Staples - FAQs

[kval07]

Please check this thread first for Staples related questions. If you can't find the answer you need, please PM me.

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***Staples DOES accept manufacturer coupons!!***


Staples Eco Easy - Eco conscious products

Staples Price Match Guarantee

**Staples accepts competitor coupons**




Frequently asked questions about...





Order Status

• Check Order Status - Special Note
• What if I forget my Order Number?
• What is a Staples Ship Center Order?
• What does it mean when my order says: Processing, Shipped, or Item(s) Not Available, Cancelled or Shipping from Store?
• What do I do if I forget my UPS Tracking Number?
• What if I do not receive my order by the Scheduled Delivery Date?
• How will I know if Staples.com received my order?
• How can I check the delivery status on my order?
• How long do you keep my Order Status history?

Orders

• How do I use my Staples RewardsSM Number when I place an order?
• Why is sales tax added to my order?
• How is sales tax calculated?
• What methods of payment does Staples.com accept?
• How do I redeem coupons on the site?
• Can I get a discount if I order large quantities of an item?
• Can I send an order to someone as a gift, and make sure that the price doesn't show up on the packing slip?
• How do I use my P.O.'s for ordering?
• Can I add or delete items from my order if I change my mind?
• When I place my order with Staples.com, how will I know whether an item is in stock?
• How will I know whether or not my order has been approved for credit and shipped?
• What do I do if I want to cancel my order?
• What happens if there are issues with my order?
• Why do I have to notify American Express if I want my order shipped to a different address?
• How do I get in touch with Staples if I have a problem with my order?
• How will I know if Staples.com received my order?
• Can I "link" my customer numbers together?

Catalog

• Does the online catalog have the same selection as the one I have sent to me in the mail?
• How do I sign up for a Staples catalog and other direct mailings?
• How do I unsubscribe or remove myself from receiving Staples catalogs or other direct mailings?

Delivery

• What is your delivery policy?
• Can I just pay the driver for my order?
• How can I check on my order's delivery status?
• I won't be available tomorrow to accept my delivery. What do I do?
• Can I get my order delivered today?
• Do I have to wait at my home or office all day for my delivery?
• What time can I expect my order to be delivered?
• What happens if I need to specify a delivery date/time for my order?
• Can I get my furniture order delivered the day after I place my order?
• What can I do if I want to place an order for delivery outside the continental United States?

Returns

• Return Policy
• How do I return something I've ordered via the Internet?
• When the driver comes with my new order, can I give him items I want to return?
• When will my return be picked up?

Service Plans

• How can I obtain manufacturer's product warranty information?

Store

• How can I see if a local store has a particular product in stock?
• I live right near the Staples store, can't they just deliver my order?
• I bought something at the store and want to return it. Can you send someone to pick it up?

Web Site

• Who do I contact if I am having problems with your web site?
• If the web site crashes, what happens to my order?
• What do I do if I can't remember my password to get into the web site?
• Staples.com and "Cookies"

Your Staples Account

• Why is the order history on my website account different than my credit card statement?
• Why do I need a Customer Number?
• If I have more than one address that I send orders to, do I have to have a Customer Number for each of the locations?

Subscribe/Unsubscribe

• How do I sign up for Staples email offers?
• How do I sign up for a Staples catalog and other direct mailings?
• How do I unsubscribe or remove myself from receiving Staples email offers?
• How do I unsubscribe or remove myself from receiving Staples catalogs or other direct mailings?

Miscellaneous

• Can I purchase services on Staples.com at the store?
• How do rebates work?
• Staples price-match guarantee
• How can I purchase an Extended Service plan for my business machine or computer?
• How do I obtain a Staples tax exempt Customer Number?
• How do I use my Staples tax exempt customer number?
• I am a Staples Advantage® customer, can I shop online?

[kval07]

Making a difference doesn't mean changing the way you work and live.
It's about making small, easy changes that can add up to a big impact.

Shop eco-conscious products.

Technology

In-Store Technology Recycling Program






We make it easy to recycle your old technology. Recycle your Dell® branded computers, monitors and printers for FREE. Other brands are $10 per item.

• Monitors
• Fax Machines
• Printers and All-in-One Machines

• Notebook PC's
• Desktop PC's
• and more

Free Cell Phone Recycling

We offer free in-store recycling of cell phones and small hand held electronics. Just drop them off at your nearest Staples location.



Ink & Toner Cartridges

In-store ink recycling

Recycle any ink or toner cartridge and get $2 back in Staples Rewards. Limit 10 cartridges per customer per month. We will recycle additional cartridges but rewards will only be issued for 10 per month. Learn more.

[kval07]

Staples Price–Match Guarantee

How does Staples’ price–match guarantee work?
If you find a lower price anywhere else on a new identical item, just show us the lower price when you buy the item at Staples and we will match the price, or within 14 days of your Staples purchase and we will give you the difference.

Which items does Staples price match?
Almost everything we sell. The item must be identical, including model number, components and U.S. warranty. For wireless phones and other items with a service plan, the plan, provider and other terms must be the same. The item must be in stock and available for purchase at that price from an authorized U.S. reseller, whose authorization we reserve the right to verify.

Which items and services aren’t available for price match?
We don’t match our store prices to those on other companies’ Web sites. We don’t price match our Staples® EasyTechSM services. We don’t price match our third–party providers’ products and services (e.g., custom printing), items sold on auction sites or at local or special events (e.g., grand opening, anniversary, clearance or liquidation sales). We don’t price match taxes and typographical errors.

What if I find a lower price at Staples?
If you find a lower price in one of our stores, catalogs or on staples.com®, we’ll gladly match the lower price. If an item is marked “clearance,” the clearance price is only valid for an in–stock product that is marked at that clearance price.

How do Staples coupons and rebates contribute to the Staples price?
When calculating a price match, we’ll deduct any available Staples coupons, Staples Rebates (instant, easy or mail–in) and manufacturer rebates from the Staples price to arrive at a net price. For example, if you buy an item from us for $100 and we offer a $20 instant rebate, the net price is $80. If another company’s price is $80 or more, we will not match the price. Another example: if you buy an item from us for $159 and you have a $30 coupon, the net price is $129. If another company’s price is $125, your price match would be $4.

Will Staples match another company’s price when combined with an instant rebate, mail–in rebate, gift check or gift card,or free or discounted item?
We’ll match another company’s final price after deducting an instant rebate. If another company offers a product that comes with a mail–in rebate, gift check, gift card or an equivalent, we will only match the price you pay at the point of purchase and will not take the mail–in rebate, gift check, gift card or equivalent into account. If another company offers a product that comes with a free or discounted item and Staples does not carry the free or discounted item, we will only match the price you pay at the point of purchase and will not take the free or discounted item into account.
Are delivery charges included in the price match?
Yes. Since most Staples orders are delivered next day, when we compare our price to another company's delivery price, the company's next day shipping and handling fees will be added to their price to make a fair comparison against our price. If the other company's shipping and handling fees are not supplied, we will add $9.95 to the other company's price.

Are quantities limited on price–matched products?
We may limit the quantities of price–matched items, particularly if the other company does. In addition, we reserve the right to limit quantities sold to a customer.

Policy information is available at the customer service desk in store, by calling 1–800–333–3330, or visiting www.staples.com/pricematch. For a price match, see customer service desk in store or call 1–800–333–3330. This policy is subject to change without notice. Effective as of September 16, 2007.