Overage problem resolved....rec'd email from DeCA & store mananger.

[PMFan]

are you all set now ?

Originally Posted by mamamudd could some one please Pm or e-mail me the overage policy or some how let me know how to get it and print it out so I can take it to my commissary?

[debswild]

Could someone please Pm or e-mail me the overage policy. I had a little run in today where they would only take $2 not $3 with the clorox coupon and $1.02 not $1.50 with the purell. I told them they get reimbursed the full amount and they said not if we cross it out, which they than did. I said next time I shop I will have the letter proving I get the overage. Thanks in advance for your help.

[zookeepermel]

Originally Posted by debswild Could someone please Pm or e-mail me the overage policy. I had a little run in today where they would only take $2 not $3 with the clorox coupon and $1.02 not $1.50 with the purell. I told them they get reimbursed the full amount and they said not if we cross it out, which they than did. I said next time I shop I will have the letter proving I get the overage. Thanks in advance for your help.

I had the same problem today w/ mulitple coupons where face value exceeded the price. They pulled out the old policy at customer service for me to see. I had to tell them about the policy changing and insist that they call DECA for confirmation. It took forever, but I finally got my overage. If someone has a copy of the policy, could you pm me as well - don't want to be standing around forever again and I have tons of the $1.50/1 purell to use up.

[PMFan]

it's in this thread
DECA Coupon Policy - Link Inside

Originally Posted by zookeepermel I had the same problem today w/ mulitple coupons where face value exceeded the price. They pulled out the old policy at customer service for me to see. I had to tell them about the policy changing and insist that they call DECA for confirmation. It took forever, but I finally got my overage. If someone has a copy of the policy, could you pm me as well - don't want to be standing around forever again and I have tons of the $1.50/1 purell to use up.

[zookeepermel]

Originally Posted by PMFan it's in this thread DECA Coupon Policy - Link Inside

ETA: Nevermind - I read the posts again and saw the part about valid coupons being entered at face value - took it more to mean if they automatically scan at something different, but would apply to this as well. Thanks!

Thanks. I actually read through the info in that link yesterday and didn't see anything specifically stating overage being allowed. Am I missing it?

[Aurianne]

It's totally nuts since the policy change of last Feb was recinded last June, but I ran across a cashier and a front end manager yesterday who told me they can't allow overage anymore. Thanks to reading this site I knew they were wrong unless there had been a new policy issued within the last week, so I asked to see the "new policy".

The front end manager went online and started reading and then tried telling me it was changed "last year sometime". I told her to check the most current policies because I was certain that had been recinded... and I sat down and waited right by her computer screen. Her face grew beet red as she got to the policy that recinded the "no overage" change and she muttered about "having missed that".....

What should have been a simple trip took 2 hours before it was all over, but I had her come with me while we personally informed the cashier that gave me the problem about the correct policy.... and then I did another transaction to get the overage I should have received when I initially checked out. Grrrrrrrrrrrr!!!!

Now, I've copied the directive number & will have it with me :)