Staples Frequently Asked Questions

[pasharain]

1.800.STAPLES
Rewards Questions? 1.800.793.3320 (M-F 8:30am-8pm)
Updated 05/28/11

App for SmartPhones
The Staples App gives you access to thousands of products on staples.com, the latest in-store and online deals, store info and more! Click HERE to get it now!

Catalog
View catalogs online or request that one be mailed to you HERE.

Competitors' Coupons
Staples will accept any competitor's coupon, including those received via email from their competition (i.e. printables). As of 04/27/11 some Staples will not accept printed competitor's coupons, such as you would receive in an email. So be sure to check with your local Staples before planning a shopping trip with a printable competitor's coupon.

EcoEasy - Eco-conscious products, services and initiatives.
Staples offers a wide selection of eco-conscious products that incorporate various environmental features including recycled content, environmental certifications or other environmental designs. Staples also offers services that make it easy for you to help protect the environment. Click HERE to learn more and shop eco-friendly products.

eMailed Offers & Coupons
Sign up HERE to receive Staples emails with great online & in-store offers, exclusive money-saving discounts and important company & product information.

Facebook
Click HERE to visit Staples' Official Facebook page for coupons and more.

Frequently Asked Questions
Click HERE to visit FAQs on Staples' official website.

Ink Recycling Program
Through the "Staples Rewards" program you can recycle any ink or toner cartridge, up to 10 per calendar month, and get $2 back in Staples Rewards per cartridge. Ink Recycling Rewards are issued online monthly, separately from your other benefits.

Manufacturer's Coupons
Are accepted.

Order Tracking
Click HERE to track your order now.

Price Match Guarantee
If you find a lower price anywhere else on a new identical item, just show your cashier the lower price when you buy the item at Staples and they will match the price, or within 14 days of your Staples purchase they will give you the difference. Click HERE for all the fine print.

Printer Credit
From time to time, Staples offers a $50 credit when you trade in your old printer and purchase a new printer from selected models. Need a new printer? Click HERE to check your local ad for this offer.

Rebates
Need to submit an easy rebate, check on a rebate or find a form? Click HERE. Or you can call Staples' Rebate Center at 1.877.266.6483.

Recalls

You can check if an item you purchased has been recalled HERE.

Return Policy
If you’re not 100% satisfied with your Staples purchase, return it for any reason. Click HERE to learn the details and exclusions.

Reward Checks
Print your rewards checks from home by visiting Staples Reward Center HERE.

Shipping
Delivery is free on all orders over $75, excluding custom products. Custom products include stamps, printing, and promotional products that a customer may personalize with a company name, logo or message. Click HERE to read the full Delivery Policy.

Shipping is FREE when you choose to have your order delivered to a Staples store regardless of your order's total. Click HERE for full details.

Staples Rewards
Rewards Questions? 1.800.793.3320 (M-F 8:30am-8pm)
Sign up Free HERE. Click HERE to visit the official Staples Rewards website.

Staples Rewards for Teachers
Sign up Free HERE. Click HERE to visit the official Staples Rewards for Teachers website.

Tech Recycling
Staples will recycle your old technology items. Click HERE and HERE to learn more.

Tech Services
To learn more about the Tech Services Staples provides, pricing or to schedule an appointment, Click HERE. Learn more about Staples' NEW online tech services HERE.

Twitter
Click HERE to visit Staples' Official Twitter page for coupons and more.

YouTube
Click HERE to visit Staples Official YouTube Channel.

Got a question not answered here?
Post it to the forum and I'll do my best to help you find your answer.

[Rebekistan]

I have a question about the Rewards program -- if I get a rebate at the end of the month b/c I spent $10 or more that month, then I accrue $5 the next month, will the $5 expire unless I accrue $5 more before the end of the quarter? Or will the $10 balance from the first month count towards my $10 minimum for the quarter in order to get an end-of-quarter reward?

Thanks! I think the reward program has a lot of potential, but I don't want to get screwed!

[Miss Marilynn]

I have a question about the Rewards program -- if I get a rebate at the end of the month b/c I spent $10 or more that month, then I accrue $5 the next month, will the $5 expire unless I accrue $5 more before the end of the quarter? Or will the $10 balance from the first month count towards my $10 minimum for the quarter in order to get an end-of-quarter reward?

Thanks! I think the reward program has a lot of potential, but I don't want to get screwed!

Since Staples has started emailing rewards, I've seen MANY for as little as $3.00 come into the store. (I work at Staples), but the website states:

"Staples Rewards are issued monthly when the value of the Reward is at least $10. Monthly balances of less than $10 will roll over each month until the minimum is met for that calendar quarter. If the $10 minimum for the quarter has not been met, the balance will expire at the end of the quarter"