TOYS R US ~ Frequently Asked Questions

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1.800.869.7787
Available 24/7
Updated 05/26/11

Birthday Club
Geoffrey's Birthday Club ~ Join FREE HERE or visit the official Birthday Club website HERE.


Benefits Include:

• Each year of membership, you will receive a Party Planner with useful tips and a special offer.
• Each year, until your child turns 10, Geoffrey will send a special birthday greeting card and gift. Use must sign up 6 to 8 weeks in advance of your child's birthday for the card and gift to be received timely.
• In-Store Celebration that includes a crown, balloon and an in-store announcement.
• If you choose, club members can receive a phone call from Geoffrey on their special day. Se sure to indicate on the enrollment form the best time of day for the call.

Buy Online, Pick Up in Store
Fast, Easy & No Shipping Charges! Available at all Toys R Us locations. Certain exclusions apply. Click HERE for FULL details and a list of FAQs.

Contact
Click HERE to contact them using their online form.

Coupon Policy
No policy is available online. A call to customer service revealed that stores "go by the wording of the coupon." It a coupon states "cannot be combined with other offers," no other coupon will be applied. If the coupon has no such wording, another coupon can be applied to the purchase of that item.

eMail Savings
Sign up for Toys R Us "eMail Savings" and receive updates on sales, promotions, new products and more!

Click HERE to sign up online.

Facebook
Click HERE to jump to TRU's Facebook page and "Like" them for previews, deals, sweepstakes and more!

Facebook Places
Check in at the store to get special deals from Toys R Us. Click HERE to learn more about Facebook Places.

Foursquare
Check in at the store to get special deals from Toys R Us. Click HERE to learn more about Foursquare or HERE to join now.

Mobile Apps
Click HERE for more information and to download Apps for iPad and iPhone, Download the Toy Story 3 Memory Game for iPhone or iTouch and sign up for cell phone alerts.

Price Matching
Official Word is NO, Toys R Us DOES NOT price match.

Recalls
For a listing of current recalls, click HERE.

Returns
Does Tommy hate the game he got from Aunt Alice? Click HERE to learn all the facts about Toys R Us's Return Policy.

Rewards R Us Savings Program
Rewards "R" Us is a program designed to reward customers for the purchases they make at Toys "R" Us and Babies "R" Us. Once enrolled, members become eligible for a variety of both one-time and ongoing benefits as well as short-term promotions.

Click HERE for current promotions available under this program and to sign up FREE.

RSS Feeds ~ Be the first to know!
Click HERE to sign up to receive Top Seller Alerts and/or What's New! Alerts with Toys R Us's RSS feeds.

Shipping
Shipping is FREE on toysrus.com orders of $100 or more. Just select "Standard Shipping" during checkout. Exlcudes video games consoles/handhelds, software, accessories and Buyer Protection Plans.

Store Locator
Click HERE to locate a store near you, view maps to help you get there, browse online circulars, get your store's address, telephone number and hours, etc.

Weekly Ad
Click HERE and enter your zip code to browse your current local weekly ad.

Wish List ~ The Ultimate Toy Registry
Click HERE to create a Wish List, Update a Wish List you have already created or find the Wish List of a friend or relative.

Got a question not answered here?
Post it to the forum to get answers from other members who shop Toy R Us.