Tips: Have a Walgreens RR/Catalina Coupon Question? Ask it Here

[dbf]

i hope someone can point me in the right direction. I am very confused about Register Rewards and how coupons effect them. Last week, I purchased 4 boxes of Clariol Hair Color @5.99 each, TOTAL $23.96. The sale stated that if you purchased $20 of Clariol, you get back $5.00 in RR. I had two coupons for $5.00/ea and a RR (from a different campaign) for $2.00. I purchased other stuff subtotaling $31.60 before tax. No RR. The manager told me that since I had coupons and a RR I could not get the RR. Is this the policy or should I call customer service(?).
Thank you for your help.

[Mikki 316]

Originally Posted by dbf i hope someone can point me in the right direction. I am very confused about Register Rewards and how coupons effect them. Last week, I purchased 4 boxes of Clariol Hair Color @5.99 each, TOTAL $23.96. The sale stated that if you purchased $20 of Clariol, you get back $5.00 in RR. I had two coupons for $5.00/ea and a RR (from a different campaign) for $2.00. I purchased other stuff subtotaling $31.60 before tax. No RR. The manager told me that since I had coupons and a RR I could not get the RR. Is this the policy or should I call customer service(?). Thank you for your help.

Call Catalina at the phone number in my siggy line. Coupons shouldn't have made a difference, as long as you had $20 before tax/coupons. Have your receipt handy, they'll need info from it. If the products you purchased are included and entered into the system (UPC #s), then you should get your RR. There could have been a problem with the catalina machine or the UPC for the products you purchased aren't programmed to be included in the promotion.

[cjpsmom]

Is the RR for Gillette good on the next "purchase" or is it for a specific product?

[wooliswonderful]

Do any Walgreens honor recently expired Register Rewards? I checked with mine and was told no but I'm wondering if some might.
TIA

[Mikki 316]

Originally Posted by wooliswonderful Do any Walgreens honor recently expired Register Rewards? I checked with mine and was told no but I'm wondering if some might. TIA

It is WAG policy not to accept expired coupons of any kind, which includes Register Rewards.

[Mikki 316]

Originally Posted by cjpsmom Is the RR for Gillette good on the next "purchase" or is it for a specific product?

On your next order.

[crownline266]

Has anyone contacted catalina Marketing via email and had success? And how fast do they respond?

[Mikki 316]

Originally Posted by crownline266 Has anyone contacted catalina Marketing via email and had success? And how fast do they respond?

I contacted the via e-mail about a year ago and got it worked out quickly. But, now it seems to be faster to call them, and it takes 6-8 weeks to get the RR in the mail. As long as I get it in the mail, eventually, it's better than nothing. :shrug7: If you don't have the time to wait on the phone, go ahead and e-mail.

[crownline266]

Originally Posted by Mikki 316 I contacted the via e-mail about a year ago and got it worked out quickly. But, now it seems to be faster to call them, and it takes 6-8 weeks to get the RR in the mail. As long as I get it in the mail, eventually, it's better than nothing. :shrug7: If you don't have the time to wait on the phone, go ahead and e-mail.

Thanks! I just didn't know what to expect. The form to fill out seems very generic, so I wasn't sure if that's the right place to do that or not. I sent it, so if I don't hear anything in a few days, I'll just have to call I guess. Thanks again!!! Off to rep you!

[crownline266]

Just wanted to share my experience. After I emailed them, they said to call:

Hello,
Please contact the Help Desk at 888-826-8766 During regular business hours, and Please have your receipt ready.
Thank you.

CST NCSC

I think I'll probably just return and rebuy the products. I hate waiting for things to show up in the mail.