Shaws FAQ

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• The Official Site
• Shaw's Online FAQ
• Contact Information
• How do I find a Shaw's or Star Market near me?
• Online Circular
• Why do I need a rewards card and how do I get one?
• How do I update my Rewards Card profile?
• How do I obtain a replacement Rewards Card?
• Shaws Coupon Policy
• Online Coupons
• Why don't I receive coupons in the mail as do other customers?
• I have found a set of keys with a Shaw's Rewards Card. What should I do with them?
• I have lost a set of keys and want to know if they have been returned.
• Can I buy a gift card online?
• How do I request a donation from Shaw's?

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Contact Information

Physical Address:
Store Support Center West Center Street
750 West Center Street
West Bridgewater, MA 02379

Mailing Address:
P.O. Box 600
East Bridgewater, MA 02333

Phone Number:
1-888-431-7429
(Monday – Friday, 8am – 5pm EST)

Contact Online

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How do I update my Rewards Card profile?



You can update your Rewards Card Account information three ways:

• Right here. Enter your new information at our online Maintain Account form and you're done.

• Feedback@shaws.com - Just send us an email with your changes and, of course, your Rewards Card number.

• Visit your local Shaw's Supermarkets or Star Market. We're all here to help.

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How do I obtain a replacement Rewards Card?

You may obtain a replacement card at the service desk in any of our stores or you may complete the Rewards Card application on our web site.

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Why don't I receive coupons in the mail as do other customers?

Some customers opt not to receive mailings from Shaw's when they apply for their Rewards Card. If you are unsure as to whether you opted in to receive mailings, please provide us with your Rewards Card number, name and address so that we can check our system.

If you opted in please be aware that, our marketing department occasionally targets particular areas/customers who will receive certain coupons and promotions. As a result, different customers may receive different coupons at different times.

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I have found a set of keys with a Shaw's Rewards Card. What should I do with them?

Please put the keys in any U.S. postal mailbox. The keys will be returned to Shaw's and we will contact the customer.

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I have lost a set of keys and want to know if they have been returned.

If your keys were found and returned to us, you will be contacted by phone. If you have lost your keys and would like to inquire if we have received them, please call 508-313-4798. You will be connected directly to a message box. Please leave your first and last name, your phone number and a brief description of the keys. We will return your call and let you know if we are in possession of your keys and make arrangements to return them to you.

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How do I find a Shaw's or Star Market near me?

Click Here to view our store locator. You may search by City, State, and/or Zip Code.

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How do I request a donation from Shaw's?

We take a great deal of pride in being a part of the community, always here to help. So send your request, in writing, to: Shaw's Supermarkets, P.O. Box 600, E. Bridgewater MA 02333, Attention: Donation Committee. A letter notifying you whether or not your request has been accepted will be mailed about 2 weeks or so after we receive your letter. In your donation request letter, be sure to include:

• 501C3 Form or Number (Federal Tax Identification Number)
• Information about your organization
• The benefactor of the donation
• Type of donation, i.e. merchandise certificate, product, money
• Telephone number


If you need additional information please click here for the complete donation guidelines.

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Can I buy a gift card online?


Although we don't currently sell Shaw's Gift Cards through our site, you can purchase them easily from our Easton location. Please send your request - with a personal check or money order - to:

Shaw's #109.
690 Depot St.
Easton, MA, 02356
Attention: Store Manager