Old Navy ~ FAQ's

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Contact Us:

By Phone:
Call 1-800-OLD-NAVY (1-800-653-6289). Then select one of the following options:
Press 1 to place an order, check the status of an existing order, or to exchange an item or purchase.
Press 2 for information about GiftCards, credit cards, and checks.
Press 3 to locate an Old Navy Store near you or to find out about the Item of the Week.
Press 4 for general Customer Service inquiries.

By Mail:
If you have questions or comments about an Old Navy store, write to
Old Navy Customer Relations
200 Old Navy Lane
Grove City, OH 43123-8605

By Email:
Please contact us via email at custserv@oldnavy.com .

Important Links:

Old Navy.com
Store Locator
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