Have a Walgreens Question? Ask it here

[caitlyn12284]

Originally Posted by irishlass The Robitussin RR was cancelled. Stores got a notice to pull the RR tags. Obviously some stores didn't pull them. I would take the item back and get a refund

I purchase the Robitussin recently as well and my store had not taken down the RR sign. I told the manager and he just gave me store credit for the $2.49. Didn't seem like he knew it had been cancelled. Neither did I...:shrug7:

[kipfer76]

I have a question/scenario I'd really like others' thoughts on: I bought a Bayer Breeze @ Walgreens yesterday and used the coupon from 10/25 RP (I think) and got it free. A $5 register reward printed out, as I had expected, but the cashier (a manager in fact) told me I couldn't get one because I had gotten the item for free. I KNOW this is absolutely incorrect or the darn thing wouldn't have printed! Should I call catalina marketing? I mean, this guy threw away MY coupon! Thanks. -Kory

[irishlass]

Originally Posted by kipfer76 I have a question/scenario I'd really like others' thoughts on: I bought a Bayer Breeze @ Walgreens yesterday and used the coupon from 10/25 RP (I think) and got it free. A $5 register reward printed out, as I had expected, but the cashier (a manager in fact) told me I couldn't get one because I had gotten the item for free. I KNOW this is absolutely incorrect or the darn thing wouldn't have printed! Should I call catalina marketing? I mean, this guy threw away MY coupon! Thanks. -Kory

Catalina can't do anything for ya on this. They can/will verify the coupon printed.
I would call the store manager.......if you are not satisfied with the store manager, ask them for the district managers name and number and call them

[qruisin]

Originally Posted by kipfer76 I have a question/scenario I'd really like others' thoughts on: I bought a Bayer Breeze @ Walgreens yesterday and used the coupon from 10/25 RP (I think) and got it free. A $5 register reward printed out, as I had expected, but the cashier (a manager in fact) told me I couldn't get one because I had gotten the item for free. I KNOW this is absolutely incorrect or the darn thing wouldn't have printed! Should I call catalina marketing? I mean, this guy threw away MY coupon! Thanks. -Kory

Catalina won't be able to help because the RR printed. I would have spoken to the manager on the spot. I think you should go talk to the manager now, and if you don't get satisfaction there, you should contact Walgreen's corporate.

[qruisin]

Originally Posted by irishlass Catalina can't do anything for ya on this. They can/will verify the coupon printed. I would call the store manager.......if you are not satisfied with the store manager, ask them for the district managers name and number and call them

Looks like we posted similar comments at the same time!! Ha ha!

[lorindaleigh]

How much does Walgreens policy vary from store to store?

Hubby & I went into Walgreens and grabbed the last two contour meters off the shelf (our only 2 for the week). We walked up to checkout with some other items. The cashier threw a fit! She said it says only 1 per person. We hadn't even put our items on the counter yet. I said we are each getting one. She said you can ONLY (she empashied it just like that) get ONE. I said right, he's getting one and I'm getting one. She said well that's two. I said we are each unique people, we are not one person. It says one per person not one per couple. She refused, and called over the manager. He even argued with us! Finally he said "just give it to them so that they leave." WTF? So we each did our 1 transaction and then I had a 3rd transaction that was just kotex and chocolate frosting (yea its that time LOL), then she said that yuo can not use RR the same day you get them!!! I know thats not true I have done it at that store before. So can they make up new rules as they go along and do all stores give customers such hard times? This store is usually good about limits. A few weeks ago when Froot loops was $1.75 a box they let me get 15 of them in one transaction! I just grabbed 4 but he saw my other coupons and told me to go ahead and grab more if I wanted. It was a different cashier and manager on that day though.

[CountryMom]

OK. Here is a new one for me. Have you all heard anything about this?

A cashier said the manager showed her a letter from corporate that said SOON a customer will ONLY be allowed to use a RR on an item that costs at least the amount of the RR. Example: An $8 RR could only be used if one of the items you are buying costs at least $8.00. I asked her if she saw this letter and she said yes and it would soon be implimented. (I did not believe her) But I kind of know her, so why would she make it up??? Anyone heard anything about this?

[irishlass]

Originally Posted by CountryMom OK. Here is a new one for me. Have you all heard anything about this? A cashier said the manager showed her a letter from corporate that said SOON a customer will ONLY be allowed to use a RR on an item that costs at least the amount of the RR. Example: An $8 RR could only be used if one of the items you are buying costs at least $8.00. I asked her if she saw this letter and she said yes and it would soon be implimented. (I did not believe her) But I kind of know her, so why would she make it up??? Anyone heard anything about this?

Didn't see the letter in my store.....I don't believe it

[lukeysmom04]

How does a return work when you want to return 1 of an item that you got for B1G1 50% off? I was nervous about not having a high enough total to use my $5/$25 last week and got some makeup that now I do not want b/c my total was way too high. I was thinking the retun would be easier if I just returned 1 b/c then it wouldn't take me below the $25 I needed for the Q. Make sense?

[nam1958]

Originally Posted by qruisin Catalina won't be able to help because the RR printed. I would have spoken to the manager on the spot. I think you should go talk to the manager now, and if you don't get satisfaction there, you should contact Walgreen's corporate.

I had the same type of trouble at a local walgreens, I called Walgreens corporate, a day later the store mgr called and assured me that it would not happen again. A coupole of days later I received a RR from Catalina for my trouble. The word I got from Corporate was that if the RR prints it is yours no matterr what the clerck or the manager thinks. The registers are much smarter than the store associates.