Walgreen coupon policy in writing

[beli70]

I finally got a written coupon policy, didn't see posted so here it goes.

Ms. L,

I just wanted to apologize for any confusion that may have been caused by any of my employees. I tried calling you twice today and couldn't get through so i decided to email you instead. To answer your question though, YES you may use a manufacture coupon and a walgreen coupon in the same transaction. Our policy states the following:

Can a customer use both a Manufacturer's coupon and Walgreens coupon for the same item in a purchase?
One Walgreen and one manufacturer coupon can be used for the same item, unless either coupon prohibits such use.
Walgreens Roto Ad Coupons, Instant Value Coupons (IVC), and a manufacturer's coupon can be used towards the purchase of any one item. "One coupon per purchase" means one coupon must be tendered for each PIECE sold.
What happens if the Manufacturer coupon's value is more than the retail value?
Walgreens does not provide cash back if a coupon is presented for more than the purchase value of the item (e.g., the customer is using the coupon to purchase a clearance item).
If the retail of the item is less than the face value of the coupon:
the coupon value shall be the retail value if the state requires taxes to be paid on that item,
the coupon value shall be the retail value plus taxes if the state does not require taxes to be paid on the item.
Can a customer use a coupon after a sale has been made?
All valid coupons must be presented to the cashier at the time of sale only!
If there is no quantity limit on a Walgreens coupon can a manager impose his/her own limit?
Yes, managers have the right to limit the quantities of all advertised items.
Does Walgreens price match or accept coupons from other retailers?
Walgreens does not price match with other retailer.
Walgreens does not accept coupons from other retailers or coupons for products not carried in our stores.
Walgreens does not accept expired coupons.
A customer purchased an item using a manufacturer's coupon and wants to return it. At what price do we return the item?
If an item purchased with a manufacturer's coupon is returned, the customer will get the retail price of the item. If the customer purchased an item with a Walgreens coupon, the customer receives the price paid.
Example 1: If the retail price for an item is $1.49 and the manufacturers coupon was 25¢ off, the refund amount would be $1.49 plus tax.
Example 2: If the retail price for an item is $1.49 and the Walgreens coupon was 25¢ off, the refund amount would be $1.24 plus tax.
Stores are not required to keep Roto ad coupons. What about Instant Value Coupons?
For Instant Value Coupons, stores receive credit from the manufacturer ONLY if the coupon is scanned. Once an IVC coupon has been scanned and the transaction is finished, you can discard the coupon.
If you have any further questions or concerns please feel free to call me @ xxx-xxx-xxxx. We appreciate your business.

Sincerely,


Store Manager
Walgreens


I hope this helps all the ones who get knocked down from not being able to use two coupons on one item.

:dance3::dance3::dance3:

[Mikki 316]

Way to go, Beli! Keep a copy of that in your Q binder, just in case.

[heyitsjenny]

Wow! You had a nice customer service rep. That is a pretty nice and informative coupon policy letter.

[Nice1704]

That's a great store manager you have there! Many of the points of the coupon policy stated in the email are the exact same as what was read to me by my Wags district office rep/s (when I called at various times for various clarifications).......however, none of them has ever agreed to email/mail me the coupon policy in writing when I asked.......they always said they are not allowed to do that. :shrug7: You are really lucky...keep that letter in your binder always

On a side note, I wonder why they don't make copies of the policy and post it in the store for the employees and customers.......or, if that is not possible, at least make it mandatory for ALL employees to read and understand the policy (maybe make them take a test on it! )

[beli70]

Well this actually started about a month ago when I first was turned away from using two coupons on one item. So I wrote Wags and then I started calling their corp office only to be given to the district manager. This past Monday I called complaining about a cashier who decided that I couldn't purchase 5 Garnier products. As he rung me up he took one and scanned it then took the remaining and chunked it on in a basket behind him. So I called and was told that they would look into it and call me back well, I never did receive that call and I called again on Tuesday and again on Wednesday and again on Thursday. Well, I guess they got the picture that I wasn't going anywhere and one store manager finally tried calling me back and emailed me. Another store manager to the one that I had the complaint about finally called me back late yesterday and apologize to no end and also told me that the cashier who was rude to me, was let go of on Wednesday. Sad for him but he should treat people better. I have been told several times by Wag managers that they couldn't give out the coupon policy well this manager saw a reason to send it or risk losing a customer. He made a good decision in my opinion.

[cline19d2]

:hectic1: what about ip's? maybe you could email back and ask about them.:shrug7: sometimes my store takes them and sometimes they don't.

[aspen'smom]

What about using a manufacturer Q and an IVC on the same item?

[Nice1704]

What about using a manufacturer Q and an IVC on the same item?

From the email in the OP's first post in this thread:

"Walgreens Roto Ad Coupons, Instant Value Coupons (IVC), and a manufacturer's coupon can be used towards the purchase of any one item."

[cookin4less]

I emailed corporate about getting a copy of their coupon policy and received a nice little email stating that they don't have a written coupon policy and for me to let them know what I had concerns or questions about and they would address those issues for me. How can you run a nationwide business with all those stores and employees and not have a written coupon policy to inform your employees how you do business?...hmmmm...So, they will be getting a nice little email back from me with all of the specific coupon questions detailed out in it. Guess then I will have a written coupon policy from corporate, if they answer them all. LOL

[clippyclippy]

.So, they will be getting a nice little email back from me with all of the specific coupon questions detailed out in it.

Save yourself some time and copy/paste questions from the OP....I would hate to spend time writing that all out myself!