Has anyone received their Free Black & Decker Dustbuster?

[fastcat]

Ok. Its been Eight weeks for me so I called P&G Rebates and asked about this. I explained the promotion, Buy $30 of P&G Products from a participating Giant Eagle store and get a free Black & Decker Dustbuster and the lady checked into my rebate.

It has been DENIED.

I spent over $30 after coupons (as I was unsure if it with work if the coupons took the total below $30), but because my Giant Eagle Receipt just listed 'Air Effects' instead of 'Febreeze Air Effects' the cost of these has not been included and I therefore, according to them, did not reach $30 needed for this promotion.

The lady I spoke to was very nice and said that once I recieve my rejection letter I could argue this with them. The letter should be mailed to me soon.

Has this happened to anyone else? And if so did you get a positive outcome?

TIA

[puakinikini]

That is ridiculous - poor you. So what other company has "air effects" - isn't that phrase trade marked by Febreeze? I would have the manager at the store write a note about their register tape - that should clear it up.

Lame!

[kelkelgil]

I just called and mine was shipped on 4/20/09. The one I sent to my BFF's is getting a letter. Total receipt was short due to coupons, probably won't get the one I sent to DD either.

[pittsburgh24]

well crap - where is everyone calling? I think I got air effects on almost every receipt and none of mine totaled $30 - I can't believe that they are going to pull that one on us, especially since several called and they said coupons wouldn't matter.

[FunnyFace]

but because my Giant Eagle Receipt just listed 'Air Effects' instead of 'Febreeze Air Effects' the cost of these has not been included

UGH! My receipt that total right at $30 before coupons also only says Air Effects. I don't recall if I typed Febreze on the separate sheet or not or if that would even make any difference since the tally sheet is not official. I guess I will find out soon enough.

My other order did not total $30 after coupons either, but everything on the receipt has the brand name so I guess that is a wait and see too unless I call. I purposely took that chance though because getting $OYNO was more ideal for my family than the dustbusters.

I imagine very few spent $30 after coupons and I imagine P&G are going to have quite a few rebuttals on their hands if they required $30 spent after coupons since it was not stated on the form and some of the customer service representatives said, "before coupons".

[FunnyFace]

Wanted to update since I went ahead and made the calls. 1.866.538.5230 (Thanks to Neekyme for the # on an old post on another forum)

Mine: The lady said I did not meet the requirement of $30. I said I did purchase $30 worth and then she asked if I used coupons and said it was before coupons and stated the form said the $30 dollars must be purchase price paid(meaning before coupons). I said the form did not say that and that customer service previously said coupons did not matter. She just said I have to wait for the letter and call back.

I couldn't remember if I sent the Air Effects to my address or my mom's so I made a second call just to check if coupons affected the total.

Mom's: Gentleman said everything looked good and should receive the dustbuster soon. :smile77: So mine must have had the Air Effects and that was the reason, not the coupons.

[pittsburgh24]

You would think someone at P&G would wonder why so may people were submitting so many receipts with air effects on them if they weren't P&G products.

[kelkelgil]

All three of mine had air effects on them. Definately getting one.

[daniellematis]

Wanted to update since I went ahead and made the calls. 1.800.538.5230 (Thanks to Neekyme for the # on an old post on another forum)

Mine: The lady said I did not meet the requirement of $30. I said I did purchase $30 worth and then she asked if I used coupons and said it was before coupons and stated the form said the $30 dollars must be purchase price paid(meaning before coupons). I said the form did not say that and that customer service previously said coupons did not matter. She just said I have to wait for the letter and call back.

I couldn't remember if I sent the Air Effects to my address or my mom's so I made a second call just to check if coupons affected the total.

Mom's: Gentleman said everything looked good and should receive the dustbuster soon. :smile77: So mine must have had the Air Effects and that was the reason, not the coupons.

Can you check that number? I keep getting some drug rep.

[FunnyFace]

Can you check that number? I keep getting some drug rep.

So Sorry! It's 1.866.538.5230