Staples Rewards and Easy Rebates

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Sign up for Staples Rewards: Enroll now and earn 10% back in Staples Rewards on all ink and toner, case and ream paper and Copy & Print.

How do I earn Rewards?

You will get an unlimited 10% back in Rewards on qualifying purchases when you earn at least $10 in Rewards within a calendar month. Qualifying purchases include ink and toner, case and ream paper, and Copy & Print services. Reward balances less than $10 roll over monthly within a calendar quarter and expire at the end of the calendar quarter if $10 is not earned. If you have already earned a Reward within the calendar quarter, you will be paid for any balances greater than $1 at the end of the calendar quarter.


Do all ink, paper, and Copy & Print purchases count?

Most ink and toner, case and ream paper, and Copy & Print purchases count toward earning Rewards. To view the complete list of qualifying items in each product category, please visit www.staplesrewardscenter.com/rewardsterms.


How and when are Rewards issued?

A monthly Reward will be mailed to you when you've earned $10 or more. Balances less than $10 roll over month to month and expire at the end of the calendar quarter if $10 is not earned. If you've already earned a Reward within the calendar quarter, you will be paid for any balances greater than $1 at the end of the quarter.
Rewards are mailed within 30 days after the end of the calendar month and delivery can take up to three weeks.
Your Reward can be used like cash at Staples. You can redeem your Reward in any one of our Staples stores, online at Office Supplies, Printer Ink, Toner, Electronics, Computers, Printers & Office Furniture | Staples®, or by phone at 1-800-333-3330.


How do I get upgraded to Premier?

Spend $1,000 or more on anything in a calendar year and you will be upgraded to Staples Rewards Premier status. Taxes, postage stamps, delivery charges, coupons, gift cards, and purchases made from outside companies through Staples do not count toward achieving Premier status.


What are the additional benefits for Premier members?

In addition to the regular Staples Rewards benefits, Premier members also receive monthly Rewards when $5 has been earned, longer expiration dates, double the ink recycling limit, FAST and FREE delivery on all orders, additional savings opportunities and more.


How do I get free delivery on my phone and staples.com® purchases?

Staples Rewards members receive FAST and FREE delivery with a $50 minimum purchase on phone or online orders.
Be sure to include your Rewards number in your online profile at staples.com or provide your Rewards number to the Customer Service Representative when placing your order at 1-800-333-3330.


How can I earn Staples Rewards for each ink cartridge I recycle?

You can recycle ANY ink or toner cartridges, up to 10 per calendar month per customer and receive $3 back in Staples Rewards per cartridge. Limit one Staples Rewards account per address. We will recycle additional cartridges but Rewards will only be issued for 10 per calendar month per customer. Your Ink Recycling Reward will arrive each month, separately from your other benefits.


How can I update my address?

Select "My Rewards Profile" from the main menu and then click on "Edit Contact Information".
To save your revised information, be sure to click "Update".


How can I add a receipt if I forgot to use my Rewards number?

Select "Customer Service" from the main menu and then click on "Add a Receipt".


How can I add additional cardholders to my membership?

Select "My Rewards Profile" from the main menu and then click on "Add Additional Cardholders".


How can I update my email address?

Select "My Rewards Profile" from the main menu and then click on "Edit Email Address & Password".
Remember, your updated email address will be your login email for the Staples Rewards Center website.


How can I update my password?

Select "My Rewards Profile" from the main menu and then click on "Edit Email Address & Password".
Remember, your updated password will be required to log in to the Staples Rewards Center website and does not change your login for staples.com®.


How can I print a list of my purchases?

Select "Purchase History" from the main menu and click on "Print This Page".


How can I contact the Staples Rewards Contact Center?

You can chat with a live Staples Rewards agent by selecting "Customer Service" from the main menu and then clicking on "Contact Us". Our agents are available Monday through Friday, 9:00AM through 5:00PM EST.


Can anyone enroll in Staples Rewards?

The Staples Rewards program is not available to Staples National Advantage®‚ Staples Business Advantage®‚ Staples Rewards TeacherSM & Staples Associate Rewards customers. The program is available to Staples customers in the U.S. only and only on purchases made in the U.S. Staples reserves the right to revise or cancel this program at any time without prior notice.


