
Originally Posted by
cooktre
I will NEVER bother with these coupons or Old Navy again.
I spent two hours last night staying up to 2 a.m. last night and got a 50/100. I go into the store this morning at 10:00 am (now, note, I only got the coupon at 2 am the night before. Store's only been open an hour, I think). I spend an hour shopping. Check out and the cashier says "this coupon has already been used." Yeah, no, it hasn't. I speak to the manager, who basically calls me a liar and says the coupon has been used. They are both rude (the manager actually told the cashier to "just don't..stop talking" because she was being so rude to me at one told). Both DH and I were/are very angry.
I called Old Navy customer service. He guy said that they've been having a lot of problems with these coupons. He said the week before last there were problems with the 50 and 75 off q's. He said he'll have to check and I *might* get a 25 off gc (and, yeah, NOT 50, which was the value of my coupon).
So, just wanted to say, I would not bother with this promo, guys. I spent about 4 hours getting this coupon/shopping/driving and it doesn't work. They are rude. They don't care. They know the promo has problems and they aren't making an effort to actually fix the coupons or give out new coupons worth the correct amount. I'm pretty much done with Old Navy.