Sentry Foods ~ no like coupons?

[kimfn]

edited, guess it's a new rule no like coupons... i don't get it..

[nomadicmommy]

Since you asked how it sounds...

I think it's great that you are informing Sentry that their employees are making up their own rules, because that is just not right. However, I would probably cut out the scenarios, as they aren't too important to the email itself and are kind of confusing, especially to someone who might not use coupons regularly. Just focus on the problem - They advertise doubling 5 coupons, no where does it state the coupons must be different, and the store is making up rules for their convenience.

Also, even though you are understandably upset for good reason, I would probably cut out some of the attitude so you sound more reasonable and willing to work with the store. Of course, that assumes that you would like to shop there again (hopefully with cashiers and managers re-trained in coupon usage). But that's totally my opinion.

[kimfn]

hey thanks! I've never been the best with putting words on paper, and believe me, I am not shopping there again. I've worked in Racine for 6 years and never went in the place until Friday, no need to change that :) I was fired up when I wrote that...and it 'still' won't go through on their website, so I am going to print and mail it to the store on Monday. I will probably just leave it pretty much as is. It sounds like the manager took them all in a 'big meeting' and screamed at them about the new coupon policy. My little cashier was scared to accept the ones I had. Kind of sad.

[nomadicmommy]

hey thanks! I've never been the best with putting words on paper, and believe me, I am not shopping there again. I've worked in Racine for 6 years and never went in the place until Friday, no need to change that :) I was fired up when I wrote that...and it 'still' won't go through on their website, so I am going to print and mail it to the store on Monday. I will probably just leave it pretty much as is. It sounds like the manager took them all in a 'big meeting' and screamed at them about the new coupon policy. My little cashier was scared to accept the ones I had. Kind of sad.

I hope that manager gets a talking to because of your letter! And a little something for you (like a giftcard) would be great too Keep us updated!

[cjnelson]

If you indicate that you will never going to shop there again, you provide no incentive for the store to please you. I would mention who would love to work something out...to have you return as a customer. You'd like to have a copy of the coupon policy or a GC or at least your $3 for your trouble. That Sentry in Racine is struggling to stay open & should be begging for customers to come in. Remember you can mention to him the two PnS's down the road.

Now that the Pig just down the block is accepting IP's there will even be less customers in Sentry.