Newbie Questions for Publix Shoppers

[pennywatcher]

Originally Posted by HolJen Hello everyone...I wrote last week when I first joined here. Is anyone else having trouble redeeming the coupons that you can print out at your grocery store? Publix in Ga. said they won't take them. Just wondering. Thank you. ~ Holly

This can vary by store. In general, Publix stores do accept coupons printed from the internet. Individual store managers have the authority to stop accepting printables if they are having issues with fraud. One of my Kroger stores (Atlanta area), for example, won't take printables, but all the other Kroger stores in the area will. Was it a cashier or a manager who told you they don't accept printable coupons? If it was a cashier, it may be worth your while to talk to the folks at the customer service desk or the manager to find out if that is really the policy or if the cashier was confused.

Originally Posted by mgellhause Okay, so this may be a silly question.....with Publix's bogo offers, if you don't want both items, will they give you half off of one?? I know other grocery stores I've been to would do this. Thanks for any feedback!!

I'm going to leave nrpeace17 to answer this one since you're in FL where the BOGO rings as BOGO. Here in GA the BOGO items ring up at 50% off.

[harolds8]

does publix have a price guarentee...i was overcharged on coffemate today by .19 cents (rang up 2/5.19 not 2/5)...not a big deal, but i thought i read somewhere that if the price rings incorrectly you get some $ off...but maybe its a different store or i read wrong cause i can't find it now...

[Pappys]

Originally Posted by harolds8 does publix have a price guarentee...i was overcharged on coffemate today by .19 cents (rang up 2/5.19 not 2/5)...not a big deal, but i thought i read somewhere that if the price rings incorrectly you get some $ off...but maybe its a different store or i read wrong cause i can't find it now...

It's in the Publix FAQ.

Q: What if a product scans incorrectly at checkout?
A: The Publix checkout promise states that if during checkout, the scanned price of an item (excluding alcohol and tobacco products) is more than the shelf price or advertised price, the customer is entitled to one of that item free. Additional items are charged at the adjusted price. This also applies to clearance items.

[Willow's_lilmama]

So if we were charged the wrong price do we bring back the receipt or do we need the item(s) as well? I was charged 2 frosted mini wheats at full price instead of bogo price! I didn't notice till I was home.

[pennywatcher]

Originally Posted by Willow's_lilmama So if we were charged the wrong price do we bring back the receipt or do we need the item(s) as well? I was charged 2 frosted mini wheats at full price instead of bogo price! I didn't notice till I was home.

I usually bring the items back with me so they can confirm I bought the right thing. If it were something from the fridge/freezer case, I wouldn't, but cereal should be pretty easy.

[danivdp]

Originally Posted by pennywatcher I'm going to leave nrpeace17 to answer this one since you're in FL where the BOGO rings as BOGO. Here in GA the BOGO items ring up at 50% off.

Here in Cent. FL, all BOGO's ring up full price for the 1st item, 0.00 for the 2nd.

[nrpeace17]

Originally Posted by mgellhause Okay, so this may be a silly question.....with Publix's bogo offers, if you don't want both items, will they give you half off of one?? I know other grocery stores I've been to would do this. Thanks for any feedback!!

You may be able to make special arrangements with the Store Manager, but normally you would get charged for the one item you bring up to the register at full price, and forfeit the free one, if you don't get two of them.

[sheila]

Hi I was in my very first Publix store yesterday, and was very impressed my the manager! This store is over 40 minutes away from me, but this will be a place I go to now. I was walking around and a "employee walked by and asked was I finding everything? I said yes, but had a question "do I need a store card or anything?" (sorry had not read this thread before going). Turns out this was the store manager! He explained that I did not, and then he noticed my binder (the book goes everywhere!!). He then tells me that I will do "very well" at Publix, and that he has noticed that people who put forth a little effort useing coupons tend to do very well with the sales and such! (a manager who likes couponers!!! I have entered the promised land!!!!!) He went on his way, and then a few minutes later came back to find me and give me a coupon for a free 1/2 gallon of Publix ice cream of my choice! Now how nice was that!!! This is in Spring Hill, TN it may be a drive, but since they have the bank where my husband uses for something I thinking I can manage at least 1 trip a month guilt free for the drive...

[nanpete]

Sheila, I'm so glad you had a great Publix trip! My grocery biz friend says that store's about a year old and they are slowly taking business from the extremely high volume kroger across the street. This person also told me they are talking about building a super kroger there, supposed to be like the kroger owned meijer stores in other parts of the country.

I've never been a publix employee, but I do know that they stock during the day so that there will be employees on the isles. I also know that if a customer is within so many feet of any employee and looks like they might need help, that employee is supposed to ask if they need help, even if said employee is stocking. They also prefer employees take you to something you're looking for. They are supposed to special order anything they don't carry (if possible), they are supposed to have a minimum number of customers in any line, I could name about 10 more high customer service practices if anyone's interested! Publix employees get publix stock, so they are usually much more motivated to keep customers happy too!

[tiffanym5375]

I have from time to time used a Publix coupon and a manufacture coupon when shopping at Publix. A cashier is who told me this was allowed. That has been a while ago. With last week’s smart balance deals, and yogurt I tried this again. the first time it went great!! The next day.. they treated me like I was a criminal and a child.

The cashier brought a manager over. He said it was not allowing her to use my q because I was doubling them. I know that was a lie. It never beeped she was just read looking them over and telling me I could only use 4 qs’s on the yoguart because I had only bought 4.
As I was leaving the cashier over and over again just kept saying only one coupon per item, only one, just one... pointing the while time as I was tring to leave. The manager ok me to buy my items this time, but said they would not allow it again.

I have called corporate and waiting on a call from the store manager. My question for him is to find out about the policy in regards to mgr q's and Publix q's. How is this going to go? Has anyone been in my shoes before?
I swear I need to go to the store.. but thinking about going to another Publix (I have no idea where the next one is that is close to me). Should I call ahead if I go to a store to ask about the policy.