Coupon Issues

marvholly · 06-29-2008, 05:10:13 PM

I have HAD IT with all the coupon issues we are having at all stores. It does not seem to matter if q’s are from inserts or IP’s. It seems like every DM, Store mgr, AM, shift supervisor, cashier and/or Corp service rep gets to make up/interpret the “rules” anyway they wish.

IT IS TIME TO TAKE ACTION!!!!!

The next time ANY q is refused DO NOT BUY THE ITEM. Take down names & store #/location. Go on line and file a complaint with the mfg (holding corp) and tell they EXACTLY why you DID NOT buy their product.

When MAJOR companies like Unilever (skippy, ragu, lipton….), P & G, SC Johnson, Kimberly Clark (kleenex, huggies…..), Con Agra (chef boyardee, rosarita, healthy choice, wesson ….), General Mills, Post………start getting BUNCHS of complaints from ALL over the country you can well bet that they will be on the problem w/ store corp marketing like white on rice AND get it resolved most probably in the consumer’s favor. They sponsor the q’s and pay for the usage. They WANT to see their products sold/gain market share.

You will get an auto canned email response acknowledging receipt of your complaint. You SHOULD get a specific response in 1-3 business days. If the specific response is “less than to point” write back and tell them outright you really expected more for your time/trouble. I have gotten some really GREAT high value q’s my snail mail with minor time expended.

derketchup · 06-29-2008, 05:11:14 PM

I also think that following through with corporate will help. They may change their minds about managers being able to change coupon rules willy-nilly if they are inundated with emails...

merryathome · 06-30-2008, 06:22:44 PM

I just called corporate today about the pretend definition of "one per purchase." They are having the district manager follow-up with me to get it resolved. I agree that it is really annoying.

TerryTerrific · 06-30-2008, 07:45:54 PM

Okay, here is the drill ...

A retail has the right to accept or not accept a coupon.

A customer has the right to shop somewhere else.

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I have contacted a manufacturer (ACT II) about how a local retailer (Discount Drug Mart) was misinterpreting (in their favor) a manufacturer's cents off coupon.

I was told by ACT II that their hands are tied, that they cannot force a retailer to accept a coupon.

That the retailer has the right to interpret the coupon as they please.

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And so it goes.

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Terence in Brook Park, oHIo

marvholly · 07-01-2008, 11:05:34 AM

I have NEVER gotten that type of response from a mfg. I nearly always get something: ie a snail mail BIG q (generally FREE) on any of that mfg products.

marvholly · 07-02-2008, 11:11:26 AM

Terry:
The retailer "may" have that right. However,
1. The mfg is NOT going to be a happy camper if his promo FAILS. The store/store corp marketing dept is far LESS likely to be offered such deals if they cannot manage to actually do them & get a BUNCH of complaints from ALL over the country.
2. I have multiple CVS/WAG/Target/Walmart stores on my normal travel routes. Every cashier, shift/front end supervisor, AM, & store manager seem to make up "rules" out of their butts and they change from shift to shift in the SAME store!!!

It DOES pay to file complaints with stores and/or manufacturers corporations when RR/ECB deals are NOT honored because the store is out of stock and REFUSES to give a raincheck INCLUDING the RR/ECB. Several weeks ago both WAG & CVS had an Oral B promotion that gave free product after the RR/ECB. CVS wrote a raincheck. Several WAG stores REFUSED!!!

DID: filed complaint w/ Oral B & WAG corp on line
Got: Oral B FREE PLUS a $10 WAG GC
Futures: store manager wants to be notified of ANY issues with stocking, rainchecks, “inhospitable” staff. I now have his email addy and this is my closest, most convenient (though smallest) WAG.

In the same vein, we MUST also pay compliments when due as I did today over an error on my part in paying a credit card bill. The CSR was great, took care of the issue and dropped all additional charges.

cheesecake · 07-02-2008, 04:33:09 PM

I've had it with cashiers and managers not knowing their own store policy! I was in Walgreens for 3 hours (yes, 3 hours!) Friday. First, the register in cosmetics stopped working during my checkout. No one in the store could get it to work. Manager comes over and I overhear something about all the coupons being used. Then, I take all my order to the front register. Another problem with a coupon. Then, manager takes the cashier off my order, cancels it, and proceeds to do it himself. I have a Wagreens ESC and a manufacturer coupon and he tells me I can't use both of them. I tell him that according to corp., I can. He says he will try it. Every item he rings up, he asked if there was a coupon and immediately rang the coupon. I was so exhausted when I left, I decided that trip was not worth the savings.