When are Ink Recycling Rewards issued?

Ink Recycling Rewards are issued each month, separately from your other benefits. There is no minimum required, so you get rewarded as you recycle. You will receive credit for a maximum of 10 cartridges per calendar month.


Do Ink Recycling Rewards have an expiration date?

Yes, the expiration date is printed on the Reward. Expired Rewards cannot be reissued.


How do I view the full Terms and Conditions of the program?

Visit www.staplesrewardscenter.com/rewardsterms to view the full Terms and Conditions of the Staples Rewards program.

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Staples Rebate Center - Frequently Asked Questions

• Easy Rebate Information
• General Rebate Information
• Frequently Asked Questions About Your Card
• Managing Your Card
• Shopping With Your Card - In Store
• Shopping With Your Card - Online
• Adding & Withdrawing Money
• Disputing Charges on Your Card
• Security and Privacy

Easy Rebate Information Questions

1. What is the paperless online submission process for rebates at Staples?
2. Will using Staples Easy Rebates® make me receive my rebate faster?
3. I tried to apply for my rebate online, but I received an error message that the rebate submission was not available online. Why is that?
4. When submitting an Easy Rebate®, can I submit more than one rebate at the same time?
5. I bought 2 (or more) items that fall under the same Easy Rebate® promotion number. After entering the first SKU online, I am not able to submit for the additional SKU(s).
6. What does the message "I would like to see other options for my reward" mean?
7. Receive additional dollars on select rebate offers by selecting a Staples Gift Card
8. I have already submitted my rebate. Can I now change the Reward type?
9. Why are some rebates not eligible for online submission?
10. Can I change the Reward type on a mail in rebate?
11. Do I have to submit my rebate online? Or can I still mail it in if I wish to?
12. What if the rebate redemption form asks that I send in the original UPC from the product I purchased? Can I still submit the rebate online?
13. What if the rebate states that I must send in a serial number from the product I purchased? Can I still submit online?
14. If I have started to enter my rebate submission online and I want to stop and mail it in, can I do so?
15. After submitting my rebate online, I received an invalid notification. What do I do now?
16. Why will it take 4-6 weeks for my rebate to arrive if I submitted all the information online?
17. What is the difference between a Visa Prepaid Card, an Easy Check, an Easy Gift Card and an Easy Gift Check?
18. How do I get my Easy Gift Check or Easy Gift Card?
19. I returned/exchanged my rebate purchase that I have already submitted online. What happens now?
20. I made a purchase at the in-store kiosk. Which numbers are needed when entering my submission?
21. If I have a question during the online submission process that is not answered in the Frequently Asked Questions section, how can I get an answer?

Answers

1. What is the paperless online submission process for rebates at Staples?
With Staples Easy Rebates®, you can submit all your rebate information online - no clipping, no mailing, no hassles. Almost every product that has a rebate offer will be available for online submission at www.stapleseasyrebates.com.


2. Will using Staples Easy Rebates® make me receive my rebate faster?
Some manufacturers tell customers they must wait 8-14 weeks to receive their rebate. But with Staples Easy Rebates®, you'll receive your rebate 4-6 weeks after you submit it. And in most cases, you'll receive your rebate even sooner than that. NOTE: During the holiday seasons, rebates usually take 6-8 weeks.


3. I tried to apply for my rebate online, but I received an error message that the rebate submission was not available online. Why is that?
While most products that have rebate offers at Staples will be available for online submission, there are select manufacturer rebates that must be submitted by mail. Check your rebate redemption form, which printed from the register at checkout or was downloaded from staples.com, to ensure your rebate is eligible for online submission.

4. When submitting an Easy Rebate®, can I submit more than one rebate at the same time?
Yes, there is no limit on how many rebates you can submit at one time. After you have finished entering the first rebate, you will be asked whether you have additional rebate offers to submit.

