Quote Originally Posted by Macaela25 View Post
I ran into this issue today at a Publix I usually avoid, so I hadn't been there since the new policy came out. I got the "just this one time" speech, which I'm pretty sure stemmed from the fact that my total for 22 Gerber Graduates meals and a $6.99 wipes refill was only 48 cents. The AM wouldn't discuss it at all, just that the wording was "confusing". Uh, yeah. I thought they were working to eliminate managers making up rules as they go, not enable them.

I vote that Cathy does a mass training of every Publix manager company-wide on their own flippin' policy.
I had a SM jokingly ask me to come and hold his employee training class for him on the new policy since I knew more about it than he did, lol.

If it is any consolation, I have the same issues with different stores interpreting Publix coupon verbiage differently. It is really getting old.