x6/30/10, x12/31/09 Kraft 2009 BackToSchool rebates

[cjpsmom]

Well, I'm glad someone has spoken with someone with some kind of knowledge. It seems everytime I call, I get someone that has NO clue.

[anaj06]

I too received a phone call from Kraft today telling me my 20.00 check would be in the mail!!

I also asked (just had to) that is it necessary to send in the UPC's for the other rebate in the booklet and was assured it was not that this was an error on their part and UPC were not at all required for either rebate!!

Kristy

Do you think we all need to call individually or do you think they have fixed the problem and we'll all get our checks? I hate calling...maybe I'll give it a few more days and see what happens.

[Bargains4me]

This is the update I received today & I am SOOOO mad! Apparently, now they are saying that I only submitted receipts for 16 items. First, I got rejected for not sending 20 UPCs that weren't even listed on their form & now I didn't submit receipts for all 20 items???? Ugh! Which is it exactly?! I sent all my receipts with all 20 items circled. I have the scanned copies of all the receipts I had submitted as backup so I guess I am going to resubmit & hope for the best. I suppose they will deny me again because they aren't original receipts.

The rep I spoke to was trying to tell me that I must have purchased items that didn't qualify. We went over them one by one & there were 20 of the correct items. I purchased items that were pictured on the rebate form in the sizes specified, duh!

I sure won't be doing this rebate again. This has got to be the worst rebate experience I have ever had. It seems like they purposely want to find a reason to deny it and that the company processing the rebates for Nabisco/Kraft doesn't have a clue.

[Pappys]

. We went over them one by one & there were 20 of the correct items. I purchased items that were pictured on the rebate form in the sizes specified, duh!

.

I think the rep should have reversed the rejection right there.

[Kimber350]

I received the postcard this morning. I called 1-800-622-4726 and spoke to Christina. She said the postcard was an error. We did not need to send in the 20 UPC codes. She said my check has been mailed and I'll receive it within 4 weeks. I checked on www.web-rebates.com, but there is no record of the check as of yet. It's always something with these rebates!

[diana1231]

Good News! I received my rebate today!!! 511-1 hopefully everyone else gets theirs soon

[notmstewart]

I got my check yesterday, and I had not called to find out why I got the postcard. So, anyone else who was just giving it a few days should be ok without having to call the company.

[Mikki 316]

I got an email response:

"Thank you for taking the time to visit us at Kraft Foods - Great Recipes and Food Ideas and for letting me know about your experience.

First and foremost, I'd like to offer you my sincere apologies as I'm sure this was disappointing and inconvenient for you.

I'm sorry to hear that you think we might have made a mistake with your rebate. I would like to make sure your information was not overlooked. Please allow me to take a closer look into the matter. I'll be sending your case to our marketing staff where your submission information will be reviewed again. We scanned your rebate form and all your receipts into our system when we received them earlier. We will get back to you shortly with a response.


I'm also very sorry the contact phone number on your card is a non-working telephone number. The matter has been addressed and corrected.

Once again, I'm sorry for what you went through, and I'd like you to know that I've shared your experience with our Promotions Team. I hope that you'll choose to participate in our future offers and that you'll be totally satisfied with them.
Thank you for your loyalty and we hope that your next experience is a good one."

Okay........so where's my 20 bucks?

[kleenaechs]

I got an email response:

"Thank you for taking the time to visit us at Kraft Foods - Great Recipes and Food Ideas and for letting me know about your experience.

First and foremost, I'd like to offer you my sincere apologies as I'm sure this was disappointing and inconvenient for you.

I'm sorry to hear that you think we might have made a mistake with your rebate. I would like to make sure your information was not overlooked. Please allow me to take a closer look into the matter. I'll be sending your case to our marketing staff where your submission information will be reviewed again. We scanned your rebate form and all your receipts into our system when we received them earlier. We will get back to you shortly with a response.


I'm also very sorry the contact phone number on your card is a non-working telephone number. The matter has been addressed and corrected.

Once again, I'm sorry for what you went through, and I'd like you to know that I've shared your experience with our Promotions Team. I hope that you'll choose to participate in our future offers and that you'll be totally satisfied with them.
Thank you for your loyalty and we hope that your next experience is a good one."

Okay........so where's my 20 bucks?

I am shocked you got a reply. I have never gotten them to answer an email I sent them

[cjpsmom]

I had a message left on my answering machine Wednesday saying that my check was in the mail. We'll see.......