5. I bought 2 (or more) items that fall under the same Easy Rebate® promotion number. After entering the first SKU online, I am not able to submit for the additional SKU(s).
If you purchased multiples of the same product with a rebate or if you purchased multiple items that fall under the same rebate offer number, you only need to enter the rebate offer number once. The system will use your Easy Rebates® ID number or order number to verify the rebate products you purchased. Then it will update your status to reflect the multiple rebates.

6. What does the message "I would like to see other options for my reward" mean?
On many Easy Rebate offers, you now have a choice in how your rebate will be sent to you. You can choose whether you want to receive your rebate as a Visa Prepaid Card, a check or a Staples Gift Card.

7. Receive additional dollars on select rebate offers by selecting a Staples Gift Card
On select Easy Rebate offers you will have the option to select a Staples Gift Card that has an increased reward amount that is greater than the Visa Prepaid Card or check, within the same offer. Look for details on this added value within select Easy Rebate offers.

8. I have already submitted my rebate. Can I now change the Reward type?
The option to change your reward type can only be made when you are submitting an Easy Rebate online. Once your submission is complete you cannot change your rebate Reward type.

9. Why are some rebates not eligible for online submission?
We exclude most software because many are upgrader rebates that we can't verify online at this time. While most other rebates are eligible, a few manufacturers haven't joined the Staples Easy Rebates® program and therefore aren't eligible for online submission. Those rebates must be mailed in.

10. Can I change the Reward type on a mail in rebate?
Unfortunately, no. Mail in rebates do not allow you to select a different reward type.

11. Do I have to submit my rebate online? Or can I still mail it in if I wish to?
There is always the option of mailing in your rebate submission. The online form is just our way of simplifying the rebate submission process.

12. What if the rebate redemption form asks that I send in the original UPC from the product I purchased? Can I still submit the rebate online?
If the manufacturer requires the original UPC, then the rebate is not eligible for online submission. Very few of our rebates require the original UPC.

13. What if the rebate states that I must send in a serial number from the product I purchased? Can I still submit online?
Yes, if the rebate states that it is eligible for online submission. If your rebate requires that you submit the serial number, you will be prompted to enter it online. If you have ordered this item for delivery, please wait until you have received the product before submitting your rebate.

14. If I have started to enter my rebate submission online and I want to stop and mail it in, can I do so?
Yes, you may end the online submission process at any time before completion and mail in the required forms.

15. After submitting my rebate online, I received an invalid notification. What do I do now?
This means more information is required, some of the information you provided is incorrect or your submission did not meet the qualifying requirements of the promotion. Follow the directions given on the notification and check the information you entered. Then resubmit your rebate with additional or corrected information as requested. If you have additional questions or do not understand the invalid reason given, call the toll-free customer service number listed on your rebate redemption form.


16. Why will it take 4-6 weeks for my rebate to arrive if I submitted all the information online?
Once your rebate submission is received, Staples initiates a verification process and the product's manufacturer is invoiced. This can take 4-6 weeks to be completed. Though in most cases, you will receive your rebate sooner than that. NOTE: During the holiday seasons, rebates usually take 6-8 weeks.


17. What is the difference between a Visa Prepaid Card, an Easy Check, an Easy Gift Card and an Easy Gift Check?

1. With a Visa Prepaid Card, you will receive a debit card in the mail that can be used anywhere a Visa debit card is accepted. More details about your Visa card can be found below.
2. With an Easy Rebate Check, you will receive a check in the mail that can be cashed.
3. With an Easy Gift Card, you can use it like cash at any Staples. Easy Gift Cards are only redeemable in store. They expire 90 days from issue date.
4. With an Easy Gift Check, you can use it like cash at any Staples. Easy Gift Checks are redeemable in store, online or through catalog. They expire 90 days from issue date.

18. How do I get my Easy Gift Check or Easy Gift Card?
An Easy Gift Check or Easy Gift Card works just the same as an Easy Rebate®. To submit online, go to www.stapleseasyrebates.com and enter the required information from your rebate redemption form (for a retail purchase) or your order confirmation page (for a delivery order). An Easy Gift Check or an Easy Gift Card is used like cash at Staples. An Easy Gift Check can be redeemed in store, through catalog or online. An Easy Gift Card can be redeemed in store only. They expire 90 days from issue date.

