Stop and Shop Frequently Asked Questions

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Link to online FAQ

Shopping

Do you have a price guarantee?
Yes. Our Company is committed to 100% price accuracy.

Our Company guarantees that all items will scan accurately. If any item scans higher than the price marked, advertised, unit price tagged or signed, you are entitled to one unit of the item FREE. Any additional items of the same product in the order will be honored at the lower price.

Alcohol, tobacco, milk, pharmacy items and other products restricted by the state are not included. Obvious or gross errors defined as items priced at less than half of the actual selling price are not included. As required by law, bottle deposits and taxes for free items must be paid by the customer.



What methods of payment do you accept?

• Cash
• Checks (see check cashing for more details)
• ATM cards/Check Cards
• Credit Cards (American Express, MasterCard, VISA and Discover)
• Electronic Benefits cards
• Giant gift cards

Do you need a shopper's card to get the savings?
Yes. It is best to sign up at the Customer Service Desk in the store so you can get a card on the spot and start saving immediately. You can also sign up online, but it takes several weeks to receive the card. This card is your key to saving on weekly specials as well as special targeted coupons or offers delivered to you at the register or in the mail.


Sales and Circular

When do your sales start and end?
Our sales run from Friday to Thursday. Our circular appears in the Thursday edition of most major and local newspapers and can also be found online.

How can I get a printed Stop & Shop circular?
Please fill out this convenient online form or call 1 800 767-7772 and listen to the prompts.

Is your circular available online?
Yes! Our full weekly circular is available to view and print from our website. Just click the Weekly Circular link from the home page, select your store and view everything that is on sale throughout your store. To sign up to receive email alerts each week that link to our circular, click here.


Stop & Shop Card

How do I get a Stop & Shop Card?
The quickest way to get a Stop & Shop Card is to stop by your local Stop & Shop and pick one up. Simply stop by the Service Desk and fill out an application. You'll receive both a card and matching keytags for added convenience. If you would like to use the card for check cashing purposes, please provide two photo ID's. One form of ID should be a driver's license or state photo ID card. You can also apply for a Stop & Shop Card online by completing our online application. Within approximately two weeks you will receive two keytags. If you would also like to use your card for check cashing purposes, just stop by the Service Desk at your local Stop & Shop and provide two photo ID's.

What are the benefits of having a Stop & Shop Card?
With the Stop & Shop Card you'll save on hundreds of items with our weekly specials; receive Checkout Coupons® and exclusive personalized mailings; have the ability to save for our child's education at UPromise.com; receive double manufacturers' savings; and enjoy the convenience of our lost key return service.

Will I get offers in the mail?
The Stop & Shop Card allows us to provide our shoppers with personalized offers based on your purchases. But if you would prefer not to receive these offers, there is an "opt out" box on the Stop & Shop Card application.

Will Stop & Shop protect my privacy?
At Stop & Shop, we care about your privacy and take every precaution to protect it. Our privacy policy is available online and is clearly stated on the Stop & Shop Card application.

How will I know how much I've saved with my Stop & Shop Card?
Your total savings with the card will clearly print at the bottom of your register receipt.

How do I change my address or update information? What if my card is lost or stolen?
Just stop by the Service Desk at any Stop & Shop to change or update your information. You can also update your information online. Your information will be updated and your previous records will be transferred to your new card.

Can anyone in my family use my Stop & Shop Card?
When you apply for a Stop & Shop Card in store, you will receive one card and two keytags, so three members of your household can use them. (Please remember: when you apply for your Stop & Shop Card online you receive only two keytags.)


A+ BonusBucksSM

What are A+ BonusBucks?
A+ BonusBucksSM are points that accrue with each purchase using the Stop & Shop Card. (Please note: Gift cards, pharmacy, alcohol and/or cigarette purchases are excluded from accruing points.) At the end of each month, the A+ BonusBucksSM are used in a calculation to determine your school's cash total, which, then, is automatically credited to your school's account. Customers can support a school(s) (up to three) to benefit from the A+ BonusBucksSM that accrue.


