 Staples Copy Paper Rebate Possibly Denied
I just rec'd an e-mail stating that my rebate had been denied for the (2) pkgs of Staple brand 8 1/2 x 11 copy paper on offer # 09-89641.
When I called CS, the rep was very nice. He said Staples had a software issue in the system that caused every rebate submitted for this item to be rejected. He did a manual override and apologized. I asked him if everybody had to call and ask for the override and I was told that was correct; Staples has no intention of fixing this themselves. It's up to the customer.
If you picked up that .01 after rebate paper, get on the horn and start calling. The number is 1-877-549-9794.
You will need your claim/tracking number for them to override it in the system.
HTH
ETA: Apparently the CS rep I talked with was not well informed. Others appear to have no issues w/ their rebates. My apologies for jumping the gun, although I would recommend at least checking the status of your rebate online. Many are showing validation in progress status.
Sorry for any inconvenience.
Last edited by deerekid; 07-22-2009 at 02:53:53 AM.
Reason: Staples software glitch not verified
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