19. I returned/exchanged my rebate purchase that I have already submitted online. What happens now?

1. If you have returned your purchase within the 14-day return period, your rebate submission will be invalidated and the rebate will not be sent.
2. If you have exchanged your purchase for the same exact item and the rebate promotion is still active, no further action is needed. Your rebate is still valid.
3. If you have exchanged your purchase for the same exact item and the rebate promotion is no longer active, your submission will still be valid. No further action is needed.

NOTE: During the holiday seasons, rebates usually take 6-8 weeks.

20. I made a purchase at the in-store kiosk. Which numbers are needed when entering my submission?
Just your order number and rebate offer number. On stapleseasyrebates.com, choose the "Ordered at a computer terminal in store" option. You will be required to enter your order number, rebate offer number and zip code.

21. If I have a question during the online submission process that is not answered in the Frequently Asked Questions section, how can I get an answer?
If you do not find the answer to your question in this section, call the toll-free number listed on your rebate redemption form to speak with a customer service representative.



General Rebate Information Questions

1. I lost my sales receipt. Can I still get my rebate?
2. Is it best to send a copy of my receipt and hold onto the original?
3. If I take advantage of the Staples price-match guarantee on a product, will I still be eligible for a rebate on that same product?
4. I forgot to send in my rebate and it has expired. Can I send it in late and still receive my rebate?
5. I went to a Staples store and they advertised a rebate for a product I bought, but they didn't have the rebate forms. What should I do?
6. When mailing a rebate, can I mail more than one rebate in the same envelope?
7. What does it mean if I'm asked to send the original “UPC”?
8. What are the different kinds of rebate offers?
9. How do I check the status of my rebate?
10. I can't find the answer to my question here. What do I do?
11. Does Staples or the manufacturers sell my information to third parties for the purpose of solicitation?

Answers

1. I lost my sales receipt. Can I still get my rebate?
For a mail-in rebate, in most cases all you will need is your rebate redemption form. See details of the specific rebate for more information. With Staples Easy Rebates®, the vast majority of rebates do not require a sales receipt. You will, however, need your rebate redemption form for a retail purchase or your packing slip for an online or delivery purchase.

2. Is it best to send a copy of my receipt and hold onto the original?
With Staples Easy Rebates®, you can enter the required information online instead of mailing the receipt in. If you prefer to submit your rebate by mail, review the requirements on the rebate redemption form to see if the manufacturer requires the original receipt or if a copy is acceptable. You should always retain photocopies of ANY submitted materials for future reference.

3. If I take advantage of the Staples price-match guarantee on a product, will I still be eligible for a rebate on that same product?
In most cases, yes. However, you need to check the terms and conditions of the rebate to see if there is a minimum purchase price requirement. If there is a minimum, and the price-match guarantee brings you below that price, you will not be eligible for the rebate.

4. I forgot to send in my rebate and it has expired. Can I send it in late and still receive my rebate?
If the postmark date or submission date has passed for your rebate, unfortunately you will not qualify. Rebates are special because they aren't offered all the time - so always check your dates and apply promptly!

5. I went to a Staples store and they advertised a rebate for a product I bought, but they didn't have the rebate forms. What should I do?
If the rebate redemption form did not print, you can either print a copy of the rebate form from the Rebate Center at staples.com or you can call a Staples store and they will print it for you.

6. When mailing a rebate, can I mail more than one rebate in the same envelope?
No, do not include multiple offer submissions in the same envelope. Because different offers often have different addresses, they must be mailed separately.

7. What does it mean if I'm asked to send the original "UPC"?
You will need to send the product barcode, which is found on the packaging. Some boxes may have several different barcodes. If you are unsure, ask a store associate or call the customer service number listed on your rebate redemption form. If it's an Easy Rebate®, you will not be required to send in the original UPC.



