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Thread: Question about a return (satisfaction guarantee)

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    Default Question about a return (satisfaction guarantee)

    A few months ago, I got 2 boxes of Publix brand diapers. I came home and opened the cases to stack with my other soft packs of diapers in the bottom of the changing table. I recently opened them (they're 3's and my baby is just now getting to them), and I don't really care for them.

    My question is: how picky is Publix going to be on their guarantee? I do have one of the boxes, though it's opened. I don't have my receipt anymore since it's been a while.

    Will I still get my $$?
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    Default Re: Question about a return (satisfaction guarantee)

    Quote Originally Posted by cbms View Post
    A few months ago, I got 2 boxes of Publix brand diapers. I came home and opened the cases to stack with my other soft packs of diapers in the bottom of the changing table. I recently opened them (they're 3's and my baby is just now getting to them), and I don't really care for them.

    My question is: how picky is Publix going to be on their guarantee? I do have one of the boxes, though it's opened. I don't have my receipt anymore since it's been a while.

    Will I still get my $$?
    This is the Publix guarantee directly form their website:

    "The philosophy of pleasing our customers was established from the beginning by our founder, George W. Jenkins. The purpose of his guarantee remains to satisfy the customer: "We will never knowingly disappoint you. If for any reason your purchase does not give you complete satisfaction, the full purchase price will be cheerfully refunded immediately upon request."

    I don't think you will have a problem since you are not satisfied with the purchase. Without a reciept, they may want to issue a Publix gift card.
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