Years ago I worked at a famous hotel chain's 800 number reservation center.
If a customer asked for the "rack rate", then I could go directly to the cheapest rate for the location/date/room they were seeking. Otherwise I was required to start at the top rate and could only go down to the lower rates (several tiers) if they said something as vague as "anything cheaper?".
Don't know if it still works that way or not...........it was back in the 90's![]()


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