Staples FAQ

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• Call us right away at 1–800–3STAPLE (1–800–378–2753) or send us an email. Most orders are transmitted almost immediately to our warehouses and we may not be able to cancel your order. If your order is past the cancellation point, simply refuse delivery and contact customer service at 1–800–3STAPLE (1–800–378–2753) to inform them of the refusal.
  
  Please refer to our return policy for more information.

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When you order a Staples catalog filled with thousands of office products you will be able to take advantage of our everyday low prices right over the phone or online at Staples.com. To order your Staples catalog call us toll free at 1–800–3STAPLE or go to the Request a Catalog page and select from our Staples Office Supply Catalog or Staples Furniture Catalog.

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You can request to be removed from our catalog and mailing lists by following any of these steps:

• Call us toll free at 1–800–333–3330
• Write to us at:

Staples Business Delivery
Marketing Services
500 Staples Drive
Framingham, MA 01702

• Fax the back page of your Staples Business Delivery Catalog (with your instructions to be removed on it) to us toll free at 1–877–333–0398

• Or Click here to fill out our web–based form

• 
  To obtain information about having your name and home address removed from marketing lists on a national basis, you may contact Direct Marketing Association at www.the–dma.org.

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Staples delivery policy

• An estimated delivery date will be provided after your order is placed.
• These dates vary due to carrier shipping practices, delivery location and the items you order. Products may be delivered in separate shipments.
• Delivery dates noted apply to orders placed by 5:00 p.m. local time (or 4:00 p.m. local time in stores and in limited locations across the country) and where credit approval and product availability are confirmed by 5:00 p.m. on the same business day* that the order is placed. Items shipped direct from the vendor may require an earlier order placement time. You will be notified of the estimated delivery date in a confirmation e–mail. (Not available for in–store orders if email address is not submitted.)
• Staples' catalog, Web site and US retail businesses are operated within the continental US for customers within the US and therefore do not ship or bill to international addresses. Staples delivers to street addresses (not P.O. Boxes or APO/FPO) in the continental US only.

Certain Staples items originate directly from carefully selected vendors and manufacturers. In many instances, delivery personnel will deliver your order to your entrance. Other items are prestocked at warehouses around the country and delivered by a common carrier. For these items a loading dock is needed. If one is not available, delivery personnel will bring your order to the tailgate of the truck and you are responsible for unloading the items and bringing them into your building.

*Business days are defined as Monday through Friday, except holidays.

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To check the delivery status of your order click here and type in your order number and zip code. You may also log in to Staples.com, click on "Check Order Status" and select the appropriate order for tracking information. You can also call us at 1–800–3STAPLE (1–800–378–2753) if you need further details regarding the delivery status of your order. We deliver between the hours of 9:00 AM – 5:00 PM, M–F excluding holidays. We cannot determine exact delivery time, but we can tell you if it has been shipped, and whether or not there are any problems with your order that have been reported to us.

For your Staples.com order paid in the store at the register, an extra day is added onto delivery due to order processing in the store.

For more specific delivery details, please refer to your order.

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Easy Returns.
If you’re not 100% satisfied with your Staples purchase, return it for any reason.
Office supplies: No matter when you made your purchase, you can return office supplies to us for a full refund.

Software: Return unopened software that we currently sell for a full refund at any time. We’ll gladly exchange opened software for the same title and version.

Technology: Because technology changes so quickly, we can only accept it for return within 14 days of the date of receipt. This includes: computers, monitors, notebooks/laptops, copiers, all–in–one machines, digital cameras, modems, printers, computer peripherals, handheld computers, fax machines, scanners, wireless phones, telephones, and networking products.

Furniture: Furniture is subject to natural wear and tear, so we can only accept it for return within 14 days of the date of receipt. Custom–ordered and custom–assembled furniture is made and/or assembled to your specifications, so it’s only returnable if it’s defective when you receive it.

Prepaid Cards: Prepaid Cards are non–refundable and are valid only at the retailer/service provider listed on the card. Prepaid cards cannot be redeemed for cash. Specific terms and conditions are stated on the back of each card.

Refund Policy: If you paid with cash, debit card, or check, we’ll refund your purchase with cash (in–store) or check (delivery). If your purchase exceeded $500 pretax, and you paid with cash, debit card, or check, your money will be refunded in the form of a corporate check. If you paid by credit card, we'll credit your account.

Simply return your purchase in saleable condition with the original packaging, including Universal Product Code (UPC), manuals, parts, and your receipt or packing slip.

Just bring your return to any Staples store. If you don't have your receipt your return is eligible only for an in–store credit. Any return without a receipt is subject to verification and requires a valid state identification or passport. We carefully monitor our refunds and in some rare cases returns made without receipts may be refused.

If you ordered through our catalog or Staples.com®, you can also have us pick up your return – just call 1–800–333–3330 or go to support@orders.staples.com. For delivered items, we’ll refund your delivery charges if the item is defective.

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You can bring your return to any Staples store, even if you ordered it online or by catalog. We also offer convenient pickup for online and catalog purchases – just call 1–800–333–3330 or go to support@orders.staples.com. For these purchases, we’ll refund your shipping charges if the item is defective.

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Drivers cannot accept items for pickup unless you have already called or e–mailed Staples. When you call or email us for a return, we generate paperwork that the driver will bring to you for signing. This ensures that you receive credit for the items you return.