8. What are the different kinds of rebate offers?

1. Visa Prepaid Card: A debit card mailed to you that can be used anywhere a Visa debit card is accepted. More details about your Visa card can be found below.
2. Easy or Mail-in Rebate Check: A check mailed to you that can be cashed.
3. Gift Card: A gift card mailed to you that can be used on future purchases at Staples.
4. Gift Check: A gift check mailed to you that can be used on future purchases at Staples.
5. Upgrader Rebate: A rebate available on the upgrade version of software. These require proof of previous ownership in order to be eligible for the reward.
6. Bundle Rebate: A rebate that requires that 2 items be purchased together, for example, a PC and a printer.
7. Product Fulfillment: A product reward mailed to you. For example, a free camera case with a camera purchase.

9. How do I check the status of my rebate?
If you submitted your rebate online, you will receive an email confirmation that your rebate submission will be processed. That email will contain a link to track your rebate. To check the status of your mail-in rebate, use our rebate tracking system at www.stapleseasyrebates.com or call the toll-free number printed on your rebate redemption form. When tracking online, be sure to choose the "Track a mail-in rebate" link.

10. I can't find the answer to my question here. What do I do?
There is a customer service phone number listed on every rebate redemption form.

11. Does Staples or the manufacturers sell my information to third parties for the purpose of solicitation?
For full details on this policy, please click on the "Privacy Policy and Security" link, which is available at the bottom of the page at www.stapleseasyrebates.com.


Frequently Asked Questions About Your Visa Prepaid Card

1. Where can I use this card?
2. Why is the word "Debit" on the front of the card?
3. Can I withdraw cash?
4. What is an "Account Maintenance" fee?
5. How is my card different than a credit card?
6. Will I receive a separate billing statement for my card?
7. How can I check my card balance?

Answers

1. Where can I use this card?
You can use your prepaid card to purchase goods and services at more than 24 Million locations world-wide that accept Visa® debit cards.

2. Why is the word "Debit" on the front of the card?
In response to Visa and MasterCard regulations, Issuers are required to label non-credit products with the term “Debit” after January 1, 2004. Although your card may have the word debit on it, please remember to push credit and sign for purchases to indicate you authorize your transaction.

3. Can I withdraw cash?
No. Your card is a stored value card and may be used to purchase goods and services, but there is no cash access. You will not be able to use your card at an ATM or to receive cash from a bank.

4. What is an "Account Maintenance" fee?
Subject to applicable law, a monthly maintenance fee of $3 (USD) applies, but is waived for the first six months after the card is issued. No additional fees will be assessed once the card balance reaches zero. For a complete list of fees associated with your card, please refer to the Terms and Conditions included with your card.

5. How is my card different than a credit card?
A credit card gives you a line of credit, which you have to pay back. Conversely, this card is a debit card that is pre-loaded with YOUR money. You can spend the funds as you see fit, but you can’t spend more than your current available card balance.

6. Will I receive a separate billing statement for my card?
No. All transactions that you make with your card are available for viewing online at www.StaplesEasyRebates.com/rebatecard. When you want to double-check your transaction activity, simply log in to your account on the website. If you are not able to access your statement online, or if you prefer, you can use our automated system to receive transaction history or you can also contact Customer Service for further assistance by calling 1-866-923-0052.


7. How can I check my card balance?

You can obtain your rebate card balance via 4 convenient methods:

1. Visit the cardholder website by clicking on the "Check my rebate card balance" link on the Staples Easy Rebates® home page
2. Visit the cardholder website at: www.StaplesEasyRebates.com/rebatecard
3. Call the customer service number, 1-866-923-0052
4. Go to the web cardholder website and sign up for optional text alerts and have your balance sent as an SMS text message to your phone after each purchase.

If you are checking the balance of multiple cards, you will need to log out in order to enter each additional card number.


Managing Your Visa Prepaid Card

1. How do I activate my card?
2. How do I view my card activity online?
3. Is there a PIN assigned to this card?
4. What should I do if my card is lost or stolen?
5. How do I change my address?
6. Does my card ever expire?
7. How do I cancel my card?

Answers

1. How do I activate my card?
Your card has arrived active and is ready to use. It is not necessary to activate the card.

2. How do I view my card activity online?
Viewing your card activity online is as simple as visiting the cardholder website at www.StaplesEasyRebates.com/rebatecard. Once at the site, you will need to log in using your Tracking number which can be found on the bottom left of your card back.

