Vons FAQ and Coupon Policy

[mtgwright]

I was at Von's Redlands last night. I bought some Pork country style ribs and 4 99cent colgate and wanted to use 4 75 on one colgate. I was told that they only allow two like coupons so I asked her to take off the other two colgate.

Is this really their policy? If it is, then no more vons for me.

Should I contact corporate? TIA

[ocean_brez]

Originally Posted by mtgwright I was at Von's Redlands last night. I bought some Pork country style ribs and 4 99cent colgate and wanted to use 4 75 on one colgate. I was told that they only allow two like coupons so I asked her to take off the other two colgate. Is this really their policy? If it is, then no more vons for me. Should I contact corporate? TIA

Each store seems to be making up its own rules regarding how many "like" coupons that it will take. What is supposedly consistent so far is that only one like coupon will double. I'm not sure if corporate will give you the answers you are looking for but you will never know for sure unless you call them.

[ecks]

Originally Posted by mtgwright I was at Von's Redlands last night. I bought some Pork country style ribs and 4 99cent colgate and wanted to use 4 75 on one colgate. I was told that they only allow two like coupons so I asked her to take off the other two colgate. Is this really their policy? If it is, then no more vons for me. Should I contact corporate? TIA

It was for a little while (only a few months) last year. When they took away $1 doubles they removed that wording at the checkout stands and now it says something about 'reserving the right to limit.'

You should ask the cashier where it says this and he/she will see it has changed; as I have run into a few cashiers who were unaware of the change. I ordered 40 of a product last week and had no problems using 40 coupons.

[ballhog34]

Originally Posted by DeborahG This is interesting. Even though one of their rules is: "Only the 1st like coupon will be doubled," my Vons doubles multiples for me. In other words, if I buy two products and hand over two identical coupons, they double both of them. I've never tried it with more than two, though.

I had two double for me also! I only did it once...but I'm not complaining!!!

[valis5]

I went to Vons tonight and was told in a very rude manner by my cashier that they only take 2 like coupons, per person, per week, and that it changed a month ago. Cashier then tried to tell me that this wording is in the AD, in the fine print. Funny thing though, I just read the "fine print" on my old AD's and on my new AD that came in today's mail, and nowhere in the fine print does it say that you can only use 2 like coupons. I will definately be contacting CS (they were already closed when I left), and will be very interesting to hear what they say.... It's starting to sound like Vons doesn't want their customers to save ANY money. Well...there are lots of other places that welcome coupons, I guess I'll have to start going elsewhere.

[grandmajoanne]

Originally Posted by valis5 I went to Vons tonight and was told in a very rude manner by my cashier that they only take 2 like coupons, per person, per week, and that it changed a month ago. Cashier then tried to tell me that this wording is in the AD, in the fine print. Funny thing though, I just read the "fine print" on my old AD's and on my new AD that came in today's mail, and nowhere in the fine print does it say that you can only use 2 like coupons. I will definately be contacting CS (they were already closed when I left), and will be very interesting to hear what they say.... It's starting to sound like Vons doesn't want their customers to save ANY money. Well...there are lots of other places that welcome coupons, I guess I'll have to start going elsewhere.

I went to the Vons tustin ave Orange! becasue i was in that area.

Went to DO the mix match deals,use my catalina from albie to pay..
the cashier told me they dont take other store coupons? I TLD THEM
it mfc, not expired,
it has a contract on it.
other vons take them ?
Call your mgr !laura Smith, came no.no.no we never hve since i been with comapny 15 yrs.why do the OTHER Vons take them
so i call from my cell to my store !tlk to one of the suprv,"she SAID we do !
maybe iT just some Vons.LAURA WAS VERY RUDE NO.!!!I GAVE HER MY
SPILL NOT STEPPING UP TO THE COMPETITION,WIN/WIN,NOT MEETING THE NDS OF THE CUSTOMER ! NOT WILLING TO CK & GET BACK,

MONDAY MORNING I CALLED AND TLK TO THE MAIN OFC. SARA,ASK FOR REGIONAL MRG,SARA TOOK THE INFORMATION FROM ME AND WOULD GET
BACK TO ME ..//TLD HER I CALLED 4, VONS STORES IN MY AREA!EVERYONE WAS ON THE SAME PAGE EXCEPT (LAURA STORE!

SARA ,CALL ME BACK TUES,LOOK UP THE INFOR IN THE TRAINING MANUAL //VONS DOES TAKE OTHER CATALINA MANUFACTURER/COMPETITOR STORE COUPONS,SHE NTFY LAURA,ALSO
WOULD SENT ON E-MAIL TO EVERYONE..

AND TLD ME IF I HAD AN MORE PROBLEMS TO CALL HER.


MY DAY AT VONS NOT WARM FEELING

JOANNE
O/C
SOMETIMES WE ND TO TAKE staND!! HELP R SELF AND OTHERS!

[vcasares]

This is an email I just received from corporate, FYI:

Dear Ms. _______:

Thank you for your reply regarding the coupon policy, the answers are as follows:

1.) This policy applies to all Vons stores nationwide.

2.) Use of manufacturers' coupons are limited to TWO (2) coupons on the same TWO (2) ITEMS PER ORDER, PER HOUSEHOLD, PER WEEK including BOGO (Buy one get one) offers and limited to retail sales only.

3.) The value of the coupon is set by the manufacturer and usually does not exceed 50% of the value. Due to this we do not accept coupons that allow you to get the item for free, unless it is a BOGO coupon.

4.) It is up to the managers discretion to accept coupons and in certain store the policy may be stricter due to continued coupon abuse by "select groups".

5.) Double Coupons is a promotion that is available for a limited time. This promotion is for manufacturer coupons only. The double discount does not apply to Vons/Pavilions store coupons or any other in-store coupons. Limit of 1 double manufacturer coupon discount per like item.

Coupons that exceed the value of the items can only be doubled up to the actual retail value of that item. Except as advertised, coupons that require the purchase of multiple items are excluded. Customers will get double the value of the manufacturer coupon UP TO $1.00. For example, if the coupon is for $.70 it will only be doubled to $1.00



If you would like to discuss this further, please reply to this email or call our toll free number at 1-877-723-3929. One of our associates will be happy to assist you.

We appreciate your business and look forward to seeing you soon. Thank you for shopping at Vons.


Sincerely,

Joshua Omundson
Customer Service Center