Knox coupon not for gelatin product?

[julz5272003]

I got 3 boxes yesterday. The cashier refused but luckily the wonderful store manager was bagging my order and said "you must take it, she purchased the product and go ahead and scan all three"

I looked up and the lady in line behind me had the same product and thought "Hope she doesn't have the same issue"

[Mom2Girls16&13]

I've used it at Publix several times and it scans without a problem creating a $2.61 overage for every box of gelatin I buy. I've also used it at Bi-Lo but their scanner beeps but the cashier has manually taken the $4 off everytime.

[pilesoflaundry]

It is not to be used. I'm not a mod or anything to get into it but Knox Nutrajoint is one company and Knox gelatin is another and I have found numerous letters posted by people on other coupon sites from the knox people.

I know wording trumps pictures and that is usually how it goes but because they are two different products, I think in this case obvious price of the items plus picture trumps wording. I feel wrong using them myself.

Gelatin is less than $2 a box at every single store I know of, why would they put out a $4 coupon for it kwim?

[johnfdeluca]

Originally Posted by pilesoflaundry It is not to be used. I'm not a mod or anything to get into it but Knox Nutrajoint is one company and Knox gelatin is another and I have found numerous letters posted by people on other coupon sites from the knox people. I know wording trumps pictures and that is usually how it goes but because they are two different products, I think in this case obvious price of the items plus picture trumps wording. I feel wrong using them myself. Gelatin is less than $2 a box at every single store I know of, why would they put out a $4 coupon for it kwim?

Here's what I found on the web....so perhaps it is a different company:
It does appear Kraft Foods sold its Knox NutraJoint and Knox for Nails nutritional supplement businesses to NBTY (natures bounty). NBTY will license the Knox trademark to Kraft for use in its Knox gelatine business, which is not part of the sale.

[pilesoflaundry]

Thank you for contacting Knox through our website. We appreciate your interest in our products. The Knox coupon you received will only be eligible for Knox Nutrajoint products. Although we share the Knox name with Kraft/Nabisco, we do not make the Knox original unflavored cooking gelatine. Kraft/Nabisco is the maker of that product. You can visit their web site at www.kraftfoods.com/knox for more information on the cooking gelatin. Thank you again for contacting Knox. If you have any further questions, our Consumer Affairs Representatives can be reached toll-free at 1-888-893-5669, Monday through Friday, 9am-7pm EST. We look forward to serving you in the future. Kindest regards, Michael

Like I said, not my place, I'm not a mod. It's how I feel about it so I posted it. I guess I shouldn't have said "it's not to be used" like fact. But that letter sounds pretty close to a no.

[johnfdeluca]

Originally Posted by pilesoflaundry Like I said, not my place, I'm not a mod. It's how I feel about it so I posted it. I guess I shouldn't have said "it's not to be used" like fact. But that letter sounds pretty close to a no.

I agree...it appeared to me at first it was the same company....they have the same name, same logo, same font, etc. But in fact Natures Bounty bought the licensing rights from Kraft for the Knox name but only in conjunction with the NutraJoint products. They could have avoided such a mess if they only put "$4 off any Knox NutraJoint product".

In my opinion, they shouldn't hold the retailer responsible for the coupons.....the coupon's wording (i.e. manufacturer) is to blame for this...not the retailer.

[server18]

You all wonna bet the next coupon that comes out it will NOT say ANY

[nrpeace17]

Originally Posted by pilesoflaundry Like I said, not my place, I'm not a mod. It's how I feel about it so I posted it. I guess I shouldn't have said "it's not to be used" like fact. But that letter sounds pretty close to a no.

It is the position on HCW Admin that as far as they are concerned, the written word on the coupon constitutes the offer, and these $4/1 Knox coupons state that they are good on any Knox product. The letter that has been posted on the web was not forwarded to us by the manufacturer, and if they have an issue with our discussion at HCW, they are welcome to contact us. If the manufacturer wants to exclude or include certain products, they can do so on the written terms of the coupon, which has been done in the past. The two companies share the Knox trademark, and the Knox Gelatine is indeed technically a Knox product.
The use of this coupon is up to one's own discretion. If you don't feel comfortable with it, then don't use it.

[server18]

Here! Here!

[sarahinFL]

In my Publix they even have some Knox Joint and Nail products placed right beside the gelatin. Pretty confusing! This coupon has come out in the past and you would think if they didn't want it to be used on the gelatin they would clearly exclude it since it appears to the average customer to be the same company with the same logo.