OUTDATED INFO/BAD LINKS ~ Tru/Bru Faq

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TRU/BRU
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Birthday Club

BABIES "R" US MULTIPLE BIRTH DISCOUNT

THE TOYS"R"US RETURN POLICY

THE BABIES"R"US RETURN POLICY

FOR INTERNET PURCHASES

"R" US RAIN CHECK POLICY

"R" US GIFT CARD POLICY

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Contact information

Need immediate assistance? You can reach us by using the form below or by calling Guest Relations toll-free at 1-800-869-7787.

If you have questions about orders placed with Toysrus.com/Babiesrus.com online store, please visit the Toysrus.com Help Desk.

If you have questions about orders placed before July 1st, 2006 within the Toysrus.com/Amazon.com toy store, please call 800-201-7575 or visit the Amazon.com Help Page.

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Birthday Club

Sign up here:

Question:
How long does it take my for child's membership to become effective after I enroll them?
Answer:
We must receive your completed registration at least 8 weeks before your child's birthday in order for them to receive their birthday card this year. For example, if we receive your completed registration request on July 15, 2004 and your child's birthday is August 15, they will not receive a birthday card from Geoffrey until their birthday in 2005.

Question:
How old does my child have to be in order to qualify for Geoffrey's Birthday Club.
Answer:
Geoffrey's Birthday Club is for children ages 2 – 10.

Question:
I live outside of the United States, can I sign my child up for the Birthday Club.
Answer:
No. Only US residents can register for Geoffrey's Birthday Club.

Question:
Can I complete registration forms for kids other than my own.
Answer:
No. We need consent from the child's parent or legal guardian in order to complete any registration.

Question:
Can my child(ren) just complete and submit their own registration form?
Answer:
No. You must be 18 years old or older and the parent or legal guardian of the child being registered in order to complete and submit a registration form.

Question:
Do I have to sign my child up every year to get their card?
Answer:
No. Once registered, your child will receive their card from Geoffrey every year, up through their 10th birthday.

Question:
Our family is moving. What do we need to do to change our mailing address information for Geoffrey's Birthday Club?
Answer:
You can change your address information by calling us at 1-800-TOYSRUS (869-7787).

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BABIES "R" US MULTIPLE BIRTH DISCOUNT

Does Babies "R" Us offer a multiple birth discount? We are pleased to inform you of our multiple birth discount. Babies "R" Us defines a multiple birth as parents with two or more babies the same age. We offer our customers 10% off two or more of the same items purchased in the same order (e.g. two cribs, two bedding sets, two strollers, etc.). The discount can not be combined with any other offers, including sale priced items, and applies to the following categories only: furniture, bedding sets and baby gear, including car seats, strollers, travel yards, highchairs, swings, gates, exersaucers/walkers and backpack/carriers. Double strollers and matching infant car seats are also eligible for the multiple birth discount. This offer is not available on any special purchase items. Corporate sales do not qualify for the multiple birth discount.

For additional information, please contact your nearest Babies "R" Us store.

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THE TOYS"R"US RETURN POLICY

For purchases made in any Toys"R"Us store in the U.S.:

We will gladly accept returns within 90 days of the purchase date on most items sold at any Toys"R"Us store in the United States and Puerto Rico, with the exception of video games/accessories/systems, computer software, VHS, DVD, music electronics, radio control cars, trading cards, collectibles and consumer electronics. See below when accompanied by a receipt.

To make the process easier and faster, please follow these easy steps:

1. Bring your dated purchase receipt. Receipts will help us process your return quickly and fairly. For your convenience, we also offer gift receipts for any item purchased, at any time. We will not accept returns or exchanges without an original receipt.

2. Please keep all packaging and accessories. To help us quickly process your return, please bring all original packaging, accessories and instruction manuals back to the store, along with the product you are returning. We will check the contents of all returned packages to ensure that you receive the correct item in exchange for the product you wish to return.

3. Please return items within the appropriate time period. For most products sold at Toys"R"Us stores, we will be happy to exchange items within 90 days of the purchase date or offer you a refund based on your method of payment when accompanied by a dated receipt.

We will accept returns within 45 days of the purchase date on the following products: video games/accessories/systems, computer software, VHS, DVD, music electronics, radio control items, trading cards, collectibles and consumer electronics.

Return Guidelines for Video Games/Accessories/Systems/Computer Software/VHS/DVD/Music Electronics/Radio Control Items/Trading Cards/Collectibles/Consumer Electronics
We will accept returns within 45 days of the purchase date on the following products: video games/accessories/systems, computer software, VHS, DVD, music electronics, radio control items, trading cards, collectibles and consumer electronics. The original dated receipt is required for a refund or exchange, and the item must be returned in its unopened and factory sealed package. If the item has been opened, it can only be exchanged for an identical item when accompanied by a dated receipt. Refunds and exchanges will not be given without a dated receipt.

If you have further questions about our return policy, please speak to a member of the management team in our stores or call 1-800-869-7787. We will be happy to assist you.

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THE BABIES"R"US RETURN POLICY

For purchases made in any Babies"R"Us store in the U.S.:

Babies"R"Us has a friendly and convenient refund policy that makes exchanging gifts easy for customers. If for any reason the item is returned within 90 days of the date of purchase (45 days for VHS/DVD returns) along with the receipt, we will gladly help a customer choose an alternative item or refund their money. If you return merchandise without a receipt, Babies"R"Us will give you store credit for the lowest sales price within the last 30 days.

