. Watch the wording on the ones at Walgreens because SOME are manuf. coupons and some have been store coupons. If the catalina is a store coupon...you can combine it with a manf coupon for more savings.

See Picture: This is a $2.00 off 1 Ensure


2. is a OYNO (on your next order) catalina, otherwise known at Walgreens as a "register reward". These are good on anything not prohibited by law (varies state to state but usually excluded, tobacco, alchohol, and stamps. Some states exclude dairy, and some of these register rewards exclude gift certificates)

See picture: This is a $6.00 OYNO (compliments of P&G but I do not have to buy P&G stuff to use it)

[Mikki 316]

Updated

[Mikki 316]

Updated: added- FAQ: Walgreens Rewards test pilot FAQ