Staples FAQ

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Staples and staples.com
Frequently Asked Questions (FAQs)

• Website
• Contact Info
• Staples Rewards
• What is a Staples Ship Center Order?
• What does it mean when my order says: Processing, Shipped, or Item(s) Not Available, Cancelled or Shipping from Store?
• What if I do not receive my order by the Scheduled Delivery Date?
• How will I know if Staples.com received my order?
• How can I check the delivery status on my order?
• How do I use my Staples RewardsSM Number when I place an order?
• How do I redeem coupons on the site?
• Can I add or delete items from my order if I change my mind?
• What do I do if I want to cancel my order?
• How do I sign up for a Staples catalog and other direct mailings?
• How do I unsubscribe or remove myself from receiving Staples catalogs or other direct mailings?
• What is your delivery policy?
• How can I check on my order's delivery status?
• Return Policy
• How do I return something I've ordered via the Internet?
  
• When the driver comes with my new order, can I give him items I want to return?
• When will my return be picked up?
  
• How do I sign up for Staples email offers?
• How do I sign up for a Staples catalog and other direct mailings?
• How do I unsubscribe or remove myself from receiving Staples email offers?
  
• How do I unsubscribe or remove myself from receiving Staples catalogs or other direct mailings?
• How do rebates work?
  
• Staples 110% price-match guarantee

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Contact Info

1-800-3STAPLE (1-800-378-2753)

Online

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Staples Ship Centers allow you to ship items via UPS from a Staples store. You can save your shipping information and addresses in our database and can access this information from any store. You can also track this order through Order Status with the UPS Tracking Number given to you at the Staples Store. To check your order status click here

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Processing means we have received your order and are in the process of filling it.

Shipped means we have filled this portion of your order. It is on the delivery truck and will be delivered soon.

Item(s) Not Available means this portion of your order was not filled. A Customer Service Representative from Staples will be contacting you with more details.

Cancelled means the order was cancelled by either the customer or by
Staples. A customer service representative from Staples will be contacting you with more details.

Shipping from Store means your order is being filled and shipped from a local Staples retail store in your geographic area.

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If you do not receive your order by 5 P.M. on the scheduled delivery date, contact Customer Service via e–mail at support@orders.staples.com or call 1–800–378–2753. UPS may deliver to residential addresses up to 7:00 p.m.

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Once an order you have placed for delivery has been processed, you will receive a confirmation via email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other changes to your order.

You can also check the most current order status. Just click here and then type in your Order Number and ZIP code. You may also log in to Staples.com, click on "Order Status" and select the appropriate order for tracking information. If there are any problems with your order that we need your help to resolve, we will contact you by phone. If we can't reach you right away, we will contact you by email.

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To check the delivery status of your order click here and type in your order number and zip code. You can also call us at 1–800–3STAPLE (1–800–378–2753) if you need further details regarding the delivery status of your order. We deliver between the hours of 9:00 AM – 5:00 PM, M–F excluding holidays. We cannot determine exact delivery time, but we can tell you if it has been shipped, and whether or not there are any problems with your order that have been reported to us.

For your Staples.com order paid in the store at the register, an extra day is added onto delivery due to order processing in the store.

For more specific delivery details, please refer to your order.

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Your Staples RewardsSM Number can be used when placing an order for products on Staples.com. You can add your Staples RewardsSM Number to your account by using the following steps:
Step 1: Click My Account from the homepage.

Step 2: Under Personal Information, click the View Now link.

Step 3: Click Edit next to the Customer Number section.

Step 4: Enter your Staples RewardsSM Number and press Continue.

If you do not have an existing account on Staples.com but do have a Staples RewardsSM Number you will need to follow these steps:

Step 1: Click Log In on the top right corner of the homepage.

Step 2: Click Continue to create a new account.

Step 3: Enter your Staples RewardsSM Number in the field provided and click Continue.

Please note: Currently, purchases made on Staples Business Services do not count toward Staples RewardsSM.

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You can add coupons to your cart at any time.

1. Click on your cart in the top right hand corner.
2. Click the "Add/Edit Coupons" button at the bottom of the page.
3. Enter your coupon code and click "Add Coupon"
4. Click "Back to My Order" to return to your cart.

Important Restrictions:

• Coupons are not transferable.
• Coupons may only be used once and cannot be used on subsequent orders.
• Please observe the coupon limits on particular offers (there is a 3–coupon limit to $3 off recycled ink cartridges). Note: there is also a 10–coupon maximum for any single order.
• Void where prohibited.
• No cash or credit back.
• Coupon must be submitted at time of order.
• Expired coupons are not valid.
• Tax and delivery are not included in calculating minimum purchase requirement.
• Coupons are not valid on previous purchases.
• Only one "Dollars off" coupon per purchase. (See definition below.)
• Minimum purchase requirement for "Dollars off" coupon must be met with purchases to which no other coupon or instant savings offer applies.
• "Product specific" coupons may be combined with other coupons as long as the purchase requirement of each coupon is met independently. (See definition below.)
• Staples RewardsSM checks can be redeemed on any order.
• Limit one per customer.
• Not valid on downloadable software, services, business service provider or custom–printing service provider web sites, gift cards or postage stamps.
• Not all coupons can be used in the store, through the catalog and on Staples.com. Please see coupons for details.
• We reserve the right to charge credit cards for the amount of the coupon.

Definitions:

• "Dollars off" coupons provide a general discount on your order total.
• "Product specific" coupons provide a discount on a specific product.

Staples.com reserves the right to reject orders that use a coupon code that was obtained from a bulletin board or other Internet site. Staples.com also reserves the right to reject orders that use a coupon code that was transferred from a direct mail recipient or that are in violation of any coupon restriction listed above. If our system does not accept your coupon code and you believe you hold a valid coupon, please call us at 1–800–3STAPLE.