FOR RETURNS WITH A RECEIPT:
To make the process easier and faster, please follow these easy steps:

1. Bring your dated purchase receipt. Receipts will help us process your return quickly and fairly. For your convenience, we also offer gift receipts for any item purchased, at any time.

2. Please keep all packaging and accessories. To help us quickly process your return, please bring all original packaging, accessories and instruction manuals back to the store, along with the product you are returning. We will check the contents of all returned packages to ensure that you receive the correct item in exchange for the product you wish to return.

3. Please return items within the appropriate time period. For most products sold at Babies"R"Us stores, we will be happy to exchange items within 90 days of the purchase date or offer you a refund based on your method of payment when accompanied by a dated receipt.


FOR RETURNS WITHOUT A RECEIPT:

• A driver's license or other valid form of identification is required. Valid forms of identification accepted at Babies"R"Us include:
  • State ID
  • Military ID
  • Passport
  • Resident Alien ID
• The refund will be given as a merchandise credit only.
• The refund will be given for the lowest promotional price within the last 30 days.
• We reserve the right to refuse a refund without a receipt.
• For residents in Connecticut, Massachusetts and Rhode Island ONLY:
  
  • RETURNS WILL NOT BE CREDITED OR REFUNDED FOR CT, MA OR RI SALES TAX

Return Guidelines for VHS/DVD Items
We will accept returns of VHS and DVD items within 45 days of the purchase date. The original dated receipt is required for a refund or exchange, and the item must be returned in its unopened and factory sealed package. If the item has been opened, it can only be exchanged for an identical item. Refunds and exchanges will not be given without a dated receipt.

If you have further questions about our return policy, please speak to a member of the management team in our stores or call 1-888-BABYRUS (1-888-222-9787). We will be happy to

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FOR INTERNET PURCHASES

Toysrus.com/Babiesrus.com Return Policy

Items purchased at Toysrus.com or Babiesrus.com may be returned directly to Toysrus.com/Babiesrus.com or at your local Toys"R"Us or Babies"R"Us store except where the packing slip states, "Not returnable in stores." Please note the following policies regarding returns to Toys"R"Us or Babies"R"Us stores:

1. Refunds on items returned to Toys"R"Us or Babies"R"Us stores will be given in the form of merchandise credit only; and
2. Returns to Toys"R"Us or Babies"R"Us stores will otherwise be subject to the applicable store return policy.

Returning a Product to Toysrus.com/Babiesrus.com

• Items purchased at Toysrus.com/Babiesrus.com may be returned within 30 days in unopened or original condition with a copy of the packing slip to our Toysrus.comReturnCenter.
• Refund of the price of the item and any applicable taxes will be applied to the credit card used to purchase the item. Please note this applies even to items received as gifts.
• Shipping costs will not be refunded unless the item being returned is damaged or defective. If you are returning an item because it is damaged or defective, please visit www.toysrus.com/returns for additional details.

Toysrus.com/Babiesrus.com Return Policy Instructions

To ensure that your refund is processed as quickly as possible, please follow these instructions when packing and sending your product for return.

1. Send the product in its original packaging.
2. Pack the product so that it won't be damaged during the shipping process.
3. Include a copy of the packing slip.
4. Send the product via a method that can be tracked. For example, if you are sending it through the United States Postal Service, please send via certified mail. We cannot process your return until your product has been received. Toysrus.com and Babiesrus.com are not responsible for items lost during shipping.
5. Unless a different address is specified on your packing slip, all returns should be returned to the following address:
   
   Toysrus.com Return Center
   5765 GreenPointe Drive
   Groveport, OH43125

Damaged or Defective Items

To return a damaged or defective item to Toysrus.com/Babiesrus.com, please contact our customer service team by email at customer-service@toysrus.com or by phone at 1-800-TOYSRUS (1-800-869-7787). Our customer service team will provide you with a pre-paid return shipping label and pick-up instructions. Once we receive the returned item, you will be refunded the price of the item and any applicable taxes and shipping costs. Refunds will be applied to the credit card used to purchase the item. Please note that in order to receive a refund for the shipping cost of the item, you must contact our customer service team before returning the item to us.

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"R" US RAIN CHECK POLICY
It is our intention to have every item advertised in stock at our retail stores. Should certain items be unavailable in our stores due to unforeseen difficulties, we will gladly issue you a rain check at your request. Rain checks do not apply to special offers or to limited supply items, which are available only while quantities last. We also reserve the right to limit quantities. The selection and price of items online and by telephone often varies from the toys featured in our stores and in our store advertisements. Supplies of items online and by telephone are limited and are not subject to rain checks.

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"R" US GIFT CARD POLICY
Terms & Conditions

Gift Cards can be used only for purchases of merchandise at Toys "R" Us, Babies "R" Us or Toys "R" Us/Geoffrey stores in the United States, Puerto Rico and Canada, and/or at Toysrus.com, Babiesrus.com and other affiliated Internet sites. Proof of purchase is required to cancel or replace lost or stolen cards. Positive account balance required for card replacement. We will only accept cards sold by us or our authorized resellers or distributors. Not for promotional use without consent of Toys "R" Us. We reserve the right to modify the terms of this card to comply with changes in applicable law.