3. Is there a PIN assigned to this card?
No. You will not need a PIN to use your card. When given the option, select credit as your payment method (even though you have a debit card) and you will not be prompted to enter a PIN.

4. What should I do if my card is lost or stolen?
You should treat your Card as if it were cash. Guard the account number the same way you would cash or any credit card. Do not share your Card number with anyone. If you lose your Card or believe it to be stolen call our Customer Service team immediately at 1-866-923-0052 to report a lost or stolen card, and to order a replacement card. We will cancel your old Card, transfer the remaining balance to a new Card and then mail it out to you at the address on file. If you report the lost or stolen card in a timely manner, you will not be responsible for any unauthorized charges per the Terms and Conditions.

5. How do I change my address?
If you need assistance updating your account information, please visit the cardholder website at www.StaplesEasyRebates.com/rebatecard or contact our Customer Service Team at 1-866-923-0052.

6. Does my card ever expire?
Yes. You can find the expiration date on the front of your card. If your card is about to expire, and is still active, you can obtain a new card (with an extended expiration period) by calling the Customer Service number on the back of your card.

7. How do I cancel my card?
It is not necessary to cancel your card once the card balance reaches zero. However, if you wish to cancel your card, please contact Customer Service at 1-866-923-0052. The Customer Service number is also located on the back of your card.



Shopping With Your Visa Prepaid Card – In Store

1. How do I use my card to purchase goods and services?
2. How do I use my card at merchant locations with self checkout or when I have to swipe my own card?
3. How do I make a purchase if the total purchase exceeds the balance on my card?
4. Why does my card not work when I try to pay-at-the-pump?
5. How do I use this card when at restaurants?

Answers

1. How do I use my card to purchase goods and services?
You can use your card to purchase goods and services at any merchant that accepts Visa debit cards. To complete a transaction, select “credit” as your payment option to indicate you will sign to authorize your transaction. If the funds are available in your account, the purchase will be approved.

2. How do I use my card at merchant locations with self checkout or when I have to swipe my own card?
At certain merchant locations (example: grocery stores), the merchant may require that you swipe your card yourself. On these occasions, make sure that you choose "Credit" as the payment option. Even though your card is a debit card, it does not have a PIN and you are required to select "credit" to complete your purchase.

3. How do I make a purchase if the total purchase exceeds the balance on my card?
Notify the cashier of the amount available on your card and provide a second form of payment for the remaining amount of the purchase.

4. Why does my card not work when I try to pay-at-the-pump?
To protect cardholders, we have disabled all cards at self-service pay-at-the-pump gas stations. Please note that while you can't pay-at-the-pump; you can still use your card at these locations by asking the attendant to process your card.

5. How do I use this card when at restaurants?
Please be aware that restaurants often authorize an additional but temporary 20% gratuity charge to your bill. You must have the amount of the bill plus 20% in order for your charge to be approved. The actual amount charged to your card will be the price of the meal plus the gratuity that you add.



Shopping With Your Visa Prepaid Card – Online

1. How do I shop online using my card?
2. When shopping online, can I split a payment between my card and a credit card?
3. Can I spend more than my available balance?
4. What if the amount of my online purchase is more than my available balance?
5. Why did my balance only decrease by $1 after I made a purchase at a merchant?
6. What if a transaction is not approved by an online store?

Answers


1. How do I shop online using my card?

Shopping online is easy. Just follow these simple steps:

1. Select the items you want to buy
2. Proceed to "check out"
3. Select Visa as your payment option
4. Enter your 16-digit card number, and the 3-digit Security Code (if required, it can be found on the back of the card and it is the last three digits printed in the signature panel), and your expiration date
5. Enter the address that you have associated with your card which by default is where you received the card.

That's it. The merchant will process your transaction.

2. When shopping online, can I split a payment between my card and a credit card?
Only if the online merchant permits "split" payments. Please note however, that most online stores only accept one credit card for payment. And since your card is processed as a Visa transaction, you may not be able to enter more than one card type to complete the transaction.

