PEPCID AC EZ CHEWS REBATE - Hey, I was shorted on my rebate check!

[TerryTerrific]

Background information ...

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04/18/2008 = mailed in my submission
06/14/2008 = received the rebate check
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56 days (I could not eat, I could not sleep)

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On the rebate form:

“Get up to a $5.50 refund check by mail on Pepcid AC EZ Chews.

Refund based on retail price paid minus one penny."

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The receipt that I submitted said:

1 PEPCID MX EZCH 25CT $10.69

The amount of my rebate check was: $4.68

Q) Huh?

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It was a CVS receipt with two other items purchased:

1 SFTSP SP EXCL 12Z $4.99
1 SFTSP SP EXCL 12Z $4.99

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Coupons redeemed:

$1.00 for the SoftSoap
$1.00 for the SoftSoap
$2.00 for the Pepcid
$2.98 ECB
$3.00 ECB
$4.00 $4.00 off $20.00+
$6.00 ECB

$ 1.04 = Out Of Pocket

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I think I am entitled to a $5.50 rebate check.

Q) Any ideas from the Peanut Gallery?

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Terence in Brook Park, oHIo

[hfawn]

Hm, looks like they took off for the $2 pepcid coupon, as well as the $4/20, then less one penny ($10.69-$2-$4-$.01=$4.68).

Regardless, I would say you are due a $5.50 rebate check. Shady!

Heather

[Mikki 316]

Not that I'm a pro at this, but it seems from the form, you should have gotten $5.49, "Refund based on retail price paid minus one penny."

[TheWoman]

Do ECBs show up on the receipt as coupons? If so, I bet they just used the largest coupon amount--the $6 ECB--as the coupon you used for the pepsid. 10.69 - $6 - .01 = $4.68

[karenh1996]

I got my check for $5.50 and used a coupon at CVS....that's wierd

[Mrs.Nemo]

Do ECBs show up on the receipt as coupons? If so, I bet they just used the largest coupon amount--the $6 ECB--as the coupon you used for the pepsid. 10.69 - $6 - .01 = $4.68

Yep, they do show as coupons

[TerryTerrific]

Do ECBs show up on the receipt as coupons?

If so, I bet they just used the largest coupon amount--the $6 ECB--as the coupon you used for the pepsid. 10.69 - $6 - .01 = $4.68

In the Sunday inserts, that Pepcid EZ Chews rebate offer was printed next to a $2.00 manufacturer's cents off coupon for that thar product.

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On a CVS receipt, a manufacturer's cents off coupon looks like:

COUPON 1.00-

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On a CVS receipt, a CVS coupon or an ECB looks like:

CVS COUPON 1.00-

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I will not let this go without a call to get it straightened out.

"Power to the People and all that jazz!"

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Terence in Brook Park, oHIo

[TheWoman]

Is the time you would spend on hold and then trying to explain the situation worth the 82 cents you have to gain? I would personally just let it go.

[Tammylane]

I can't imagine why you didn't get the full $5.50. I got mine at CVS as well, using the $2 coupon as well as others and ecbs. Paid pretty much nothing oop and I think got ecbs on the Pepcid purchase to boot. I did receive the full $5.50 rebate. I don't know if I would worry about it either. It's a lot of hassle for .82 but at the same time I do understand the principle of the thing and I would be annoyed myself. Good luck. Hopefully they will do the right thing and make up the difference and send a coupon for free product.

[TerryTerrific]

Is the time you would spend on hold and then trying to explain the situation worth the 82 cents you have to gain?

I would personally just let it go.

Believe me ... it is the principle and not the 82¢.

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Q) If one lets this go, who knows what is next?

Q) What dollar amount determines a call to right a wrong?

I go by ignoring the dollar amount and focusing on the poor processing issue.

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That return address of El Paso (it is Young America Fulfillment) has been sending me denail letters left and right.

I scan everything I submit and when checking my scans. I am in the right.

One time it is the wrong date (there was a date range).

Another time it is an invalid UPC.

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I have a feelling the people that process these rebates are paid by the piecemeal and are very careless in terms of the code they choose when stating a reason for the denial.

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Today it is moi, tomorrow it is the co-co-nut (a term of endearment) who is reading this post.

Gotcha!



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Terence in Brook Park, oHIo