Have A RiteAid Vent? ~ Post it here

[justmeagain]

At my local Rite Aid's, they have a sign right up by the register with their return policies, etc. & listed on there is that they accept ONE internet coupon with a face value of up to $5 per transaction. That being said .... they've never enforced it with me. =) The register certainly doesn't know the difference.

Jill
lilymaid

Your store has an outdated policy up. I know exactly which signs you are talking about. They are blue and encased in Plexiglas. The updated signs do not limit you to only one internet coupon, they do say that the max per IP is 5.00 and all the usual blah blah blah

[clippyclippy]

So sorry everyone - this is way too long, but I must vent. Only fellow couponers can truly understand.

I experienced a little nightmare at RA tonight - I still can't believe what happened!
My previous issues with RA have been related to being told I can only use 1 like coupon in a transaction because of the wording “One coupon per purchase”. That kind of problem just started this summer – previously RAs in my area have been coupon friendly.

Well tonight reached a whole new level and I believe RA has lost me for good.
I had planned to purchase the Renu contact lens solution on raincheck from when it was free earlier in the month.
I had a few other coupons, including a $5/$25 and my total was near 38.00.
Cashier just entered the Renu regular price with a price adjustment, so I asked her to make sure it shows up as "raincheck" on the receipt, so that I could enter it online to get my SCR. She said she didn't know how to do that and had never heard of that. She asked the other lady in the store who also didn't know how to do it. Both of them work different stores, this is not their usual location.
I said I've done it in the past, so cashier asked me where? I said, "I don't know, could have been another one, not far away - I don't remember, it's been a while."
Then I suggested she call the other store to see if they might know how to do it.
So she did.
And she was on the phone for a while, saying "Uh huh....uh huh....yeah....I hear you...." Etc.
When she got off, she said that the manager at the other store told her I'd already been to their store that evening doing the same transaction and that since I was only allowed to use the $5/$25 once, it would be fraudulent to try to use it again!
What???
I said, "You have to be kidding!" I had not been to RA since Aug. 8. That was the week the Renu was free after SCR and I had just came back in tonight because it's the last day for submissions in August.
She said that in fact, I'd been to RA stores all over, that they "know about me". She added that the other manager had given a description, so she knew it was me.
I told her to call that manager back, and get a better description and to tell her I haven’t shopped RA in 3 weeks - which she did, but I couldn't hear half the conversation. (I should have gotten on the phone myself, but I was really shaken and I didn't think I could keep my head straight and my voice was unsteady) She told them what I was wearing and kept saying "Um-hum...." again. She did say at one point, "She's a little taller than that, about 5' 8'"
When she got off, she said they'd let me do it just this one time, but pointed out that if I tried to do this again, they would put a stop to it.
????? She still thinks I'm that person! (if there even is one...) It was so very upsetting that she was relying on the word of an employee at a different store who couldn't even see me!
This is what she said she was going on:
This person was using the same $5/$25 coupon (well if RA puts it out, do they think only one person is going to use it?)
They fit my description - (not hard to do)
They are also using a RC and trying to tell them how to enter it (well, it's the end of the month - maybe someone else is buying on a RC because it's the last day to make use of it)
They had the same purchases - (I don't believe that)
How do they dare accuse me like that?
So I thought, fine - I'll just finish up and get out of here - I don't plan to use a RA coupon again because I won't be coming back.

But then she tried to total without using my coupons - (1) $1 IP; (2) 3$ IPs ;(2) non-IP RA Qs and an insert Q - all of them completely legit of course. (Renu/Thermacare/Advil/RA Lipbalm freebie)
I reminded her to scan them, but she wouldn't scan the IPs. She said they couldn't take IPs.
I told her that RA policy is that they will accept IPs that are $5 and under. She said "Well you already used the $5 RA IP, you can't use any more."
I said , "The other IPs are less than $5", But they insisted that I could only use one IP in a transaction.

After going in circles for a few minutes, I realized it was hopeless. I told them it really wasn't worth it to me to save a few dollars, if I was going to be treated like I was committing fraud. I said I go out of my way to make sure everything I do is within the policies of the stores I shop at. I was not willing to be accused of fraud and then to give them my money.
So I left the 38.00 of stuff on the counter and walked out.
Never again RA.
I have several prescriptions that I will be moving as soon as possible.

I will be calling that store manager on Monday morning - I've talked to him before, very nice man. If that isn't satisfactory, I'm willing to call the district manager.
What an utterly humiliating experience.

[coolshopper]

YOu can only use the RA $5/$25 one time ? Or each time you have a transaction for $25 ? Help I am very confused .They told me it was okay as londg as the purchase is $25? Someone please let me know .

[kval07]

Ugh...hiring standards have really gone downhill these days. I would be livid. Let us know what happens when you talk to the store manager.

[clippyclippy]

YOu can only use the RA $5/$25 one time ? Or each time you have a transaction for $25 ? Help I am very confused .They told me it was okay as londg as the purchase is $25? Someone please let me know .

The coupon is printed from coupons.com using printer software, giving it a unique code. Each coupon can be used only once, but the software lets you print 2, so that you could use them in 2 different transactions.
You could also print more if you have more than one computer, but you can't make copies of the same coupon.
I had not used any $5/$25 in 3 weeks - I don't know if she was just making up rules because she thought I was a coupon frauder, or if she was really ignorant of the RA policy.
Who knows.

[anothershopper2]

definitely speak to the store manager and/or the district manager. That is insane. Even worse than my stores.

[justmeagain]

I'm very sorry for your experience, I'm not surprised though as I could tell you even worse stories lately. I hope you get some where with management, keep us updated.

[snglbby]

Wow!! I just got the last deals I wanted at my RA tonight! Usually, on Saturday nights, the cashier there is very friendly and helpful, and when I asked him how was I supposed to know what's the correct price/rebate items if they're already tearing tags down for tomorrow's sale? He called a manager over and they took care of the problem. I thanked him for great customer service, so the next time I'm in there, he knows I'm greatful for his help. I wish you had a good experience, since bad experiences travel a lot faster than good ones. That is RA's fault, and they need to hugely apologize and do some better training. How horrible! I would have a difficult time going back if your experience happened to me too!

[kval07]

Wow!! I just got the last deals I wanted at my RA tonight! Usually, on Saturday nights, the cashier there is very friendly and helpful, and when I asked him how was I supposed to know what's the correct price/rebate items if they're already tearing tags down for tomorrow's sale? He called a manager over and they took care of the problem. I thanked him for great customer service, so the next time I'm in there, he knows I'm greatful for his help. I wish you had a good experience, since bad experiences travel a lot faster than good ones. That is RA's fault, and they need to hugely apologize and do some better training. How horrible! I would have a difficult time going back if your experience happened to me too!

Call in a compliment for that store and I guarantee the people that helped you will be falling all over themselves to help you next time you come in.

[knecht531]

That stinks. Lucky at my Rite Aid if I bring my daughter in they all come around to coo at her and they answer all my questions/take all my coupons, they are really pretty nice.

Let us know how it goes talking to the managers.