Have a Walgreens RR/Catalina Coupon Question? Ask it Here

[coupondink]

Originally Posted by johnfdeluca The answers to your questions are covered in the FAQs 1. From WAGs FAQ: What happens if the Manufacturer coupon's value is more than the retail value? Walgreens does not provide cash back if a coupon is presented for more than the purchase value of the item (e.g., the customer is using the coupon to purchase a clearance item). If the retail of the item is less than the face value of the coupon: • the coupon value shall be the retail value if the state requires taxes to be paid on that item, • the coupon value shall be the retail value plus taxes if the state does not require taxes to be paid on the item.

Hmm. Interesting. I am not sure the FAQs are correct though! I called corporate and the customer service rep there told me Walgreens will not accept a $1 coupon for a .99 item. He said it was "coupon fraud" because they would receive $1 from the manufacturer. I told him every other store near me will manually put the coupon in for .99. He said that they will not do that. I wrote a letter to corporate. I got a call from the store manager instead of a corporate response and she said the same thing. I spent a half hour on the phone with her trying to explain how they are losing customers and sales over one penny. They will be reimbursed by the manu! Why refuse to move product off their shelves because of a one penny difference when there are things they can do to get around that (adjust the price of the item up one penny, manually adjust the coupon down a penny). She refused to budge.
But yet you are stating in the FAQs that corporate policy is to accept the coupon. Is this a known updated fact? Their policy USED to be to accept the coupons. I know because I have a lettter from corporate from 3 years ago stating just that. I was told that policy is old. Maybe time to update the facts?? Or maybe a mod can write to corporate, on behalf of hcw.com, and get the definitive version? Or it that not under the radar? This issue comes up all the time and has a big impact of all of us because all of their items are .99 or 1.99, and all the coupons are not. especially with RRs!!! For example, I have a boatload of $1 Halls RRs and a store full of .99 items. How frustrating!

I have a feeling I am being informed by WAG employees who just don't know.

I really want to get to the bottom of this.

[aquene27]

Can RRs be used for cigarettes or prescriptions from the pharmacy?

[asierra]

need list from november catalina walgreens coupon

[amy99s]

What went wrong???

I did the Almay true blend deal... got the foundation and the eye shadow... came to $9.99 used a small filler and paid with a $10 unilever RR and nothing printed for the Almay deal.

Is almay by Unilever or did something else go wrong???

[lovethisgame]

The last time I spoke with customer relations, about a month ago, I was told that many times the supervisors or am's may not have all the program info and suggested to just deal directly with the Store Manager, which I will be doing tomorrow (Monday). Only having done this a few months, I'd like a verification on some information before talking with him, please.

Tonight, my $5 Almay mascara RR printed but the $10 foundation RR did not. Other items included 3 Lubriderm with $8 RR and the Robitussin with no RR, 2 papers and ice cream. The only coupon I used was the $5 off $25. When questioned, the AM didn't know about it being a month long promotion. In fact, the only way he knew about it at all was because it was printing last week for the sale. Anyway, he said the sale was over, there was no mention in the ad, he had no signs for it, and had no explanation why the mascara would print, so he couldn't do anything.

1) The foundation was on "clearance" for $3.49, (no indication of that except on the register) so of course i'm thinking SCORE! It was the same one I had just bought the day before and also earlier this morning at another location. It is my understanding from a number of online resources that even a "clearance" price on the right item shouldn't affect the RR. Is that correct?

2) When asked how I know what the promotions are without an ad and why I think it's a current promotion with no in-store sign, how do I answer? Yes, I know it's promoted on a number of similar sites, but I don't think they would consider that an official channel worthy of note. Go figure. Where do the lists come from, is it something anyone can access? Are there differences between regions?

3) Any other issues I should bring up?

Any help would be appreciated.

[$dontleaveme]

Originally Posted by aquene27 Can RRs be used for cigarettes or prescriptions from the pharmacy?

mine say: excludes prescriptions and items prohibited by law. also excludes tobacco, alcoholic beverages, sales tax, lottery tickets, money orders/transfers, transportation passes, postage stamps, dairy, prescription savaings club membership, health care services and gift/phone/prepeaid cards.