No rainchecks?

[MAWebster92182]

My store (Salisbury, MD) says they won't issue rain checks for sale items that are OOS. For example, I went in to get 2 bottles of the Finesse shampoo today & the shelf was bare, so I went to cust serv where they told me I could substitute something for the same price, but couldn't use my 75c coupon since it was for Finesse. The lady said the store mgr has told them not to issue rain checks because since they're only good for 60 days, by the time the item arrives to the store, the RC has expired. I just don't understand how this can be when they get a truck in at least 2x/week.....can a store refuse to issue a rain check? Is it worth a call to corporate?

[kamitchell6]

Originally Posted by MAWebster92182 My store (Salisbury, MD) says they won't issue rain checks for sale items that are OOS. For example, I went in to get 2 bottles of the Finesse shampoo today & the shelf was bare, so I went to cust serv where they told me I could substitute something for the same price, but couldn't use my 75c coupon since it was for Finesse. The lady said the store mgr has told them not to issue rain checks because since they're only good for 60 days, by the time the item arrives to the store, the RC has expired. I just don't understand how this can be when they get a truck in at least 2x/week.....can a store refuse to issue a rain check? Is it worth a call to corporate?

What's the point of a raincheck then? I'd call. Sounds like they are trying to be helpful with the substitution policy though.

[bubbahead]

If it is the store on College Ave., please call corporate. That store manager thinks he can write his own rules. I prefer to shop in West Ocean City because they are so much nicer.

[katytibbs]

State laws determine what they have to do concerning rain checks. In some states, offering a substittue is fine. But then of course, there is corporate policy, which cannot override state law.

[katytibbs]

State laws determine what they have to do concerning rain checks. In some states, offering a substitue is fine. But then of course, there is corporate policy, which cannot override state law.

[MAWebster92182]

Originally Posted by bubbahead If it is the store on College Ave., please call corporate. That store manager thinks he can write his own rules. I prefer to shop in West Ocean City because they are so much nicer.

Yes, it is that store....Does anyone have a # for corporate handy?

[bubbahead]

Mawebster, check out the FAQ thread just a bit up the page. I think the number is there. Let us know what they tell you!! Good luck.

[cgrace]

While it's nice to offer a substitute (the Milford, DE store does that too sometimes), they should still give you a rain check if you really want that particular item. How do they know you won't use it at another branch that actually does have stock the next week, or even if you never find it what does it hurt for them to give it to you? I'd definitely call corporate. I got rainchecks in Milford when it was on sale last week (?) without a problem, but some of my Q's expire 5/31 so I really hope they've restocked now....