How can I support my school?
After signing up for the Stop & Shop Card, customers can support local school(s) (up to three) to benefit from the A+ BonusBucksSM Program by choosing the "Register Your Card" link from the menu on this page, or by completing a Register Enrollment Card at your Customer Service Desk.

How can I earn Extra Credit for my school?
To earn Extra Credit for your school, just look for specially marked Extra Credit items. With each Extra Credit purchase using a Stop & Shop Card you can earn an extra 50 A+ BonusBucksSM.


Coupons

What is Stop & Shop's policy on doubling manufacturer coupons?
Manufacturer coupons must be presented before the order is rung up. Only one manufacturer's coupon per item will be accepted. There are no substitutions and the exact item featured on the coupon must be purchased. The coupon cannot be redeemed after the expiration date. Coupons with a face value of over $.99 will not be doubled*. Total redemption may not exceed the retail value of the item. No other food store's coupons are accepted.
* May vary by store location

Do you accept internet coupons?
We happily accept Internet coupons except in situations where manufacturers have alerted us to specific fraudulent coupons.

Can I get on a mailing list to receive coupons or special offers?
We target offers to specific customers at varying times based on many different factors and do not maintain a single mailing list that is used for all offers. The offers "rotate" to different customers, in different locations at different times. Once a promotion ends for one group, it begins for others, so eventually virtually every customer will receive something.

If your address has changed or if you have a privacy block on your card, that might be a reason you have not received any offers. You can update your information by going to our Card Center or filling out a change form at the store. For further assistance, please call our Card hotline at 1 877 366-2668.


Cashing Checks

How do I cash a check at Stop & Shop?
To cash any kind of check, you will need a Stop & Shop card with check cashing privileges. To receive a Stop & Shop check cashing card, simply complete the application and provide two photo ID's including a driver's license or state photo ID card.

Personal Checks: Personal checks will be accepted at the checkout for the amount of the purchase and up to $30 over the amount of the order. Customers may cash three checks not to exceed $200 per day and five checks not to exceed $300 per week.

Payroll and Government Checks: Payroll and Government checks may be cashed only at the Service Desk. For your security, we require a photo ID plus your Stop & Shop check cashing card to cash these checks. The limit for these checks is $500 and one of each type may be cashed weekly. All payroll checks will be validated. A $1.00 check cashing fee is charged for all payroll and government checks.

Checks not accepted at Stop & Shop: We cannot accept predated checks, handwritten or handtyped payroll checks, two party (or more) personal checks, starter checks, money orders or welfare checks without a government identification card.

Returned Check fees: Stop & Shop charges a fee of $20 for each returned check.

How do I resolve an issue related to check cashing or returned checks?
Please contact us at:

Ahold USA Check Recovery
P.O. Box 55841
South Boston, MA 02205-5841
Phone: 866-255-8871


Pharmacy

How do I transfer my prescription to Stop & Shop?
If you have had a prescription filled at another store and would like to transfer the prescription to a Stop & Shop pharmacy, it's easy. Just call your Stop & Shop pharmacist or take your prescription to the store. The pharmacist will do the rest.

For more information about our pharmacies, click here.


Order for Pickup

Where can I pick up my order?
You can pick up your order from the department listed in your order confirmation. After you place your order, you will receive an order confirmation as well as a confirmation e-mail listing the pickup information as well as pickup hours if applicable.

How do I pay for my order?
All payments must be made at time of pickup. After you have received your order, you can pay at the checkout registers using the form of payment you normally use when paying for your groceries. The cashier will add applicable sales tax to your order total at this point. At this time, you cannot pay for your order online.

Can I make changes to my order?
Once you have placed your order, if you need to make any changes you will need to call the store at which your order was placed.

Can I use my Stop & Shop login information to shop at Peapod by Stop & Shop?
Yes, you can! Just enter the same username and password to shop for home delivery.

Can I save items in my shopping cart for purchase at a later date?
Yes, we save the items placed in your shopping cart and not ordered immediately. Your saved cart is accessible only via the computer that created it, unless you were logged into your account when items were added to you cart.

In order to add items to my saved shopping cart, do I need to sign in?
Not if you are using the same computer. But in order to work on your previously saved order from a different computer, you must first log into your account.

