Yet another news story.......

[annielaurie_us]

A friend of mine just called me and told me that the radio station that she works for has a story about Target and there coupon problems (yea right). It is a talk radio show and if anyone get the Clark Howard Show in there area tune in today. I missed what he had said because when I got to where I could find it it was over.

Here is the story Target shortchanging customers on manufacturer's coupons on clarkhoward.com

[kris9272]

The other day I was buying something that was buy 2 at 5.19 and get a $5 gift card, and i noticed when I got home that i was charged $5.19 three times, I wonder how many times that happens and people don't notice, I went back the next day and got my $5.19 back, luckily they were nice about it but imagine how many times that happens in a day, that's a money maker for them too.

[deeann7]

Posted at WUC today
This was emailed to all stores today

To ensure every guest receives the full value for each coupon, we are introducing a temporary coupon redemption process effective immediately. We expect to have this systematically resolved within the next 10 days.

NEW! Temporary Coupon Redemption Process
1. Make eye contact with the guest, smile and give a sincere greeting.
2. Ask each guest at the beginning of the transaction ‘Do you have any coupons today?’
3. Set the coupons aside until the end of the transaction
4. Scan all items

5. Process coupons one by one and check to ensure full value of each coupon was applied. If needed, adjust coupon amount by selecting
a) Discounts
b) Manufacturer coupon
c) Key in the remaining coupon amount Your immediate implementation of the above process will ensure we are providing a great guest experience.

Resources:
The following resources are attached to verify that all team members understand the new coupon redemption process.
o Coupon Redemption Process Verification Sheet – The LOD must connect with every team member that will/may cashier on their shift to review the new temporary process prior to their shift.
o Coupon Redemption Process Instruction Sheet– Print, cut and post the small instruction sheet so it is visible to the cashier at each POS register to remind cashiers of the new coupon process.
o Time Clock Alert sign – Post the sign immediately at all time clocks to ensure all team members check in with their LOD to learn about the new coupon redemption process.
To Do – STL/LOD

· Immediately –
o Print all attachments.
o Post the Time Clock Alert sign at each time clock.
o Post the Coupon Redemption Process instruction sheet at every POS register, including Electronics, Pharmacy, Food locations, etc.
o Print a master team member roster list for your store and staple to the Coupon Redemption Process Verification Sheet to your list.
o With each team member that will/may cashier, complete the following:
· Review the new process from Coupon Redemption Process Verification Sheet.
· Place a check mark next to each team member name on the roster that they have read and understand the new process.
· Forward roster to each LOD until each person has been contacted.

Additional Details
· POS Cashier Speed-O-Meter will be turned off temporarily to accommodate for extra processing time. The Cashier Speed % metrics on DTK will also reflect green only (no metrics) as well.
·As a result of media attention, stores may see an increase in regulatory agency visits. Following any visit, the Regulatory Visit Form should be completed to recap the visit – Workbench I Shared Tools I Forms I Regulatory Visit Form and a mySupport submitted.

[BringontheWonder]

Posted at WUC today
·As a result of media attention, stores may see an increase in regulatory agency visits. Following any visit, the Regulatory Visit Form should be completed to recap the visit – Workbench I Shared Tools I Forms I Regulatory Visit Form and a mySupport submitted.

That should probably read, "As a result of Target's failure to address this issue in a timely manner..."

[peppiegal14116]

I wonder what they are supposed to do when a gift card transaction makes the register refuse all coupons? I am going to have to go to target soon and see what happens with the glade deal.

[bali1228]

I'm lol that this....."NEW! Temporary Coupon Redemption Process
1. Make eye contact with the guest, smile and give a sincere greeting."
.......is the temporary process.

[peppiegal14116]

I probably shouldn't post this because it is kind of naughty but I just laugh every time I see
Coupon Redemption Process Instruction Sheet– Print, cut and post the small instruction sheet so it is visible to the cashier at each POS register to remind cashiers of the new coupon process.
I am sure target has their own intrepretation of POS but those of us who use coupons have another, lol.

[latte]

POS= point of sale

[barb1210]

I wonder what they are supposed to do when a gift card transaction makes the register refuse all coupons? I am going to have to go to target soon and see what happens with the glade deal.

This happened to me tonight arrggg.. i did the olay and glade.. it would not take 1 coupon not one.. i had to pay then they gave me my money back for the Q's but it was so time consuming ..


I did a different transaction without any problems earlier in the day.. got the GC's and it took all the Q's just fine.. But i bough a lot of other things with it..

[bali1228]

I probably shouldn't post this because it is kind of naughty but I just laugh every time I see
Coupon Redemption Process Instruction Sheet– Print, cut and post the small instruction sheet so it is visible to the cashier at each POS register to remind cashiers of the new coupon process.
I am sure target has their own intrepretation of POS but those of us who use coupons have another, lol.

POS= point of sale

it's always meant piece of sh..er, crap to me...lol