Smith's Food & Drug FAQ's

greenfrog57 · 07-11-2007, 04:59:03 PM

Interesting information & FAQ from the Smith's Website:

What do I do if I don�t like the quality of a Kroger Brand item?
We are proud of the quality of all Kroger products. Our guarantee statement says, �Try our brand, if you don�t like it, we�ll give you the national brand free.� Our store will be glad to assist you with your concern if you will kindly return the dissatisfactory product to them.

Internet Services FAQ

greenfrog57 · 07-11-2007, 04:59:57 PM

Can I view the Smith's ad online?

Yes; click here.

greenfrog57 · 07-11-2007, 05:01:01 PM

Does Smith's double or triple coupons and if so what are the details?

Everyday -- no. But, on occassion, Smith's offer doubles, sometimes even double dollars. In 2006, it was only offered once -- the weekend after Thanksgiving (last weekend in November). In 2007, it was not offered at all.

greenfrog57 · 07-11-2007, 05:02:45 PM

How does Smith's handle BOGO sales and coupons? Can I use 2 coupons on a BOGO sale?

Smith's BOGO policy is to let you use 2 coupons on BOGO specials, one for each item. (Maximize your savings!)

greenfrog57 · 07-11-2007, 05:04:16 PM

Does Smith's have Catalina promotions?

Yes -- check the Kroger Catalina thread here. Catalina promotions are generally company-wide

greenfrog57 · 07-11-2007, 05:05:34 PM

Do I need a store card to get in on the savings?

Yes you need a Smith's Food & Drug FreshValues Card to get the advertised prices. You can get a card at the store from the Customer Service Desk or from the cashier. If you forget or lose your card, you can use your linked phone number on the customer terminal at the check-out lane.

greenfrog57 · 07-11-2007, 05:08:11 PM

Already a FreshValues' Card member?

Set up your smithsfoodanddrug.com online account and link it to your FreshValues' Card. You will be able to update your FreshValues Card information and view your current reward programs.

greenfrog57 · 07-11-2007, 05:10:11 PM

What are the rewards programs offered by Smith's?

Here's the info from the ad:

Smith's Fresh Values Rewards
It's our way for saying thank you for shopping at Smith's.

Want to get paid to shop?

It's easy
Just shop as you normally do, show your rewards card at the register, and you'll earn points that could qualify you for up to 4 rebates per year.

It's smart
You have to buy groceries anyhow, so why not get rewards for doing it? It's just plain smart.

It's personal
Receive coupons selected just for you from Smith's and your favorite brands. Plus, with personal e-mail offers, you can bag bonus points on things you buy and new products to try.
Now, you can get paid to shop!

The more you shop, the more rewards you'll get. It's easy!

Shop
Get 1 point for every dollar you spend on nearly everything you spend at Smith's.
Check your receipt after each visit for a total of your rewards points.

Get Rewards
Get a $5 rewards certificate for every 500 points you collect. Rewards are mailed to you four times a year in February, May, August, and November.

Repeat
You have to buy groceries anyway, so why not get rewards for doing it? It's just plain smart. See stores for details or go to Smith's Rewards

50 bonus points
Join today and receive 50 bonus points.

Additional information from the website:
Go Green!
Reduce waste and get bonus points for bringing your own shopping bags.

It�s Your Fresh Values Card Too!
As a rewards member, you'll continue to enjoy all the perks of your Fresh Values card, like 1,000s of yellow tag savings and weekly specials, fuel discounts and lost key return.

50 Bonus Points!
Join today and receive 50 bonus points. It's free and easy.
* See Customer Service for details.

Quality, Value, and rewards
There's no better way to earn points than with our family of Smith's and Kroger brands.

Terms and Conditions, Frequently asked questions about Smith's Fresh Values rewards:
How do I get rewards?
You will earn 1 point for every $1 you spend on nearly everything in the store (see restrictions below). You will get $5 in rewards certificates for every 500 points you collect. rewards certificates are good toward future purchases at Smith's Food and Drug stores.
How do I get my rewards, and when?
Your rewards certificates will be mailed to you every 3 months. See table below for approximate in-home dates:

rewards certificates earned during:

Mailed to home January, February, March Early May April, May, June Mid August July, August, September Early November October, November, December Early February

Over what time period can I get points?
Points accumulate from January 1 to December 31. There is no limit to the number of rewards certificates you can get in a year. Points do not carry over from year to year and any remaining points at the end of the year reset to zero. See examples below:

Example #1
Time period
New starting balance Points earned during period* rewards certificates mailed Remaining points Jan-Feb-March01,100$10100Apr-May-June1001,450$1550July-Aug-Sept501,050$10100Oct-Nov-Dec1001,500$15resets to zero at year end

Example #2
Time period
New starting balance Points earned during period* rewards certificates mailedRemaining points Jan-Feb-March0350$0350Apr-May-June350400$5250July-Aug-Sept250800$1050Oct-Nov-Dec501,000$10resets to zero at year end

Do I continue to get my fuel savings and other current Smith�s Fresh Values benefits with the new rewards program?
Yes! The rewards program incorporates all the benefits of your Fresh Values card, with the addition of rewards.

Where can I update my information if I move and change my email address?
Stop by any Smith's store, go to Smithsfoodanddrug.com, or call 1-800-764-8897.
*Restrictions:
Accumulate points in every department except fuel, prescriptions, Kroger or Smith's gift cards, postage stamps, lottery tickets, Western Union, money orders, transit passes, fees, phone activation, sales tax, Ticketmaster, alcohol, tobacco, and any products prohibited by law. You will earn points on purchases of gift cards other than gift cards from Kroger or Smith�s.

Actual mail dates will vary and are subject to US Mail procedures. Smith's reserves the right to change accumulation dates, points value, and mail dates. Smith's is an affiliate of the Kroger Co. Kroger privacy policy applies to the rewards program. See Kroger.com for complete privacy policy.

Smith's can only mail rewards certificates to members who have provided complete address information at least 3 weeks prior to the end of a points accumulation cycle.

If you have additional questions about rewards, please call 1-800-764-8897

These are the "old" rewards programs still offered in areas where Smith's new Rewards program has not been started.

(:tha