Can I cancel my order?
Once you have placed your order, if you need to make any changes you will need to call the store at which your order was placed.

Is it possible to substitute items?
You cannot make substitutions online. If you have a special request, please call your local store to see if accommodations can be made.

Do you take special orders?
Please call your local store to see if your special order can be accommodated.

How far in advance do I need to place my order?
You will find the lead time required for all items on the web site next to that particular item. Most orders require 2-day advance notice but certain items may require more.

Can I place an order with less than the required notice?
Please call your local store and a store associate will try to accommodate your request if at all possible.

Do you provide condiments, plates, cutlery, napkins or serving utensils?
We do not provide any of these items, although every store has a selection of paper and party goods which may be purchased when you pick up your order.

Do your platters come with heating or serving instructions?
Heating instructions are included with all items that need to be heated. We're sorry, our chicken platters can not be heated and are prepared to serve chilled.

If there is a problem with my order, who do I contact?
Please call the store that the order was placed at and speak with the person in charge of the store.
Gift Cards

How can I purchase Stop & Shop gift cards?
All Stop & Shop stores carry $10, $20, $25, $50 & $100 gift cards. Cards are available at all registers and at our Gift Card kiosk. Gift cards are available online. For more information, please call 1-800-423-FOOD (3663) Monday through Friday - 9 A.M. to 5 P.M.

Does Stop & Shop offer a Scrip Fundraising program?
Stop & Shop can help your non-profit organization raise funds for all your worthy causes. Simply buy the Gift Cards (sometimes called Scrip) from us at the discounted rate, then sell them at their full value. Our discounts begin at 1% for a minimum purchase of $1,000 and go up to 5% on any order over $5,000. The more you buy, the more your organization can earn. We also offer corporate discounts for bulk purchases. For more information or to order gift cards, please call 1-800-423-FOOD (3663) Monday through Friday - 9 A.M. to 5 P.M..

Does Stop & Shop offer gift cards from other retailers?
Stop & Shop offers a variety of gift cards from many fine retailers, as well as, Mastercard, AMEX, and Visa. Click here for more information.

Does Stop & Shop offer corporate discounts for the purchase of Stop & Shop gift cards?
Yes, we do offer corporate discounts depending on the size of your order. They are the perfect way to offer incentives to your employees. For more information or to order gift cards, please call 1-800-423-FOOD (3663) Monday through Friday - 9 A.M. to 5 P.M..

What is a Catalina Coupon?

A catalina coupon is a coupon that prints from the machine next to the register at checkout. This machine is called a catalina machine.

Are they store coupons or manufacturer coupons?

Most catalinas are Manufacturer coupons - and will say so on the top. These cannot be combined with other manufacturer coupons.
However, there are some that are considered STORE coupons - for example the "on your next order" catalinas that print out. This means that they can be combined with MFR. coupons.

Are they tied to my store card?

No, catalina coupons can be used by anyone at Stop & Shop, so keep your eyes out, you may find a great one in a parking lot or left at the register.

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Its Got To Be Real
One of HCW's goals is to help in the fight against fraudulent, fake & unauthorized coupons from being posted on our site.

In order to keep you informed about your favorite Stop & Shop store be sure to watch for announcemnts in this forum about any coupon found that is not a Stop & Shop authorized store coupon.

HCW also has an "Its Got To Be Real" Forum located HERE. Be sure to check this forum for all the latest on Manufacturer coupons that are known to be counterfeit or info that may be posted about websites that are not allowed to be linked to, etc. In this forum you will also find all kinds of helpful info & tips on how to spot these types of coupons.

Is It Fake, Is It Real, Can I Post It? You can report a coupon to be researched using the forms found HERE.



Please Note:

1. If you see someone on HCW offering a coupon you know or suspect to be counterfeit, please use the red triangle at the top right corner of their post to send a report to the HCW Staff.
2. Discussions regarding the usage of counterfeit coupons is not allowed at HCW & is subject to the Warning / Infraction System.

Thank you for keeping HCW all about the LEGITIMATE Deals!