Staples FAQ

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When you order a Staples catalog filled with thousands of office products you will be able to take advantage of our everyday low prices right over the phone or online at Staples.com. To order your Staples catalog call us toll free at 1–800–3STAPLE or go to the Request a Catalog page and select from our Staples Office Supply Catalog or Staples Furniture Catalog

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If you no longer want to receive special offers by email, you can you can remove your email address from our list at any time in one of two ways:
Option 1:

• Click on the unsubscribe link located at the bottom of every promotional email

Option 2:

• Log in to your Staples.com account.
• Click on My Account.
• Click on Personal Information.
• Under the category "Receive special savings by email" click Unsubscribe.
• Check the box to remove yourself from the Staples.com email list and then click Submit.
• Please allow up to 10 business days for changes to take effect.

Call 1–800–3STAPLE if you have any questions.

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You can request to be removed from our catalog and mailing lists by following any of these steps:

• Call us toll free at 1–800–333–3330
• Write to us at:

Staples Business Delivery
Marketing Services
500 Staples Drive
Framingham, MA 01702

• Fax the back page of your Staples Business Delivery Catalog (with your instructions to be removed on it) to us toll free at 1–877–333–0398

• Or Click here to fill out our web–based form

To obtain information about having your name and home address removed from marketing lists on a national basis, you may contact Direct Marketing Association at www.the–dma.org.

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We've made rebates easier than ever!
Staples Easy Rebatessm
Now you can submit most rebates online* — no clipping, no mailing, no hassles. Easy Rebates are available on products purchased in Staples® stores, through our catalog and online at Staples.com®.
Look for Easy Rebate products every time you shop. They're identified by the phrase "Easy Rebate" in the product description. When you're ready to submit your Easy Rebate, go to www.stapleseasyrebates.com and enter the required information right online. You won't have to clip out UPC codes or mail in receipts. You'll even receive emails keeping you posted on your rebate status, with links to the track status page online. Best of all, you'll receive your rebate faster than ever — within 4–6 weeks.
Learn more about Easy Rebates.
*Certain products, including most software titles, are not eligible for online submission. Any products excluded from the online submission process will be advertised as qualifying for a "mail–in rebate" versus an "Easy Rebate."
Mail–in Rebates
Mail–in rebates are easier, too! You can find and print rebate forms, and even track the status of your mail–in rebates at www.staples.com/rebatecenter.
Because many rebate offers require original sales receipts and rebate forms, it is important to make copies of both and keep them with your records. Should a problem arise with your rebate redemption, having these copies will make it easy for us to resolve the issue.
If you purchased a rebate item through our catalog or at Staples.com and a receipt is required as Proof of Purchase, you should use the packing slip that was included in your order as your receipt.
If you have questions about your rebate, please call 1–877–266–6483.

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How does Staples 110% price–match guarantee work?

If you find a lower price, anywhere else on a new identical item, just show us the lower price when you buy the item at Staples or within 14 days of your Staples purchase — and we'll give you 110% of the difference.

Which items does Staples price match?

Almost everything we sell. The item must be identical, including model number, components and U.S. warranty. For wireless phones and other items with a service plan, the plan, provider, and other terms must be the same. The item must be in stock and available for purchase at that price from an authorized US reseller, whose authorization we reserve the right to verify.

Which items and services aren’t available for price match?

We don’t match our store prices to those on other companies’ web sites. We don’t price match our third–party providers' products and services (e.g., Sprint® service, tax preparation, payroll services, and custom printing), items sold on auction sites or at local or special events (e.g., grand opening, anniversary or liquidation sales). We don’t price match taxes and typographical errors.

What if I find a lower price at Staples?

If you find a lower price in one of our stores, catalogs or on Staples.com®, we’ll match the lower price, however the additional 10% of the price difference does not apply. If an item is marked "clearance", the clearance price is only valid for in stock product that is marked at that clearance price.

How do Staples coupons and rebates contribute to the Staples price?

When calculating a price match, we’ll deduct any available Staples coupons, Staples Rebates (Instant, easy or mail–in) and manufacturer rebates from the Staples price to arrive at a net price. For example, if you buy an item from us for $100 and we offer a $20 instant rebate, the net price is $80. If another company’s price is $80 or more, we will not match the price. Another example: if you buy an item from us for $159 and you have a $30 coupon, the net price is $129. If another company’s price is $125, your price match would be $4.40 (110% of the difference).

Will Staples match another company’s price when combined with an instant rebate, mail–in rebate, gift check, or gift card, or free or discounted item?

We’ll match another company’s final price after deducting an instant rebate. If another company offers a product that comes with a mail–in rebate, gift check, gift card, or an equivalent, we will only match the price you pay at the point of purchase and will not take the mail–in rebate, gift check, gift card or equivalent into account. If another company offers a product that comes with a free or discounted item and Staples does not carry the free or discounted item, we will only match the price you pay at the point of purchase and will not take the free or discounted item into account.

Are delivery charges included in the price match?

Yes. When we compare our price to another company's delivery price, the equivalent delivery charges will be included. If the other company's delivery charges are not supplied, we will add $7.95 to the other company's price.

Are quantities limited on price–matched products?

We may limit the quantities of price–matched items, particularly if the other company does. In addition, we reserve the right to limit quantities sold to a customer.

For policy information see customer service desk in store or call 1–800–333–3330. For a price match see customer service desk in store or call 1–800–333–3330. This policy is subject to change without notice.