3. Can I spend more than my available balance?
No. You will not be able to spend more than your available balance. The merchant will decline your transaction.

4. What if the amount of my online purchase is more than my available balance?
In this case, your purchase will be declined.

5. Why did my balance only decrease by $1 after I made a purchase at a merchant?
Often, online merchants do not immediately charge customers for the full amount of the purchase. Many will "authorize" (temporarily deduct) $1 from your balance for verification purposes. This is a routine practice that affects all standard credit and debit card users. In most cases, merchants that operate in this manner will debit your balance for the full amount of the purchase and return the "authorized" $1 to your balance. The merchant may take up to 30 days to return these funds to your balance.


6. What if a transaction is not approved by an online store?

In the unlikely event that your transaction is declined by an online store, please make sure that you have done the following:

1. Verified that the merchant accepts Visa debit cards
2. Chosen "credit card" as the payment method
3. Selected "Visa"
4. Correctly entered your 16-digit card number
5. Correctly entered your Security Code (if required)
6. Correctly entered your expiration date
7. Correctly entered your name (as it appears on your card)
8. Correctly entered your address (same address on file for your account)
9. Are not attempting to purchase goods or services in an amount that is greater than your available balance

If these tips do not resolve your issue, please contact Customer Service at 1-866-923-0052.



Adding & Withdrawing Money to your Visa Prepaid Card

1. How do I know how much money I have in my available balance?
2. Can I add money to my card?

Answers

1. How do I know how much money I have in my available balance?
You can obtain your balance via 3 convenient methods: visit the cardholder website at www.StaplesEasyRebates.com/rebatecard, call the customer service number 1-866-923-0052 or sign up for optional text alerts and have your balance sent as an SMS text message to your phone after each purchase.

2. Can I add money to my card?
No, you will not be able to add your own money to this card.



Disputing Charges on your Visa Prepaid Card

1. There is a duplicate charge marked as “Pending” on my account - can I dispute it?
2. There is an unfamiliar charge on my account - what should I do?

Answers

1. There is a duplicate charge marked as "Pending" on my account - can I dispute it?
No. Charges labeled as "Pending" will either settle or be automatically removed from your account typically within 7 days. We will only accept dispute forms for settled transactions that have posted within your transaction history - any dispute forms received for "Pending" charges will not be processed.

2. There is an unfamiliar charge on my account - what should I do?
Inform Customer Service of the unfamiliar charge by calling 1-866-923-0052. The customer care rep will guide you through the process.



Security and Privacy

1. How do I know my personal and card information is secure?
2. Will you divulge my personal information to anyone?

Answers

1. How do I know my personal and card information is secure?
All transactions take place on a secure server, and all of your personal and card information is encrypted using a Secure Socket Layer (SSL). We encourage you to carefully review our Privacy and Security Policies if you have further questions about these matters.

2. Will you divulge my personal information to anyone?
No. We will not divulge your email address or other personal information to any third party without your authorization.

[Kana16]

I just got my first two easy rebate checks in the mail. I read the info above but I'm still not positive on how to use them. Do I just use it in store like a normal check? What happens if the amount I'm buying isn't as much as the rebate check?

[lovemygirls]

I just got my first two easy rebate checks in the mail. I read the info above but I'm still not positive on how to use them. Do I just use it in store like a normal check? What happens if the amount I'm buying isn't as much as the rebate check?

You can use the rebate checks toward your next purchase. If you do not use the total amount of the rebate check then at the end of your register reciept you will have something similar to a CVS ECB to use on a future visit.

[ligera]

How is the sales tax figured if I purchase with a Reward. I should have $30 ink recycling rewards coming this month, and our Missouri sales tax is 7.6%.
Edit: Answering my own question, tax is charged after the rewards are deducted. Thanks, self. You're welcome. :)

[girlsgalore]

Some of the FAQ info has been updated on Staples.com.
One in particular is the Easy Gift card - they now have no expiration date.

[ligera]

Quick noob question: My backpack and paper rebates just showed up as "validation complete", about how long before I can expect to receive the GC and check? Thank you.

[kval07]