1.800.GO.DEPOT
Customer Service
Overview of Helpful Links
How can we help?
Below is a collection of the
"Frequently Asked Questions" about our Website(s) and Office Depot to help make your shopping experience as easy as possible. However, if you need specialized assistance or further information, please use our
Email Help Center for professional, courteous Customer Service.
Order/Delivery Q) Is there a way to find out exactly when my order will be delivered?
A) Unfortunately, Office Depot is unable to provide specific delivery times to our customers. In the select markets that offer "Next Business Day Delivery", deliveries are made between 8:30 am and 5:00pm, local time. For a more specific window, many items can be ordered from one of our local retail stores for pick up and can be ready within four hours.
Q) May I place an order on your website that will be shipped to a different country?
A) Due to certain customs and shipping restrictions, export orders cannot be placed on Office Depot's website. Export orders include anything that is being shipped to a U.S. territory such as Puerto Rico or the Virgin Islands. Please fax these orders to (561)438-5296 or call (561)438-0072 for additional information. You may also email your orders to
export@officedepot.com.
Q) May I place government APO/FPO orders on your website?
A) Due to certain restrictions, government orders or orders being shipped to an APO/FPO address should not be keyed on Office Depot's website. Entering these orders online may result in a delayed delivery. Please email your order to
apo-fpoorders@officedepot.com or call (800)487-4585.
Q) I'd like to have an order shipped to a relative/friend that is incarcerated. Am I able to place this type of order on your website?
A) Due to facility regulations and item restrictions, orders being delivered into a prison cannot be placed on the website or over the phone. Please visit your local store to purchase the necessary items. If you need assistance finding a store near you, please call us at 800-GO-DEPOT (800) 463-3768 or use the store locator online.
Q) May I request a morning delivery?
A) Unfortunately, Office Depot is unable to accept requests for specific delivery times. Our delivery hours are between 8:30am and 5:00pm, your local time.
Q) If I am not available to receive a delivery, will Office Depot leave the merchandise at my front door or in a spot that I specify?
A) Office Depot and it's third party shippers are not able to leave merchandise valued at more than $250 without a signature at the time of delivery. Any boxes that are marked by a vendor, such as Hewlett Packard for example, cannot be released without a signature regardless of the value of the merchandise.
Q) How do I get a copy of my online receipt?
A) If you are a registered user, you may login and click on Order Tracking to view a history of all orders processed under your account. Click on a particular order number to view and print your order details. If you are not a registered user, you will need your order number and the phone number or account number used at the time of purchase.
Q) How do I get a copy of a receipt for a purchase I made in a store?
A) You can call (800)721-6592 or send an email to
acd.customerrequests@officedepot.com. If you made the purchase on your Office Depot Credit Card, you can call the telephone number on the back of the card, and the bank will also be able to provide you with a copy of the receipt.
Q) Can I obtain a form to fax my orders?
A) The fax form is located at:
http://www.officedepot.com/customerservice/faxform.pdf Q) What is your delivery policy for Special Order items?
A) Special Order items are marked with a special icon. The Special Order disclaimer may be found by clicking on this icon. Most items are delivered directly from the vendor, so at least three business days should be allowed for delivery, but this may vary by item. All items will be delivered inside to a ground floor location.
Q) What is your return policy for Special Order items?
A) Special order items are special made for you and are non-returnable. We ask that customers make their selections very carefully. Office Depot guarantees that if the customer is not satisfied with the quality or condition of the order, it may be exchanged or returned for a full credit.
Rebates Q) How do I check on my rebate?
A) Rebates can be located and tracked by using the Mail-in Savings Center, which is located on the footer of our home page.
Q) May I use a coupon with a rebate?
A) Most rebate offers specify that they cannot be combined with other promotions, and this includes coupons. Check the terms and conditions of the rebate form before making your purchase to Verify if a coupon may be used with the rebate.
Q) How long does it take to get my rebate?
A) Due to the popularity of our rebate offers, please allow 90 days for your rebate to be processed.
Q) I bought a product that has more than one rebate. One is an Office Depot rebate and the other is a manufacturer's rebate. Both What do I do when both rebates need the original UPC?
A) You may send a copy of the UPC with the Office Depot rebate and send the originals to the manufacturer. Be sure to keep another set of copies for your records.
Q) What do I do if I didn't receive a receipt with my order? I will need it for my rebate.
A) If you are a registered user, you may login and click on "Order Tracking." Click on the order number to view and print your order details. If you are not a registered user, you will need your order number and the phone number or account number used at the time of purchase. You may always contact Customer Service at (800)GO-DEPOT and request a copy of your order confirmation.
Q) What happens if I forget to send the rebate form in by the postmark date?
A) Please pay close attention to the postmark dates. If you are taking advantage of an offer that involves multiple rebates, please check each form, as there may be different postmark dates. Unfortunately, rebate requests that are submitted after the stated postmark date cannot be honored.
Q) What happens if I forget to include the UPC code or any of the other required items?
A) Please review the rebate form to ensure that you included all requirements before mailing in for your rebate. Unfortunately, rebate requests that fail to follow all of the requirements cannot be honored.
Q) What if I mailed in the rebate but it was never received?
A) Make sure to follow all of the terms of the rebate. Check that the rebate was mailed to the correct address (if you have multiple rebates, there may be different addresses for each) Always keep copies of everything that you submit. In the event that all terms and conditions have been met but your rebate was never received, contact the appropriate rebate center and provide them with all of your copies, as they may still be able to assist you.
Worklife Rewards
Inquiries to Office Depot Worklife Rewards Program are handled by a dedicated team of Member Services Representatives that are there to assist you. To ensure that you receive a response to your question, please direct all Worklife Rewards questions and concerns to the following Member Services phone line from 9 am to 8 pm ET.
Phone Toll-free 1-866-322-3225
E-mail
MemberServices@WorklifeRewards.com www.worklifereward.com Q) How do I verify that my points are applied to my Worklife Rewards account?
A) Contact Worklife Rewards Member Services at 866-322-3225
Q) I made purchases in the last quarter that were not credited to my Worklife Rewards account. As a result,the reward I received was less than it should have been. What do I do?
A) Please call Member Services at 866-322-3225. If you have receipts or your order numbers, Member Services will be able to apply them to your Worklife Rewards account. Your reward for the current quarter will also include any shortage that you should have received for a prior quarter.
Account information
Q) The billing information for my Office Depot credit card needs to be changed. If I make the changes on this site, will the bank automatically be notified?
A) For consumers' protection, any changes that need to be made on a credit card account must be completed between the cardholder and bank directly. The telephone number listed on the backs of the credit cards should be used to contact the banks.
Q) When I update my billing/shipping address or account information on the Office Depot website, does that information automatically send to the credit provider?
A) No, personal information is not sent to banks/credit providers and will not be updated on subsequent statements. If the customer is an Office Depot credit card holder, there is a link to the bank that will update the information. The link is "Manage Your Office Depot Credit Card" located under "My Account." All other cardholders must contact their providers directly.
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